Förkortningar Flashcards Preview

ITIL > Förkortningar > Flashcards

Flashcards in Förkortningar Deck (31)
Loading flashcards...
1
Q

PBA

A

Patterns of Business Activity

2
Q

BSC

A

Business Service Catalogue

3
Q

LOS

A

Lines of Service

4
Q

SKMS

A

Service Knowledge Management Systems

5
Q

ABC

A

Accounting, Budgeting, Charging

6
Q

BRM

A

Business Relationship Management

7
Q

TCO

A

Total Cost of Ownership

8
Q

SLM

A

Service Level Management

9
Q

SLR

A

Service Level Requirement

10
Q

SLA

A

Service Level Agreement

11
Q

OLA

A

Operational Level Agreement

12
Q

MTBSI

A

Mean Time Between Service Incidents

13
Q

MTBF

A

Mean Time Between Failures

14
Q

MTTF

A

Mean Time to Failure

15
Q

MTRS

A

Mean Time to Restore Service

16
Q

CFIA

A

Component Failure Impact Assessment

17
Q

CRAMM

A

CCTA Risk Analysis and Management Method

18
Q

FTA

A

Fault Tree Analysis

19
Q

SOA

A

Service Outage Analysis

20
Q

TOP

A

Technical Observation Post

21
Q

UC

A

Underpinning Contract

22
Q

RACI

A

Responsible, Accountable, Consulted, Informed

23
Q

CAB

A

Change Advisory Board

24
Q

RFC

A

Request for Change

25
Q

FSC

A

Forward Schedule of Changes

26
Q

CI

A

Configuration Item

27
Q

DML

A

Definite Media Library

28
Q

DS

A

Definite Spares

29
Q

CMDB

A

Configuration Management Database

30
Q

CMS

A

Configuration Management System

31
Q

ELS

A

Early Life Support