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CIS - HAM 01 > HAM Udemy 2 > Flashcards

HAM Udemy 2 Flashcards

(59 cards)

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1
Q

Configuration items (CIs) track what type of information? (Choose two.)

A

Operational
Relationship

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2
Q

When does an asset’s lifecycle begin?

A

Upon the asset’s request

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3
Q

A given collection of methodologies, assets, and templates within Now Create is referred to as what?

A

Success pack

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4
Q

To access the full spectrum of Hardware asset management functionality, which inactive plugins should be installed? (Choose five.)

A

Cost Management
Procurement
Hardware Asset Management
Data Certification
Managed Documents

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5
Q

What are the four tiers of Capability Blueprint?

A

Trustworthy Data, Practical Management, Operational Integration, Strategic Conformance

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6
Q

What core table requires migration when extending ITSM Asset Management with Hardware Asset Management?

A

No migration is required

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7
Q

How could you quickly determine if you had the Hardware Asset Management (HAM) plugin installed on your instance?

A

Check for the Hardware Asset Dashboard module in the application navigator

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8
Q

A component is considered an IT asset when you want to: (Choose three.)

A

Manage its procurement
Track its incurred costs
Manage its maintenance contracts

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9
Q

Which is NOT considered an asset?

A

Websites

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10
Q

What are model records?

A

Models are specific versions or various configurations of an asset

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11
Q

Which of the following are functions of the model category? (Choose two.)

A

determine when to create assets from configuration items (CIs)

provide the link between configuration management and asset management

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12
Q

What does hardware normalization run by default?

A

On a daily basis

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13
Q

For a model to be fully normalized, what must be added to the model record?

A

Model number

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14
Q

Which elements are provided by the hardware asset management content service? (Choose three.)

A

Manufacturer lifecycle dates
Manufacturer
Model name

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15
Q

What Hardware Asset attribute should you track that is NOT part of a configuration item (CI)?

A

Cost

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16
Q

Under which condition does the Now Platform NOT create an asset automatically?

A

Enforced CI verification

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17
Q

Which three attributes from hardware model record are used for setting the normalized display name during hardware model normalization?

A

Name, Manufacturer, Model number

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18
Q

Which key attribute in the model record does hardware model normalization use to normalize inconsistent manufactures and product names?

A

Model number

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19
Q

What plugins offer consistent, good, clean data for the company names of vendors or manufactures?

A

Normalization Data Services Client (com.glide.data_services_canonicalization.client)

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20
Q

Hardware models may not fully normalized until updated content is downloaded from the Hardware Model Normalization Content Service. How do you determine if the content has been downloaded?

A

Review the Hardware Model Content Service Download section on the Model Management tab of the Hardware Asset dashboard

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21
Q

How do you prevent normalization information for a specific hardware model from being sent to the ServiceNow Content Service?

A

Select Exclude from content service on the Normalization tab of the hardware model record

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22
Q

What are the two primary benefits of deploying asset tasks during the retirement of an asset? (Choose two.)

A

Reduces manual intervention
Increases data accuracy

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23
Q

A user’s broken laptop is replaced via an incident. Upon completion, the Incident Management application triggers the swap/replace asset task. Which fields are automatically updated in the associated asset record? (Choose three.)

A

Software allocations
Maintenance contracts
Related CI record

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24
Q

A transfer order is used to do what?

Study These Flashcards
A

Move an asset between stockrooms

25
What types of inventory audits are supported with the Hardware Asset Management (HAM) application? (Choose two.)
Stockroom audits Location audits
26
Which of the following are valid contract states? (Choose three.)
Draft Active Expired
27
Stockroom C has seven Bluetooth keyboards with total value of $630. The asset manager procures two more of the same model keyboards for $360 and adds them to stockroom C. When one of these keyboards is consumed, what is the value of the consumed Bluetooth keyboard?
110 Grand total: 630 + 360 = 990 The updated UNIT values: 990/9 = 110
28
Which applications are required to perform a blind audit of your asset inventory?
Hardware Asset Management (HAM) and ServiceNow Agent mobile app
29
Within the asset audit form, where would you find the list of all assets that were found at the stockroom or warehouse that is being audited?
Scanned assets
30
What is the purpose of stock rules? (Choose two.)
To automatically transfer assets when a low quantity threshold is detected in a stockroom To send notifications when a low quantity threshold is detected in a stockroom
31
Which of an organization's assets are managing using stockrooms?
All available stock, consumable or not
32
When using transform maps to transform imported hardware model data to your desired asset tables, what option do you set to uniquely identify the same asset in order to merge/update records?
Coalesce
33
An event runs each night to send reminders to contract administrators about contract expiration dates (e.g. so they can renew or renegotiate the contract). By default, when does the contract administrator receive these notifications? (Choose four.)
60 days before Day of expiration 90 days before 30 days before
34
Which of the following are valid contract states during a contract's lifecycle? (Choose four.)
Draft Canceled Active Expired
35
What are the key steps for importing asset data? (Choose three.)
Run transform map Create transform map Load data
36
What must exist before a consumable can be consumed? (Choose three.)
A model record A model category record A consumable record
37
When using the HAM application, what happens when you create a new transfer order line on a transfer order?
A transfer order line task is automatically created to move the transfer order line from one stage to another
38
Which ServiceNow mobile app provides end users visibility to their assigned hardware and consumable assets?
Mobile app
39
Select the three main components of the data certification process? (Choose three.)
Create the certification filter Create the certification schedule Run the certification
40
Which catalog facilities have the ability to source from existing stock?
Service Catalog
41
From where can you publish catalog item? (Choose two.)
From a vendor item From a model
42
Publishing an item to the Service Catalog can be done by using the "Publish to Hardware Catalog" related link in:
Product Catalog
43
An asset is manually created from a purchase order before it has been shipped by the supplier. By default, the state of the asset is set to:
On order
44
How often are the tabs in the Hardware Asset dashboard updated?
In real time
45
What minimum role is required in order to use the Hardware Asset dashboard?
asset
46
What information would you find on the Inventory tab of the Hardware Asset dashboard? (Choose three.)
New hardware assets found by audits Active stock rules Open asset audits
47
Which mobile app can users leverage to create assets, perform inventory audits, and receive assets?
Now Agent Mobile app
48
Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose three.)
The hardware model content has not yet been downloaded from the Content Service Normalization could not match any of the three key fields in the hardware model from with a rule in the Content Service A normalization rule for the hardware model does not exist in the Content Service
49
What original costs are involved in purchasing an asset and putting it into use? (Choose three.)
Lease Delivery Storage
50
A scheduled job runs nightly to determine if any rate cards need to be applied to generate expense lines. What is the name of the scheduled job?
Process FM Cost
51
What is included in the total cost of ownership? (Choose two.)
Original cost Operational expense
52
Tax is included when purchasing an asset. What is the cost?
Original cost
53
What is the first tier of the capability blueprint?
Trustworthy data
54
What is the second tier of the capability blueprint?
Practical management
55
Which of the following are considered assets? (Choose three.)
Facilities Server Software entitlements
56
Taxes paid at the time of purchase are what type of cost?
Original Cost
57
An employee leaves the company, manager submit the Reclaim request. Which assets is reclaimed in that request?
Hardware Assets and Software Allocations, not include Consumable Assets
58
For what asset actions are asset tasks provided? (Choose three.)
Retire Update/Repair Swap
59
Baseline ITSM Asset Management provides which features? (Choose three.)
Mobile My Assets Stockrooms Mobile Asset Receiving

CIS - HAM 01 (5 decks)

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