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Tour and Travel Management > Handout 6 > Flashcards

Handout 6 Flashcards

1
Q

the product of tour operators that is a combination of two (2) or more travel components.

A

tour package

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2
Q

entails the movement of passengers, mail, parcels, and cargo from the point of origin to a destination point and points beyond by air, sea, or land.

A

TRANSPORTATION

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3
Q

The four (4) types of a transportation product

A

passage (the transportation product for passengers), postal services (for mail), parcel (for courier services), and freight (for cargo).

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4
Q

This transportation industry involves companies that provide scheduled air services and air taxi operators.

A

Air Transportation

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5
Q

This service is comprised of air carriers that provide regular services on a fixed time and frequency schedules

A

Scheduled Air Services

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6
Q

These are air transportation companies that operate aircraft of different configurations for private charters.

A

Air Taxis and Charter Operators

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7
Q

It includes all water transportation operators, whether saltwater or freshwater service.

A

Sea Transportation

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8
Q

include live-aboard fleet and live-aboard motor vessels with regularly scheduled diving expeditions in the Philippines, such as Apo Explorer and Oceanic Explorer

A

Dive cruises

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9
Q

combined resources and capabilities of two (2) shipping companies that include passage, parcel post, freight, and cargo.

A

Inter-island shipping

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10
Q

a type of vessel that is flat-bottom with vehicular access ramps at the fore (front part) and aft (at the stern of a ship), or on both ends.

A

Roll-on/roll-off

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11
Q

It enables the carriage of passenger buses, cargo trucks, private cars, and public utility vehicles

A

Roll-on/roll-off,

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12
Q

provided by a sea craft that travels at speeds of about 20–25 knots, thus greatly reducing the travel time between ports.

A

Fast craft service

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13
Q

either by rail or road, from the smallest to the largest units.

A

Land Transportation

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14
Q

a land transport that operates and runs on a rail (e.g., Light Rail Transit [LRT] 2)

A

Train travel

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15
Q

one of the main modes of transport in the Philippines. It has designated stopover places and bus terminals (e.g., Victory Liner).

A

Bus travel

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16
Q

may be chauffeur-driven or self-driven and caters to travel agencies (e.g., Avis).

A

Car rental

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17
Q

defined as transportation services from a destination’s gateway (airport, pier, or bus station) to the place of lodging and vice-versa.

A

Transfers

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18
Q

refer to the number of meals per day included in the tour package, whether served in the place of lodging or in a restaurant.

A

MEAL PLANS

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19
Q

include all commercial establishments that cater to the local and domestic markets.

A

ACCOMMODATIONS

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20
Q

These are establishments found in most major urban centers that provide accommodations,
meals, and other services for travelers and tourists

A

Hotels

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21
Q

These are the popular destinations for vacations or recreations found in a semi-urban setting

A

Resorts

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22
Q

These establishments are a combination of lodging with gaming or other leisure and relaxation activities

A

Other lodging establishments

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23
Q

combination of transportation within the destination to sights and sites of interest, tour guide services, entrance fees, entertainment or activities and, when necessary, snacks and meals.

A

SIGHTSEEING TOURS

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24
Q

tours operated after 6:00 p.m. or 18:00 (e.g., sunset or dinner cruises).

A

Evening Tours

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25
Q

includes tours lasting from eight (8) to 10 hours and normally includes lunch.

A

Full-day Sightseeing

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26
Q

operated either in the morning or in the afternoon, inclusive of snack.

A

Half-day Sightseeing

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27
Q

organized by transportation companies using their scheduled service. Passengers board and de-board from the vehicle at designated route stops to sightsee at their own leisure, re-board to go to the next stop, and so on.

A

Hop-on/Hop-off Tours

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28
Q

sightseeing tours that are excluded in the basic tour package. A client who wants to experience it may need to pay extra, which is usually at premium rates.

A

Optional Tours

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29
Q

operated exclusively for individual travelers or group of individuals, usually conducted by a multilingual-speaking tour guide.

A

Private Tours

30
Q

the operation of guided sightseeing tours (and regular tour packages) on fixed daily schedules regardless of the number of participants.

A

Seat-in Coach Sightseeing

31
Q

refer to individuals who travel with the clients from the point of origin and back. They also act as the tour manager or tour leader

A

TOUR COORDINATOR SERVICES

32
Q

provided in connection with sightseeing at the destination and occasionally during the meet and assist or transfer services.

A

TOUR GUIDE SERVICES

33
Q

Tour packages would vary depending on the target customers/clients along with their travel needs.

A

Choose or identify who will be your target customers/clients.

34
Q

This is where the basic travel components are scrutinized to ensure that the target customers will be matched with the service supplier/s or business partner/s who can provide most of their travel needs. Examples of this could be a hotel for accommodation purposes; a car rental company for transportation; and a restaurant for meal plans.

A

Match your target customers with the right service supplier/s or business partner/s.

35
Q

This is where the rates on how much the services to be provided by the supplier are discussed.

A

Negotiate a contract with the service supplier/s or business partner/s.

36
Q

This is where the tour package can be created

A

Create a draft of your tour package.

37
Q

This should highlight the destination where the tour would take place.

A

Title or name of the tour package

38
Q

This is where the number of days and nights are identified.

A

Duration of the tour

39
Q

Check if the tour package has blackout dates. These are dates when travel rewards and other special discounts or promotions are not available.

A

Travel dates

40
Q

This is where the travel needs of your target customers should be matched with the arranged services with suppliers or business partners.

A

Tour package inclusions

41
Q

means that the service is to be paid by the customer/client separately.

A

Pax account

42
Q

This is where the overall cost of the services that has been arranged for the tour package and the maximum number of customers that the tour package can accommodate is checked.

A

Tour package costing

43
Q

This is where the competitor’s tour package pricing is checked.

A

Competitive pricing

44
Q

A company logo, along with the contact details, helps the target customers/clients remember the company and know how to contact if they have further concerns or inquiries.

A

Put your contact details and your brand.

45
Q

the number of days and nights included in the tour package.

A

Duration

46
Q

This is where tours, activities, and events take place

A

Destination

47
Q

There are five (5) levels of accommodation standards, ranging from one (1) to five (5) stars, applicable to hotels, resorts, and apartment hotels.

A

Category of Accommodations

48
Q

This refers to air, sea, or land travel.

A

Mode and Class of Transportation

49
Q

refers to the grade of service, facility, and amenities offered to the passengers.

A

Class

50
Q

also known as coach, standard, main cabin, or cattle class. It offers the narrowest seats and smallest legroom

A

Economy Class

51
Q

offers wider seats and more legroom than an economyclass. It is also cheaper than business or first class

A

Premium Economy Class

52
Q

has widerseats than that of the premium economy class which can be reclined to flat beds

A

Business Class

53
Q

the most luxurious and expensive class among air travel classes.

A

First Class

54
Q

equivalent to the economy class of air travel. It is usually intended for short staying guests who plan to spend most of their time enjoying
the cruise ship and its facilities.

A

Inside/Interior cabin

55
Q

an improved interior cabin that offers either a window or porthole (a small exterior window in a ship) view.

A

Oceanview cabin

56
Q

a more spacious cabin that may include a living area. It also offers a balcony view.

A

Balcony cabin

57
Q

considered the “first class” of cruise ships and the most luxurious among sea travel cabins.

A

Suite

58
Q

a bus that has centralized air conditioning. Some buses have added public restrooms, especially those coming from the city bus terminals that are provincial-bound.

A

Air-conditioned bus

59
Q

a bus that has opened windows and has more bus stops than an air-conditioned bus.

A

Ordinary bus

60
Q

refers to trains that travel by rail

A

Rail transport

61
Q

refers to private cars that can be hired for short periods of time, ranging from a few hours to a few weeks.

A

Car rental

62
Q

the management function which organizes and directs all those business activities involved in assessing customer needs.

A

Marketing

63
Q

It is also the process of converting customer purchasing power into an effective demand for a specific product or service to the final consumer to achieve the target profit and other company objectives

A

Marketing

64
Q

getting feedback from both regular and new clients is one (1) way of checking the clients’ satisfaction with the products and services. This can be in the form of a survey.

A

Consumer satisfaction

65
Q

The travel industry is very dynamic and would not be time-bound. It could change any time, especially if a product or service has low demand.

A

Industry trends

66
Q

the place where clients can stay during their tour

A

Accommodation

67
Q

sights and sites that clients can see during their tour

A

Attractions

68
Q

things that clients can experience and do during their tour

A

Activities

69
Q

facilities that clients can use during their tour

A

Amenities

70
Q

how easily can clients be able to reach or enter all the other A’s of tourism.

A

Accessibility

Tour and Travel Management (7 decks)

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