Förkortningar Flashcards
(31 cards)
1
Q
PBA
A
Patterns of Business Activity
2
Q
BSC
A
Business Service Catalogue
3
Q
LOS
A
Lines of Service
4
Q
SKMS
A
Service Knowledge Management Systems
5
Q
ABC
A
Accounting, Budgeting, Charging
6
Q
BRM
A
Business Relationship Management
7
Q
TCO
A
Total Cost of Ownership
8
Q
SLM
A
Service Level Management
9
Q
SLR
A
Service Level Requirement
10
Q
SLA
A
Service Level Agreement
11
Q
OLA
A
Operational Level Agreement
12
Q
MTBSI
A
Mean Time Between Service Incidents
13
Q
MTBF
A
Mean Time Between Failures
14
Q
MTTF
A
Mean Time to Failure
15
Q
MTRS
A
Mean Time to Restore Service
16
Q
CFIA
A
Component Failure Impact Assessment
17
Q
CRAMM
A
CCTA Risk Analysis and Management Method
18
Q
FTA
A
Fault Tree Analysis
19
Q
SOA
A
Service Outage Analysis
20
Q
TOP
A
Technical Observation Post
21
Q
UC
A
Underpinning Contract
22
Q
RACI
A
Responsible, Accountable, Consulted, Informed
23
Q
CAB
A
Change Advisory Board
24
Q
RFC
A
Request for Change
25
FSC
Forward Schedule of Changes
26
CI
Configuration Item
27
DML
Definite Media Library
28
DS
Definite Spares
29
CMDB
Configuration Management Database
30
CMS
Configuration Management System
31
ELS
Early Life Support
