Handling People

Question 1

Do prisoners think they are wrong?

Answer 1

No. 99% of people don’t criticise themselves, no matter how wrong they are

Question 2

Why is criticism futile?

Answer 2

*Puts a person on defensive, making him strive to justify himself
*Wounds their precious pride
*Hurts their server of importance
*Arouses resentment

Question 3

Did animals learn better through complimenting the right or criticism of the wrong?

Answer 3

They Learned more rapidly from rewarding good behaviour

Question 4

How will the person we are trying to correct and condemn likely react?

Answer 4

They will justify themselves and condemn us in return.

Question 5

When dealing with people, what type of creatures are we dealing with?

Answer 5

Creatures of emotion, bristling with prejudices, and motivated by pride and vanity

Question 6

What was Benjamin Franklin‘s secret for success?

Answer 6

“I will speak ill of no man and speak all the good I know of everybody.”

Question 7

A true man shows character and self control by…. (bonus for the quote)

Answer 7

Being understanding and forgiving

“A great man shows his greatness by the way he treats little men”

Question 8

What is the only way I can get others to do something?

Answer 8

Make them want to do it. Talk about what they want and show them how to get it.

Question 9

The deepest urge in humanity is “the desire to be great”. People go insane trying to find this from other people. What can I do about this?

Answer 9

If some people are so hungry for a feeling of importance that they go insane trying to get it…

Imagine the miracle achievable by giving honest appreciation to them.

Question 10

There’s nothing else that kills the ambitions of a person than…

Answer 10

Criticism from superiors

Question 11

Flattery will do more harm than good. What’s the difference between flattery and appreciation?

Answer 11

Flattery = insincere. Cheap praise. Telling the other person what one thinks of himself

Appreciation = sincere. Praise coming from the heart

Question 12

How can I arouse the other person in eager?

Answer 12

Get the other person’s point of view and see things from that angle as well as my own.

If I was… what would I want?

Be enthusiastic about it!

Question 13

In convos, don’t state what I want…

Answer 13

State how I can help them and focus on THEIR wants. Make it a Win:Win

Question 14

FUNDAMENTAL TECHNIQUES IN HANDLING PEOPLE - Principle 1

Answer 14

Don’t criticize, condemn or complain

Question 15

FUNDAMENTAL TECHNIQUES IN HANDLING PEOPLE - Principle 2

Answer 15

Give honest and sincere appreciation

Question 16

FUNDAMENTAL TECHNIQUES IN HANDLING PEOPLE - Principle 3

Answer 16

Arouse in the other person an eager want

Question 17

What is the deepest urge in human nature?

Answer 17

The desire to be important.

Question 18

Most people want:

Answer 18

1.Health and the preservation of life
2.Food
3. Sleep
4. Money and the things it can buy
5. Life in the hereafter
6. Sexual gratification
7. The well being of our children
8. A feeling of importance

Question 19

Flattery vs Appreciation

Answer 19

Flattery will do you more harm than good, it is just cheap praise! Appreciation is sincere and comes from the heart. It is unselfish. Appreciate other people and they will be like putty in your hand. The way to develop the best in a person is by appreciation and encouragement.

Question 20

Principle 5:

Answer 20

“Talk in terms of the other person’s interests”

• It reaps Rewards!
• Find out what they are interested in and what they enjoy talking about
• Read up on topics that interest them
• The royal way to a person’s heart is to talk about the things he treasures most.