GMS midterm

Question 1

Product Decision

Answer 1

The selection, definition, and design of products.

Question 2

Product-by-value analysis

Answer 2

in descending order of their
individual dollar contribution to the firm,

Question 3

GENERATING NEW
PRODUCTS

Answer 3

selection, definition, and design.
Changes
in product opportunities, the products themselves, product volume, and product
mix may arise due to understanding the customer, economic change, sociological
and demographic change, technological change, political/legal change, market
practice, professional standards, suppliers, or distributors.

Question 4

Quality function deployment (QFD)

Answer 4

determining customer
requirements and translating them into attributes

Question 5

j House of quality

Answer 5

utilizes
a planning matrix to relate customer wants to how the firm is going to meet
those wants.

Question 6

Product development teams

Answer 6

moving from market
requirements for a product to achieving product success.

Question 7

j Concurrent engineering

Answer 7

Simultaneous performance of the various stages of
product development.

Question 8

Manufacturability and value engineering

Answer 8

improve a
product’s design, production, maintainability, and use.

Question 9

Robust design

Answer 9

can be produced to requirements even with
unfavorable conditions

Question 10

Modular design

Answer 10

components of a product are
subdivided into modules that are easily interchanged or replaced.

Question 11

Computer-aided design (CAD)

Answer 11

Interaction with computers

Question 12

Design for manufacture and assembly (DFMA)

Answer 12

(DFMA)—Software that allows designers
to look at the effect of design on manufacturing of a product.

Question 13

Standard for the exchange of product data (STEP)

Answer 13

a
format allowing the electronic transmission of three-dimensional data.

Question 14

Computer-aided manufacturing (CAM)

Answer 14

use of information technology to
control machinery.

Question 15

Additive manufacturing (also called 3D printing)

Answer 15

builds products by adding material layer upon layer.

Question 16

Augmented reality

Answer 16

The integration of digital information with the user’s envi-ronment

Question 17

Value analysis

Answer 17

review of successful products that takes place during the
production process.

Question 18

Internal development strategies

Answer 18

(1) new internally developed products,
(2) enhancements to existing products, and (3) migrations of existing products.

Question 19

Engineering drawing

Answer 19

drawing that shows the dimensions, tolerances,
materials, and finishes of a component.
*Defines a product

Question 20

Bill of materials

Answer 20

the materials
quantity of each required to make one unit of a product.

Question 21

Group technology

Answer 21

product and component coding system that specifies the
size, shape, and type of processing; it allows similar products to be grouped.

Question 22

Assembly drawing

Answer 22

exploded view of a product.

Question 23

Assembly chart

Answer 23

identifying how components flow into
subassemblies and final products.

Question 24

Route sheet

Answer 24

list of the operations necessary to produce a component with the
material specified in the bill of material.

Question 25

Configuration management

Answer 25

a product’s planned and changing components are accurately identified.

Question 26

To enhance service efficiency

Answer 26

(1) limit options, (2) delay customization, (3) modularize, (4) automate, and (5) design for the “moment of truth.”

Question 27

To form a decision tree,

Answer 27

(1) include all possible alternatives and states of nature; (2) enter payoffs at the end of the appropriate branch; (3) determine the expected value of each course of action by starting at the end of the tree and working toward the beginning, calculating values at each step and “pruning” inferior alternatives. *uses probabilities, payoffs, logic, options

Question 28

Transition to production

Answer 28

move a product from development to production;

Question 29

Product development system

Answer 29

Functional Specifications

Question 30

j Process strategy

Answer 30

organization’s approach to transforming resources into goods and services => meets customer requirements and product specifications within cost and other managerial constraints.

Question 31

four process strategies.

Answer 31

- Process focus: processes to facilitate low- volume, high-variety production. *making low-volume, high-variety products, also known as job shops/intermittent process. *high variable costs with extremely low utilization (5% to 25%) of facilities. - Repetitive process: process that uses modules. *is the classic assembly line. It allows the firm to use modules, allow combination the economic advantages of the product-focused model with the customization advantages of the process-focus model. - Product focus: a product-oriented, high- volume, low-variety process. *requires high fixed cost; however, low variable costs reward high facility utilization. -Mass customization:low-cost production that caters to constantly changing unique customer desires.

Question 32

Postponement

Answer 32

delay of any modifications or customization as long as posible

Question 33

Crossover chart

Answer 33

chart of costs at the possible volumes

Question 34

Selection of equipment

Answer 34

cost, quality, capacity, and flexibility.

Question 35

Five tools of process analysis

Answer 35

(1) flowcharts, (2) time-function mapping, (3) process charts, (4) value-stream mapping, and (5) service blueprinting.

Question 36

Process charts

Answer 36

that use symbols to analyze the movement of people or material. *focus on value-added activities and to compute the percentage of value-added time (5 operation time/total time).

Question 37

Value-stream mapping

Answer 37

how to add value in the flow of material and information

Question 38

Service blueprinting

Answer 38

a focus on the customer and the provider’s interaction

Question 39

Services can be classified into one of four quadrants,

Answer 39

1. Service factory 2. Service shop 3. Mass service 4. Professional service

Question 40

Techniques for improving service productivity

Answer 40

- Separation: customers must go where the service is offered - Self-service: customer evaluating theirself - Postponement - Focus—Restricting the offerings - Modules - Automation: - Scheduling—Precise personnel scheduling - Training—Clarifying the service options; explaining how to avoid problems

Question 41

Computer numerical control

Answer 41

Machinery with its own computer and memory.

Question 42

Additive manufacturing

Answer 42

adding layer upon layer, often referred to as 3D printing.

Question 43

Automatic identification system

Answer 43

transforming data into electronic form

Question 44

Radio frequency identification

Answer 44

integrated circuits with antennas send radio waves.

Question 45

Process control

Answer 45

use of information technology to control

Question 46

Vision systems

Answer 46

use video cameras and computer technology in inspection roles.

Question 47

Automated storage and retrieval systems

Answer 47

automatic placement of parts into and from designated places within a warehouse.

Question 48

Automated guided vehicle

Answer 48

Electronically guided and controlled cart used to move materials.

Question 49

Flexible manufacturing system

Answer 49

Automated work cell controlled by electronic signals from a common centralized computer facility.

Question 50

Computer-integrated manufacturing

Answer 50

CAD, FMS, inventory control, warehousing, and shipping are integrated.

Question 51

Process redesign

Answer 51

rethinking of business processes to bring about dramatic improvements in performance.