Handout 1 Flashcards
(27 cards)
The organization must effectively manage its stakeholders or those individuals and groups with facility-related interests. Organizations together with their stakeholders must collectively determine the nature of facility management (Process and Activities)
Stakeholder Engagement
The organization must properly counsel and manage its end-users or those individuals or groups that will experience the impact of facility management.
End-User Experience
Pertain to the core organizational units served by the facility such as the different departments within a single firm like accounting, finance, or marketing
Internal end-users
Pertain to the organization’s facility and services, which are commonly attributed in the customer service sector such as the organizations’ clients or valued customers.
External end-users
The organization must be aware of the extent to which best value for money in facility management can be improved.
Best Value
A term used to express the relationship between the cost of a good or service and its quality or performance.
Value for money
The organization must ensure that facility design takes proper account of operational requirements through a thorough briefing process.
Operability
This involves strategic analysis, solution development, and strategy implementation for organizational concerns involving facility management.
Develop facility management strategy
This involves assessing the most appropriate model to be used for company-related activities. The sourcing models include insourcing, outsourcing, and co-sourcing. Insourcing involves performing a business function internally.
Determine sourcing model
This involves facilitating the services of a company through outsourcing or co-sourcing models.
Procure the services
This involves mobilization and contract management with the third-party companies that perform functions or services for another company.
Deliver the services
This involves service review and performance measurement related to the outsourced or co-sourced services of a company.
Manage performance
The organization needs to act as an informed client to achieve end-user satisfaction and best value. It involves understanding the organization, its culture, and end-users and their needs
The Informed Client Function
The organization must establish an objective or requirement to optimize operational cost over its life cycle. Companies must take a long-term view of the operability of their facility to become aware of their obligations and liabilities in the future.
Sustainability
The organization must identify the cost-effectiveness of obtaining services from within the organization or outside the organization through third-party companies.
Outsourcing
The organization must consider the acquisition of goods and services from an external source such as reliable suppliers, which will support the daily operation or activities of the firm.
Procurement
The organization must ensure that services are provided according to agreed performance levels.
Performance Management
The organization must consider the minor changes arising in the course of day-to-day operations and should be capable of minimizing disruption as well as safeguarding business continuity.
Management of Change
The organization must consider the maintenance of the structure, fabric, building engineering, services installations, fittings, and furnishings that collectively form the facility.
Maintenance Management
The organization must practice proper management of information and data, which is necessary to comply with statutory obligations and duties, as well as enabling the organization to derive optimal use and benefit from its facility.
Information Management.
A profession
that encompasses multiple disciplines to ensure functionality of the built environment by integrating
people, place, process, and technology.
Facility Management
What does the IFMA stands for?
International Facility Management Association
Facilities management only involves building maintenance and cleaning.
1970s
The cost-cutting initiatives of companies led to the outsourcing of non-core services such
as lighting, heating, and plumbing to facility management agencies.
1980s
