FO

Question 1

l is a special rate given to corporate accounts as an incentive for their patronage.

Answer 1

Corporate Rate

Question 2

is given when there is a guaranteed number of room nights within a specific time frame (i.e one week or one month).

Answer 2

Volume Account Rates

Question 3

entitled to 20% discount off corporate rates

Answer 3

A accounts

Question 4

entitled to 15% discount off corporate rates

Answer 4

B accounts

Question 5

Is the highest publishes rate a hotel can charge for a specific room. This varies depending on the room type.

Answer 5

RACK RATE

Question 6

entitled to 10% discount off corporate rates

Answer 6

C accounts

Question 7

government officials who stay in a hotel for official functions are usually given per Diem.

Answer 7

Government Rates

Question 8

• to attract more patronage during lean season, hotels and resorts make it a practice to offer off - season rate, which is much lower than the rack rate during “in season”.

Answer 8

Seasonal Rates

Question 9

some hotels experience high occupancy during weekdays and lower occupancy during weekends.

Answer 9

Weekday-Weekend Rates

Question 10

like some airlines, hotels may give incentive to early bookings by giving special rate for advance room payments.

Answer 10

Advance Purchase Rate

Question 11

some hotels may have provision for rooms that are used for half day-like those designed for short time or for half day conferences that need Sleeping facility.

Answer 11

Half Day Rates

Question 12

apply to associations and group of professionals or industry practitioners who are offered discounted rates as a show of professional courtesy.

Answer 12

Industry Rates

Question 13

to encourage the patronage of rooms as well as other hotel services, a hotel may come out with a package rate whereby the cost of the room, meals and other part of the package will appear to be much lower than paying for them separately.

Answer 13

Package Rates

Question 14

covering rooms,
airline
tickets, shuttle service, tour to some tourist attractions, ticket to cultural shows, etc.

Answer 14

Vacation Package

Question 15

covers room accommodation, use of function rooms, meals and snacks.

Answer 15

Banquet and Room Package

Question 16

room accommodation, use of conference room, coffee breaks, snacks, lunch, dinner and audio visual facilities.

Answer 16

Meeting Packages -

Question 17

are given to group bookings. The rates are lower than transient bookings if they are booked in advance:

Answer 17

Group Rates

Question 18

charges are based on the number of people in a room.

Answer 18

Per Person Rate

Question 19

One of the responsibilities of a desk clerk is to see to it that the status of each room is continuously updated so that all clerks will be properly guided in making room allocation.

Answer 19

Room Status Report

Question 20

Upon check-in, each guest is asked politely how his account will be settled.

Answer 20

BILLING PROCEDURES

Question 21

that is valid, in the name of the guest and has not expired or cancelled.

Answer 21

Credit Card

Question 22

from companies, group or individuals with approved credit line and in good credit standing.

Answer 22

Letter of Authorization

Question 23

Occupied by a paying guest

Answer 23

OCC Occupied

Question 24

Clean room, not yet inspected.

Answer 24

VR Vacant Ready

Question 25

Room has been taken out of the inventory for some reason.

Answer 25

VM Vacant Maintenance

Question 26

Vacated but not ready for occupancy since it is still dirty.

Answer 26

VD Vacant Dirty

Question 27

Guest currently occupies the room, the night has passed but the room has not been serviced by housekeeping

Answer 27

OD Occupied Dirty

Question 28

Room is under renovation and not fit for occupancy.

Answer 28

OOO Out of Order Room

Question 29

Reserved for a guest who is expected to arrive within the day.

Answer 29

BLO Blocked

Question 30

Room is reserved but the expected guest did not arrive.

Answer 30

NS No show

Question 31

Guest is assigned a but but did not sleep on his bed.

Answer 31

SO Slept Out

Question 32

Occupied or reserved for hotel officers or staff.

Answer 32

HU House Use

Question 33

which extends signing privilege to members

Answer 33

Membership card

Question 34

defines what position a rate will take within the overall rate hierarchy.

Answer 34

RATE DESIGNATIONS

Question 35

This is the most advantageous method since it involves no risk or fraud.

Answer 35

Cash - local currency

Question 36

Two major credit cards are used in the Philippines-Visa and Master Card.

Answer 36

Credit Cards

Question 37

Should this method of payment be used, the hotel cashier must be trained and equipped with a tool for checking forged currencies.

Answer 37

Foreign Currency - dollars or other currencies

Question 38

is certainly very risky especially it if is issued by guests who are strangers and not known to the hotel officers.

Answer 38

Cheques

Question 39

This is issued by major banks and travel agents in fixed denominations.

Answer 39

Travelers' Cheque

Question 40

Some large hotels accept - especially those drawn in Europe which is written in sterling.

Answer 40

Foreign Cheques

Question 41

There are hotels that have a facility to debit guest from his bank account and the transfer is done through electronic point system (POS).

Answer 41

Debit Cards

Question 42

The goods and services are paid at a later date after the use of hotel services.

Answer 42

Direct Billing

Question 43

Guest currently occupies the room, and room has been serviced by housekeeping.

Answer 43

OC Occupied Clean