Global outsourcing of services to India

Question 1

Why do companies outsource service to India?

Answer 1

Many Indian citizens are fluent English speakers
Wages are cheaper then in other developed countries
Independent Indian companies conduct contract work for different firms
Broadband capacity is high in many cities

Question 2

What are the con’s of outsourcing to India?

Answer 2

Exploitation of the workers
Business often conducted at night due to time zones
Long shifts with less pay
Gap between rich and poor in India is growing

Question 3

What are the pro’s of outsourcing to India?

Answer 3

Call centre workers earn middle-class wages by India’s standard
India outsourcing companies have become extremely profitable
Enables people to have jobs