Fundamentals of Coaching Flashcards
(92 cards)
1
Q
Define “Enrollment”
A
To support another person as a committed partner in inventing a new future consistent with their vision and commitments and in taking action to make that future a reality.
2
Q
What are the “stages of enrollment?”
A
R- Relate( rapport) A- Align(agreement) I- Inquire( generate possibility) S- Support( know that they have answers) E- Engage( call to declare)
3
Q
What is the importance of “completion?”
A
Completions release energy and are a state of being in which you have peace of mind achieved by declaration- sometimes being complete occurs directly from declaring something complete with no action required
4
Q
What are the three types of trust?
A
- Blind trust- denial, refuse to acknowledge that it could be broken
- Simple trust- no experience of trust- no concept of trust
- Authentic trust- choose to focus on the quality of the relationship and trust anyway
5
Q
Why is accountability important in a coaching relationship?
A
It creates:
- Ownership
- Power of choice
- Creativity
6
Q
What are the”6 components of a worldview?”
A
Immediate circumstance- issues, roles, responsibilities Objectives- short term outcomes Vision and Sense of Possibility Values and Belief Frame of Mind- attitude/ mood Background- experience, culture, social
7
Q
What are the four main “Autobiographical Responses?”
A
Evaluating- judging- agreeing/ disagreeing
Probing- asking questions from our past exp. - “leading”
Advising- telling what should be done
Interpreting- explaining why they behave the way that they do- “personalized”
8
Q
Define- S.M.A.R.T. Goals
A
S- Specific M- Measurable A- Aligned R- Risking T- Time-Based
9
Q
What are the “presupposition of performance coaching?”
A
Behind every behavior is positive intent
Every behavior is useful in some context
People have all the resources they need
The mind and body aren’t separate
Choice is better that no choice
The meaning of your communication is the response you get
Requisite variety- the element in the system with the most flexibility will be the controlling element People make the best choice available to them at the time
People are whole and complete and work perfectly
There is no such thing as failure, only feedback
10
Q
What are the four main “Speech acts?”
A
- Request- the act of asking for something
- Promise- a declaration to do/ refrain from doing something(same as a request, but doesn’t require a response)
- Declaration- the act of reconstituting a set of relationships ( shapes new possibility)
- Assertion- an interpretation that you can back up with evidence
- Affirmation- te act of stating or putting forward positivity ( may not have evidence/ demonstrates commitment)
11
Q
What are the “levels of enrollment?”
A
-3 hostility
-2 cynicism
-1 apathy
0 neutral
1 interest
2 enthusiasm
3commitment
12
Q
What does “ taking a stand as a coach” create?
A
Taking a stand:
generates certainty
brings committed action
doesn’t require justification or a prescription
13
Q
What are the “3 places to stand in generating life?”
A
- Invent the Game- you are the author of your life
- Join the Game- not in ownership of the game (passive)
- Criticize/Judge the Game- evaluating life
14
Q
What is the main point of the Biology of Belief?
A
,,
15
Q
What are the “3 components os accomplishment?”
A
- Commitment- includes commitment to the specific outcome(s) and to the work needed to accomplish it/ them
- competencies- include the competency to do the activity and stick with it
- Systems- include both the physical and non-physical structures that will support the commitment
16
Q
What is epigenetic?
A
Epigenetic- is the study of the molecular mechanisms by which environment controls gene activity.
Genes are not destiny- factors such as stress, nutrition, and emotions can modify genes without changing the basic blueprint.
17
Q
Define the “Ecology of Coaching”
A
Is an interconnected process with several processes working together: rapport, outcomes, ecology( system), and practices/ actions
18
Q
What are the “ Layers of Fixedness?’
A
Fixed Behavior- Image
Fixed Emotions
Fixed Beliefs
Authentic Self--->feedback
--->self discovery
There is always a source to a belief
Language creates our reality and generates evidence
19
Q
Define “Ecologically Mindful Coaching”
A
Conducting coaching practices that bring forth awareness of the patterns and interconnections of all other actions that enhance our body, mind and our connection with others
20
Q
What are the levels of competence?
A
Beginner- aware that she cannot perform effectively
Minimally competent- has begun to act, requires supervision
Competent- can perform independently
Virtuoso- excels in domain
Master- participates and creates in the domain
21
Q
What are the “Three motivational needs”
A
Achievement- Acknowledgement
Power- Control
Affiliation- relationships
22
Q
What is the order of steps for the “Technology of Breakdown?”
A
- Declare the breakdown
- Declare the commitment
- Declare your commitment to resolve the breakdown
- Create your plan
- Be in action
23
Q
Describe F.O.R.M.S. Feedback
A
F- Factual O- Observable R- Reliable M- Measurable S- Specific
24
Q
List the “ Levels of Processing and Change”
A
Environmental- where/ when- external opportunities and constraints
Behavior- what- specific actions/ reactions
Capabilities- how- give direction/ guide through a mental plan
25
Compare the " Image Model vs. Purpose Model
Image Model= Protection- is about having people see me how I want to be seen
(Image(blind decision)-->action consistent with image-->result--> reinforces image)
Purpose Model= Always answers the question "why?
(Purpose (created consciously)--> action consistent with purpose--> results --> adjust actions as needed to be consistent with purpose)
26
What are some "behavior/ temperament style test assessment tools?"
Meyers- Briggs
Firo-The Persona Profile System- Social Behavior
The Behavior Matrix
27
What are the "2 domains of communications?
```
Communication that:
Produces something (Player) - speaking productively
Explains something (Journalist) - speaking about productivity
```
28
Define "Distinction"
The act of indicating any being, object, thing or unity involves making an act of distinction what has been indicated as separate from its background. Each time we refer to anything explicitly or implicitly, we are specifying a criterion of distinction, which indicates what we are talking about and specifies it properties as being, unity, or object
29
What do distinctions make possible?
- Clarity
- Access to effective action
- Peace of mind
- Being responsible and authorship
- Transformation
- New Future
Discernment enable a person to take action
30
To draw distinctions, what are key questions to ask?
1. What is actually happening?
2. Is there another way to look at it?
3. What is possible now?
4. What is missing?
5. What are the specific issues, questions, components, aspects, or concerns involved here?
Reframing is a way to make a distinction
31
List some examples of the "context of performance coaching"
-Who do you need to be as a coach= context
We are performance coaches- this is about making it happen now- it is about you and your accomplishments in the world
-Coaches create powerful relationship
-If you are coaching, "how many, by when" is the most critical relationship you can have
32
Considerations of a Self Observation Practice
A self- observation exercise provides structure for a person to observe themselves in life.
1. What is the person paying attention to now
2. What are you noticing they are not observing about their life/ situation
3. What are their questions the person could ask him or herself to suport
4. Is the client noticing their actions affect the outcome they are creating
5. What does the client want to observe to be able to tell how she is performing
33
Requirements for creating " win- win" agreements
An agreement to discuss options until a "WIN- WIN agreement is reached.
1. both parties are aligned philosophically on desired result
2. There are guidelines in place for how communication will be
3. Resources are identified that will help
4. Identify what accountability system will be used and what the consequences for failure to keep the agreement are
34
Things to keep in mind when speaking
Am I clear in my mind about what I kwant to say?
Am I using words and phrases to convey what is in my mind?
Am I getting meaningful feedback...
Am I remaining objective
Am I keeping in mind my assumptions and opinions?
35
Things to keep in mind when listening
What is the speaker's intent
Am I listening actively
What information does the speaker want me to have
What assumptions and conclusion am I reaching?
What emotional or physical barriers might be at work in distorting this message?
What information is NOT being provided?
36
What are the " steps of creating agreements?"
1. Clearly state what's wanted
2. Ask permission to discuss now
3. Both parties share ideas and solutions
4. Ask questions, invite discussion
5. Establish success factors
6. Identify potential breakdowns
7. Clarity and clearly restate agreements
(Connect back to effective action/ request committed speaker- committed listener- clear request- by when and how will I know)
37
Why is it important to clear up breakdowns in communication?
Achieving recognition of the breakdown is the first step in clearing it
Resolution minimizes the long-term effects of holding other "hostage" b/c of their history with you.
Clearing creates an opportunity to achieve clarification about an issue or project in order to move forward in a productive way.
38
What are the essential elements of communication?
1. Listening
2. Reflecting
3. Observing
4. Speaking
39
What are the stages of empathetic listening?
Learning stages:
Stage 1- mimic the content of the communication
Stage 2- rephrase the content ( create more awareness)
Stage 3- reflect feelings
Stage 4- rephrase content and reflect feelings
Stage 5- learn what not to reflect
40
What are some techniques for effective listening?
- Find areas of common interest
- Resist external distractions
- Practice
- Keep an open mind
- Make meaningful notes
- Focus your attention on ideas
41
What is NLP?
Described as the conncetion between the mind and our language- look for how the interplay affect behavior
A set of precise communication tools, as well as artfully vague language designed to assist people to see possibilities.
42
What is the goal of NLP?
The goal is to reduce the client's distress, resolve problems and increase self-esteem, and provide a heightened sense of self- control in their environment
43
What are the unique aspects of NLP?
1. Intent- when you set intention your body reacts
2. Outcome- start with the end in mind
3. Sensory Acuity- focus on what you see/ feel
4. Future Pacing- see yourself having the experience
5. Test-
6. Behavioral Flexibility-
Rapport-
44
What are the elements to coaching commitment?
1. Initiate- report on results of nem practice
2. Identify Pitfalls-
3. Acknowledge Progress- in all domains and identify new possibilities and new learning
4. Declarations for the Future
45
What are Behavioral Frames: Perceptions?
1. Look at Outcomes rather than deal with problems (problems = blame frame)
2. Ask How -to understan rather than why
3. Feedback is information about the results you didn't want, rather than failure
4. Look at Possibilities, rather than how it has always been
5. Be Curious and Fascinated, rather than assuming
6. Have/create inner resources
46
What are the major presupposition of NLP?
1. Communication is redundant- you are always communicating in all three major representational areas (7% words, 38 % facial expressions, 55% physiology - breathing, gestures, posture, expressions)
2. Just about anyone can learn to do anything
3. Anything can be accomplished by anyone if you break the task down into small enough chunks (chinking down)
4. The mind and body are part of the same system, they are however distinct
5. We are all responsible for creating our own experience -we consistently create our own environment
6. Energy flows where attention goes
47
What are the 5 personal brand components?
1. Vision -your dream
2. Brand Values - what you stand for?
3. Niche - specific
4. Key Messages-
5. Brand Elements -look and feel, using consistent clear language
48
What are the 4 strategies of marketing mastery?
Publishing
Speaking
Networking
Broadcasting
49
What do metaphors create?
A metaphor makes a comparison, parallel between two sometimes unrelated terms.
Metaphors are used to help people move across one context to another.
50
How do you integrate coaching in an organization?
1. Create vision
2. Adopt common objective
3. Provide a support structure
4. Practice
* *must have credibility in that arena
51
What is the relationship between order and chaos? How might this relationship be meaningful in a coaching relationship?
Chaos occurs within some order- it maybe a larger system that is unknown - a new order is created from chaos
52
How is the concept o autopoiesis related to the coaching process?
Self-creation - remains consistent with self
| People are whole and complete and don't require fixing clients will always be growing and changing
53
What are the 3 levels of listening?
Level 1 - Internal Listening - our attention is on ourselves
Level 2 - Focused Listening - sharp focus on the other person
Level 3- Global Listening - you listen at 360 degrees - includes the action and inaction
54
What are the 5 aspects of the intake process?
1. Permission
2. Discovery
3. Designing the Future
4. Logistics
5. Providing the client with tools
55
What are t he essential elements of Dasein?
Dasein:
1. Human existence or presence
2. Self and world together in a single entity
3. Dasein's ways of behavior myst be studied by interpretation
4. Dasein's activity = way of being
56
What is Heidegger's structure of the world?
Structure of the world:
1. Involvement: (fit in context)
2. Equipment = define by its functions
3. To function = must fit into a context
57
What does accountability mean?
Accountability is the ability to account for our choices/ actions
58
What are the neurological levels?
```
Transcendence (mission)
Identity (who am I)
Beliefs/ Values (why?)
Capabilities/ skills (how?)
Behavior/ Skills (what?)
Environment (where, when?)
```
59
What is reframing?
The purpose of reframing and using metaphors is to create an opportunity to illuminate a concept in a way that creates new possibilities for the client.
Reframing is to take what the client is saying and find another perspective of equal weight or value and present it to the client as a possibility.
60
What are the 4 ways that Dasein can cope with being?
4 ways that Dasein can cope with beings:
1. Dasein can simply cope (availableness)
2. Can emerge as a "subject" with "mental content" and try to fix an independent thing (unavailable)
3. Can reveal context free and re-contextualize in formal models and theories. Scientist a involved subject (occurrentness)
4. It can share without re-contextualizing (pure occurrentness)
61
What is " the drift?"
- The drift is more committed to opinions and is:
- image driven
- indifferent
- a generalization
- mediocrity
- disallows particularity (can't commit to purpose)
- Idle talk is the voice of the drift, it allows you to believe that you understanding something without making it your own.W
62
What question hep "create well-formed outcomes?"
W.F.O- opens up possibility and Clarity
1. What do you want?
2. What will having the outcome get for you?
3. How will you know when you've got it?
4. Where, when, & with whom do you want it? (context)
5. What are the positive and negative consequences of getting you outcome?
6. What resources do you need to get your outcome?
7. Where do you want to start?
8. Is there more than one way to get your outcome?
9. What time-frames are involved?
63
What are Meta Programs?
Meta Programs are how we make decisions.
1. Move toward - goal oriented
2. Move away from - avoiding problems
3. Options -you are motivated
to develop new options and find possibilities
4. Procedures - you are motivated to stay with known ways and procedures
5. Small chunk size - the more you can teach someone to "chunk up" the more they will be able to generalize
6. Large chunk size - the more you can teach a "big chunker" to make finer discriminations, the more they will be able to respond with specificity
64
What are some sample co-active coaching skills?
1. Accountability - having them account for what they said
2. Acknowledgement- deep knowing of the other
3. Bottom-Lining -the skill of brevity and succinctness
4. Celebrating - honors wherever the client exps themselves
5. Challenging - involves requesting that the client stretch
6. Championing - stand up for clients when they are in doubt
7. Clearing -vent or complain to allow for focus on next steps
8. Forwarding the action - bring the client back to refocus through reframing
9. Reframing - provide the client with another perspective
10. Powerful Questions -evoke clarity, action, discovery, insight, commitment
65
What does Heidegger mean by Dasein?
Heidegger is interested in the human way of being (Dasein) -Human beings are special kinds of beings is that their way of being embodies and understanding of what it is to be - "it's own-most being is such that it has an understanding of that being and already maintains itself in each case in a certain interpretedness of its being"
- this self-interpreting way of being = being
- to exist is to a stand on what is essential about one's being and to defined by the stand
66
What are the 4 ways that Dasein can cope with being?
4 ways that Dasein can cope with beings:
1. Dasein can simply cope (availableness)
2. Can emerge as a "subject" with "mental content" and try to fix an independent thing (unavailable)
3. Can reveal context free and re-contextualize in formal models and theories. Scientist a involved subject (occurrentness)
4. It can share without re-contextualizing (pure occurrentness)
67
What is " the drift?"
- The drift is more committed to opinions and is:
- image driven
- indifferent
- a generalization
- mediocrity
- disallows particularity (can't commit to purpose)
- Idle talk is the voice of the drift, it allows you to believe that you understanding something without making it your own.W
68
What question hep "create well-formed outcomes?"
W.F.O- opens up possibility and Clarity
1. What do you want?
2. What will having the outcome get for you?
3. How will you know when you've got it?
4. Where, when, & with whom do you want it? (context)
5. What are the positive and negative consequences of getting you outcome?
6. What resources do you need to get your outcome?
7. Where do you want to start?
8. Is there more than one way to get your outcome?
9. What time-frames are involved?
69
What are Meta Programs?
Meta Programs are how we make decisions.
1. Move toward - goal oriented
2. Move away from - avoiding problems
3. Options -you are motivated
to develop new options and find possibilities
4. Procedures - you are motivated to stay with known ways and procedures
5. Small chunk size - the more you can teach someone to "chunk up" the more they will be able to generalize
6. Large chunk size - the more you can teach a "big chunker" to make finer discriminations, the more they will be able to respond with speciifity
70
What are some sample co-active coaching skills?
1. Accountability - having them account for what they said
2. Acknowledgement- deep knowing of the other
3. Bottom-Lining -the skill of brevity and succinctness
4. Celebrating - honors wherever the client exps themselves
5. Challenging - involves requesting that the client stretch
6. Championing - stand up for clients when they are in doubt
7. Clearing -vent or complain to allow for focus on next steps
8. Forwarding the action - bring the client back to refocus through reframing
9. Reframing - provide the client with another perspective
10. Powerful Questions -evoke clarity, action, discovery, insight, commitment
71
What does Heidegger mean by Dasein?
Heidegger is interested in the human way of being (Dasein) -Human beings are special kinds of beings is that their way of being embodies and understanding of what it is to be - "it's own-most being is such that it has an understanding of that being and already maintains itself in each case in a certain interpretedness of its being"
- this self-interpreting way of being = being
- to exist is to a stand on what is essential about one's being and to defined by the stand
72
What is the COACH process?
Use the coach model before a session to set intention for the process and to create a space for transformation
C -centered within self and fully present
O -open to something beyond self
A -awake and aware
C -connected with self and field around is
H -healing (changing) goes hand-in-hand with holding what is there and to transform it
73
What is facilitative coaching?
Coaching that provides groups of individuals the self-awareness and collective insights to move toward common goals around a shared purpose or topic.
Facilitative coaches will always:
-work on worldview
-intervene/challenge -to keep the client on their stated purpose
-create contextual shifts-
-requires pacing and leading
You are facilitating through curiosity and listening at a deep level
74
What are the steps ton a difficult conversation?
Step 1: Prepare by walking through the three conversations
a. sort out what happened
b. understand emotions
c. ground your identity
Step 2: Check your purpose/decide whether to raise an issue
Step 3: Start from the "third story"
a. decide the problem as the difference between your stories
b. lead with your purposes
c. invite them to join you as a partner in sorting out the situation
Step 4: Explore their story and yours
Step 5: Problem -solving
a. invent options
75
What is the general frame for a NLP Intervention?
Present State + Appropriate Resources = Desired State
1. Identify the desired state - will formed outcome
2. Gather information about the present state not content about the situation (eye accessing cures, non-verbal cues)
3. Contrast the present state with the desire state4. Ask. "what internal resources does he/she/they need to move form here to there?"
5. Determine your evidence for knowing that the intervention is successful (shift in physiology, accessing cues, meta-model)
6. Select and apply method/test your work rigorously
76
Examples of Contextual Shifts
```
Context = frame
From:
more, better, different
answers
human being as fixed
maintenance
```
```
TO:
creation, intervention
inquiry
human being as clearing
possibility
```
77
Compare the "strategies of the drift vs. strategies of accountability?
```
Drift: It is up to someone else
Personality
Beliefs, opinion
Circumstance, feeling driven
Stories, explanation
Justifies no results
History repeats itself
What's in it for me
```
```
Accountability:
If its to be its up to me
Possibility
Declaration from nothing
Promise driven
Committed action
Accomplishment
Life works
What's needed and wanted
```
78
What are the "ways of being and skills a performance coach?"
```
Ways of Being:
Present
Authentic
Committed
Patient
caring
```
```
Skills:Listen deeply
w/curiosity
Ask questions
invite action
Discern
Intervene
Generate vision
```
79
What are performatives?
An expression that serves to effect a transition or that constitutes the performance - connectes to speech acts
Requests-advise, implore, recommend, ask,suggest, direct, challenge, insist, invite
Promise - accept, agree, assure, intend, swear, endorse, pledge, plan, commit, expect
Declarations- Admit, confirms, claim, elect, allow, decide, nominate, resign, give, acknowledge, believe, recognize, trust, like, love, thank, emphasize
Assertions - Accuse, affirm, deny, hold, suggest, recognize, reveal, state, charge
80
What are some examples of resources states?
```
Joy Focused
Attentive Skeptical
Creativity Energized
Fluid Expressive
Curiosity Centered
Spontaneous Relaxed
Caring Patient
Alert Passionate
Humor Enthusiastic
Open Anger
Flexible Playfulness
Self-Assured Empathetic
```
81
What is the time management matrix?
Urget - Important
10-15 %
urgent
Urgent - Not important
20-15%
responsive
Not Urgent - Important
40-45%
proactive
Not Urgent - Not Important
15-20%
It is important to listen to how people interpret time and for the coach to understand their relationship with time... people spend most of the time where they have the most investment
82
What are the "barriers to performance?"
Explanation- defending
Self-Righteousness- superiorityResentment- revenge
Confusion- Unfocused
Cynic - chronic mistrust
Regret - guilt, worthlessness
Resignation - hopelessness
Doubt - self doubt, doubting other
Worried- about the future
Disassociation - Avoiding
Con Man/Woman - exaggerates, manipulates
Victim - always someone else's fault
Trier - never makes a full commitment, never does what they say
83
And there is always a choice
.
84
Every response can be utilized
.
85
Usually the are lots of other choices not available to them because of the worldview
.
86
The element in the system with the most flexibility will be the controlling element
.
87
Communication is not about what you intended or about saying the right words; it's about co-creating relationship through language
.
88
What they need is acces to these resources at appropriate time and places
.
89
No one is wrong or broken: it's simply a matter of finding how they function (their worldview, actions and practice) so that they can effectively change that to something more useful and desirable
.
90
Anything occurring in one part of the systen Impact the rest.
.
91
Breakdown opens up the possibility of breakthrough.
.
92
While a behavior may be harmful or seem "bad", there is always a positive intention behind the behavior for the individual.
.
