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Flashcards in Förkortningar Deck (31):
1

PBA

Patterns of Business Activity

2

BSC

Business Service Catalogue

3

LOS

Lines of Service

4

SKMS

Service Knowledge Management Systems

5

ABC

Accounting, Budgeting, Charging

6

BRM

Business Relationship Management

7

TCO

Total Cost of Ownership

8

SLM

Service Level Management

9

SLR

Service Level Requirement

10

SLA

Service Level Agreement

11

OLA

Operational Level Agreement

12

MTBSI

Mean Time Between Service Incidents

13

MTBF

Mean Time Between Failures

14

MTTF

Mean Time to Failure

15

MTRS

Mean Time to Restore Service

16

CFIA

Component Failure Impact Assessment

17

CRAMM

CCTA Risk Analysis and Management Method

18

FTA

Fault Tree Analysis

19

SOA

Service Outage Analysis

20

TOP

Technical Observation Post

21

UC

Underpinning Contract

22

RACI

Responsible, Accountable, Consulted, Informed

23

CAB

Change Advisory Board

24

RFC

Request for Change

25

FSC

Forward Schedule of Changes

26

CI

Configuration Item

27

DML

Definite Media Library

28

DS

Definite Spares

29

CMDB

Configuration Management Database

30

CMS

Configuration Management System

31

ELS

Early Life Support