General Twilio Flashcards
What are the 5 Twilio Wins?
Business Win
Technical Win
Security Win
Legal Win
Commercial Win
What are the 4 D’s in the Twilio Sales Process?
Discovery
Demo
Deal
Delivery
What does BANT stand for?
Budget, Authority, Need, Timeline
What does WISE stand for?
Wow
Inspire Action
Speak My Language
Engage Me
What does SID stand for?
Single ID = project someone is working on, can be 1 or a lot. Person can create many account SIDs - used as credentials to work through code.
1 Account can have many SID’s
What does a Twilio MSA stand for?
Master Standard Agreement
What is R3?
Revenue, Risks, & Risers
Goal is to be a “canary in a coal mine” for accounts not ramping, accounts growing to fast for pricing (loss to competitors, or too expensive to maintain.
What does COMS stand for?
Customer Operations Management System - Twilio’s internal solution hub to serve administrative inquiries for all customers.
What is Twilio MSS?
Managed Services Support - result of a collaboration between the Twilio SI Partners and Customer Support teams, with the aim of empowering partners’ post-sales to make our mutual customers successful.
What is a Twilio SI?
System Integrator - consulting partner
What does CPQ stand for?
Configure, Price, Quote
What is a CPaaS?
Communications Platform as a Service (CPaaS) is a term describing cloud technologies (like Twilio) that allow businesses to integrate real-time communication functionality into their pre-existing applications through the use of application program interfaces (APIs), rather than building their own communications infrastructure from scratch.
How many interactions per year across channels?
800 Billion with 99.999% uptime
How many phone numbers does Twilio have?
3 Billion
How many businesses use Twilio?
172,000
