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Fundamentals Of Supervision Flashcards

1
Q

What is the main difference between a supervisor and a non supervisor employee?

A

Supervisors are responsible for the work of others

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2
Q

What is the best way to make changes when you first become a supervisor?

A

No immediate changes should be made 

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3
Q

How should your promotion to supervisor affect your comments or advice to others at work?

A

You must exercise more care in your comments and advice

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4
Q

Two of your employees handed in request on the same day for a weeks vacation from July 1-7. Arturo is a friend as well as an employee whose work you supervise. Marco is a good worker, but not a close friend like Arturo. If you are working, unit is to maintain adequate staffing, only one of them can be gone during this week. How should you handle the situation?

A

Explain the situation to the two and see if one will volunteer to change their plans, if they won’t tell them to flip a coin. 

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5
Q

What are three characteristics a supervisor must project in order to make employees feel more secure and productive?

A

Decisive, confident, authoritative

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6
Q

As a supervisor,___skills will help you most in achieving departmental and productivity goals?

A

Human relations

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7
Q

What is one advantage of a democratic working environment?

A

Most employees gain greater personal satisfaction

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8
Q

Why should supervisors learn the organizational norms that are effective in the department or agency they work in?

A

Because being unaware of them can create conflicts

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9
Q

“An oversimplified concept, opinion or belief” is _______

A

Stereotyping

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10
Q

What is the process in which a general impression-whether positive or negative- is used to evaluate an individual’s specific traits?

A

Halo effect

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11
Q

What factors can affect whether stress is helpful or destructive to individuals in a work environment?

A

Tolerance to stress and the severity of the stress

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12
Q

What is one way supervisors can help employees reduce their on the job stress?

A

Teach them basic problem solving skills

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13
Q

What one word must characterize the interviewing process in order to uphold Title VII of the civil rights act?

A

Objectivity

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14
Q

What is one of the questions you must ask yourself when analyzing a vacant position?

A

“What skills and knowledge are necessary to perform the job

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15
Q

Which statement best describes the use of lead questions in job interviews?

A

The same lead questions should be asked of each candidate

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16
Q

Questions beginning with _____ are likely to produce the most informative answers

A

What…and tell me…

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17
Q

What will the best candidate for any position have besides the best job-related pattern of critical strengths?

A

Fewest serious limitations

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18
Q

What is the mandate which obligates the county to ensure that women and ethnic minorities are not placed at a disadvantage by county hiring procedures?

A

Board of supervisors policy C-17

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19
Q

What are three of the essential pieces of information you need to supply to the new employee?

A

Safety, pay procedures, facilities

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20
Q

Which of the following performance problems would definitely indicate a need for training?

A

Changes in hiring laws

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21
Q

If performance discrepancy is a skill that an employee once had but has lost, what should the supervisor do?

A

Arrange practice and feedback

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22
Q

You are preparing a unit of OJT. You ask yourself, what are the steps that one must take to do the job? Exactly what happens at each step? What is the prerequisite knowledge to perform each step? What step of training development are you performing?

A

I am analyzing the job 

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23
Q

You’ve completed the job analysis and developed the training objectives. What’s next?

A

Schedule facilities 

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24
Q

Which of the following are verbs appropriate for using in learning objective?

A

 identify

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25
In the following objective, which phrase describes a standard to which the learner is expected to perform? On a circular paved track, run 1 mile in 15 minutes without stopping.
In 15 minutes without stopping
26
Motor pool employees must be able to change a flat tire. Knowing ______ would be a prerequisite for performing the task.
How to remove a tire 
27
A sub task of changing a flat tire is ______
Removing the Lugnuts from the tire
28
You are conducting OJT for a new clerk. You demonstrate how to handle a citizen complaint against the county assessors office. What’s next?
Watch the clerk while he/she handles a similar complaint
29
How do employee performance appraisals help the county?
They help the county determine eligibility for promotion
30
How do your employee performance appraisals help employees?
They lower employee, anxiety, and increase productivity
31
What should employees do prior to a performance appraisal?
Complete employee, self appraisals
32
What method of addressing a disciplinary problem is most likely to succeeded?
Counseling
33
According to state law, who is responsible for providing a safe working environment for workers?
Employer’s managing representatives
34
What are two main causes on the job involving county employees?
Unsafe conditions and unsafe acts
35
What are the three major factors that must be considered when conducting an accident investigation?
Type of accident, type of injury and contributing factors
36
You supervise a landscaping crew. One of your employees comes to you for a band-aid. She scratched herself on a thorn. The scratch has almost stopped bleeding. What should you do?
See that the employee receives first aid from a qualified individual
37
Which of the following is the most appropriate action to take if a county employee is involved in an accident while driving a county vehicle and minor injuries occur?
Make no statement about the accident except to law enforcement officers and their superiors
38
Skillful communicators are ____?
People who decided to develop their skills
39
Which of the following words or phrases is defined as “the way in which each of us distorts messages”?
Perceptual filter
40
Which of the following words or phrases is defined as “the way in which each of us distorts messages”?
Perceptual filter
41
Which of the following words or phrases is defined as “the transfer of information”?
Communication
42
Which of the following words or phrases is defined as “the physical surroundings in which communication takes place”?
Environment
43
Which of the following words or phrases is defined as “a response to a message”?
Feedback
44
Two-way communication is characterized by _______.
Interaction
45
The main disadvantage of one-way communication is
The sender can’t check to see if the message was received as intended
46
Factors that affect communication include
Verbal skills, physical barriers, and perceptual filters
47
Which of the following is not a component of perceptual filters?
Intelligence
48
People who block their reception of feedback may be blank
Afraid of unfavorable reactions
49
If you wanted to verify the meaning of something, someone just said to you, you could blink
Use feedback to paraphrase your understanding of what was said
50
Feedback is most effective when it is blank
Solicited, well timed and checked for clear communication
51
There are two types of direction, they are blank and blank
Tell them and ask them
52
Which of the following is the second step in planning a meeting?
Develop the agenda
53
Which of the following is a third step in planning a meeting?
Decide who should attend
54
Which of the following is the fourth step in planning a meeting?
Select and schedule the meeting room
55
A good rule of thumb for a problem-solving session is to invite no more than blank people
15
56
The important thing about the first response to the topic and a meaning is blank
Your reaction to it can encourage other responses
57
If you’re leading a meeting that gets off agenda, you can help bring it back by blank
Asking members to talk one at anytime
58
At what point do most citizens form their opinions about the county government?
When they contact a county employee through a county office
59
Loyal supervisors should blank
Support their bosses decisions
60
Team leaders, online group leaders, tend to blank
Encourage active participation of members
61
Team members, unlike group members, tend to blank
Work together
62
Progress charts serve several functions. Some of those functions are blank.
To reward productivity, provide incentive, and monitor teams progress
63
To convey the impression that you value your employees input, you should blank
Encourage members to express their ideas
64
One of the benefits of conflict is blank
It can stimulate growth and creativity
65
If your team asked you to help them resolve a conflict, you should blank
Ask them if there’s tried problem-solving techniques on the conflict
66
Your opinions for dealing with each piece of paper that comes to you are blank
File it, act on it, send it on or throw it away
67
What type of cooperation refers to your relationships with your peers, fellow, supervisors,staff and other personnel?
Horizontal
68
The best way to ensure that you can supply accurate information about conversations or daily activities is to blank
Document the Days events on paper
69
The first step in creating a weekly or a daily job plan is to blank
Check your resources
70
The informal organization
Consist of the relationships among the formal organizations employees
71
One of the advantages of working with committees is blank
They bring a more energy and experience to problem-solving than can be offered by individual working alone
72
One of the disadvantages of working with committees is blank
They may have to compromise to the point that their decisions are meaningless
73
Disorganization, perfectionism and procrastination are all examples of blank
Self generated time eaters
74
Interruptions, mail, waiting time and unproductive meetings are all examples of blank
Environment generated time eaters
75
One of the benefits of delegating authority is blank
It helps create a sense of self-worth among employees
76
Noise, low production, quality, bickering, and piles of paper are blank
Indications that you’re planning an organization need attention

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