Given Test Questions. Flashcards
To review questions which were given as freebies.
1
Q
When is a good time to use QAS? Give an example.
A
A good time to use QAS is during “Ask questions to understand.”
2
Q
What things should customers know about the Geek Squad before leaving the store?
A
- They should know the benefits of Geek Squad Protection
- They should know what Geek Squad does not cover.
3
Q
Why is it important to reinforce the customer promise?
A
To reassure the customer and to maintain Trust. To keep customers returning to our stores.
4
Q
What is buyers remorse? How can we prevent it?
A
Buyers remorse is when a customer regrets their purchase. We can prevent it by offering the best solution based on their answers to the questions asked.
