GCGA Ch. 11 Change Management (ST)

Question 1

Change management programs

Answer 1

provide a formal process for approving and carrying out changes in a manner that is coordinated with all stakeholders and designed to minimize the risks associated with the change.

Question 2

Business process issues covered by change management programs

Answer 2

include an approval process, ownership, stakeholder analysis, impact analysis, testing, a backout plan, and the use of maintenance windows and standard operating procedures.

Question 3

Technical implications of change management plans

Answer 3

include updating security controls, identifying restricted activities, communicating downtime expectations, tracking dependencies, and avoiding disruptions by managing application and service restarts.

Question 4

Closing out change management processes

Answer 4

Change management processes should ensure that changes are not closed out until all documentation and diagrams are updated to reflect the impact of the change.

Question 5

Version control

Answer 5

a formal process used to track the current versions of software code and system/application configurations.