FRONT OFFICE OPERATIONS

Question 1

is derived from the latin term called? which means “cult, workship or civilization”

Answer 1

cultura

Question 2

culture is not thought of as inherited or innate;

Answer 2

learned

Question 3

each generation passes it on to the younger and constantly reinforces it.

Answer 3

transmitted

Question 4

culture uses symbols, and the members of a culture understand the meaning of their shared symbols

Answer 4

symbolic

Question 5

one dimension affects other dimensions.

Answer 5

integrated

Question 6

culture adapts and changes over time.

Answer 6

changeable

Question 7

a trait found in every culture the belief that one’s culture is superior and more worthy than another.

Answer 7

ethnocentric

Question 8

in order to survive, culture must adapt.

Answer 8

adaptive

Question 9

what are the features of culture

Answer 9

learned, transmitted, symbolic, integrated, changeable, ethnocentric, and adaptive

Question 10

hotel can be categorized depending upon their plan, size, location, target market, and ownership

Answer 10

hotel classifications

Question 11

means that the quoted rate includes three meals a day, EX. Breakfast, lunch and dinner.

Answer 11

AMERICAN PLAN (AP)

Question 12

that the quoted rate is strictly for lodging and does not include any meals.

Answer 12

EUROPEAN PLAN (EP)

Question 13

indicates that the quoted rate includes a continental breakfast.

Answer 13

CONTINENTAL PLAN (CP)

Question 14

means that quoted rate includes two meals a day, including breakfast and either lunch or dinner

Answer 14

MODIFIED AMERICAN PLAN (MAP)

Question 15

when the hotel includes an American or continental breakfast in the room charge.

Answer 15

BERMUDA PLAN

Question 16

25 to 80 rooms

Answer 16

average

Question 16

• Below 25 rooms or less

Answer 16

small

Question 17

80 to 250 rooms

Answer 17

above average

Question 18

250 rooms and above

Answer 18

large

Question 19

they are on the houseboats such as shikara in Kashmir.

Answer 19

BOATELS

Question 20

they are located near airport

Answer 20

AIRPORT HOTELS

Question 21

located in the heart of city near commercial area.

Answer 21

CITY CENTER

Question 22

• they are small hotels usually located on highways

Answer 22

MOTELS

Question 23

they are located near urban area.

Answer 23

SUBURB HOTELS

Question 24

they are on the beaches, mountains, islands, or on the river banks.

Answer 24

RESORTS

Question 25

they are hotels on wheels. Such as Deccan Odyssey train.

Answer 25

ROSTELS

Question 26

they are located at the same premises where the owner stays.

Answer 26

SELF- CATERING HOTELS

Question 27

they are on the cruise ships, large lakes, or rivers.

Answer 27

FLOATING HOTELS

Question 28

CLASSIFICATION OF ROOM

Answer 28

Single room Double room Twin room Twin/double room Triple room Quadruple room Family room King room Economy Standard Superior Deluxe Studio room Suite

Question 29

TYPES OF ROOM

Answer 29

Connecting rooms Adjacent rooms Inside rooms Adjoining rooms Outside room Corner room Bunker type bedroom Loft type bedroom Sofa bed/ hideaway Bunk bed Pullout bed Rollaway bed/ extra bed

Question 30

these are the rates usually quoted to walk-in guest and are the higher rates charged by the hotel.

Answer 30

RACK/PUBLISHED RATES

Question 31

these are special rates offered to regular business clients staying in the hotel.

Answer 31

CORPORATE RATES

Question 32

are usually discounted rates to business people to encourage them to use the hotel

Answer 32

COMMERICIAL RATES

Question 33

are special rates negotiated between the hotel and airlines and travel agents for their airline crews, packages and group guest.

Answer 33

CONTRACTED RATES

Question 34

are special rates because of the large number of rooms reserved in a block.

Answer 34

GROUP RATES

Question 35

these rates are quoted for guests who stay for a month or more.

Answer 35

MONTHLY RATES-

Question 36

that include other hotel products and services in addition to the guestroom.

Answer 36

PACKAGE PLAN RATES

Question 37

are given to attract guests to the hotels because of the lower rate offered during promotional period.

Answer 37

DISCOUNTED RATES

Question 38

such rates are quoted when the room is used for only three or four hours of the day and not overnight.

Answer 38

DAY USE RATES

Question 39

is quoted when a due out guest would like to stay beyond the hotel’s check out hour, but not for another night.

Answer 39

HALF-DAY RATE

Question 40

TYPE OF GUEST

Answer 40

Very important person (VIP) Very, very important person (VVIP) Free independent traveler (FIT) or foreign individual tourist joiner