HCA 103

Question 1

During an exchange of information, a message is sent:

Answer 1

From a sender to a receiver

Question 2

How can non-verbal messages be sent from one person to another?

Answer 2

Facial expressions, gestures, posture, body movements, appearance, and eye contact.

Question 3

Active listening

Answer 3

Face the client
Eye contact/engage
Lean toward the client/listen
Open/positive
Respond appropriately

Question 4

Assertiveness

Answer 4

Thoughts and feelings are expressed positively and directly, without offending others.

Question 5

Closed Questions

Answer 5

Questions that are structured so that the response can be restricted to one word such as yes or no.

Question 6

Defence mechanisms

Answer 6

Denial
Displacement
Fantasizing
Projection
Rationalization
Regression
Repression
Suppression
Passive-aggressiveness
Submissiveness

Question 7

Denial

Answer 7

An unwillingness to accept the truth or a certain reality

Question 8

Displacement

Answer 8

A transfer of feelings (usually of anger) onto another person or item instead of onto the person who is the source of the anger.

Question 9

Empathetic Listening

Answer 9

A nonjudgmental technique that requires the listener to be attentive to the sender’s feelings.

Question 10

Fantasizing

Answer 10

Daydreaming as an escape instead of dealing with reality.

Question 11

Focusing

Answer 11

Limiting the conversation to a certain topic.

Question 12

Interpersonal communication

Answer 12

The exchange of information between two people, usually face-to-face.

Question 13

Nonverbal communication

Answer 13

Messages sent without words.

Question 14

Open-ended questions

Answer 14

Questions that invite a person to share thoughts, feelings, or ideas.

Question 15

Paraphrasing

Answer 15

Restating someone’s message in one’s own words.

Question 16

Passive-aggressiveness

Answer 16

The practice of expressing negative emotions, resentment, or anger towards others through passive, indirect ways (such as through procrastination or manipulation) instead of by verbalizing feelings in an assertive manner.

Question 17

Projection

Answer 17

Blaming someone else for one’s own behaviour.

Question 18

Rationalization

Answer 18

Justifying a behaviour or action by explaining it as being less harmful or hurtful than it really is.

Question 19

Regression

Answer 19

A return to an earlier developmental stage as a way to escape from stress.

Question 20

Repression

Answer 20

The involuntary action of blocking painful memories from the conscious mind.

Question 21

Submissiveness

Answer 21

A show of obedience, meekness, and compliance

Question 22

Suppression

Answer 22

A conscious refusal to acknowledge a painful or upsetting situation.

Question 23

Which factors can influence communication?

Answer 23

Perceptions
Experience and confidence
Physical and mental health
Mood and emotions
Values
Beliefs and cultural influences
Gender
Age
Electronic communication and social media

Question 24

Perceptions

Answer 24

How a person views events and understands messages

Question 25

To effectively communicate with words, you need to:

Answer 25

``` Choose your words carefully Be aware that emotions can effect your communications Use simple, everyday language Speak clearly, slowly, and distinctly Use visual clues Control the volume/tone of your voice Be brief and concise Present information in a logical manner Ask one question at a time Determine understanding Do not pretend to understand ```

Question 26

Body language

Answer 26

``` Posture Appearance Facial expressions Body movements Eye contact Gestures ```

Question 27

Non Verbal Communication

Answer 27

Body language Touch Silence

Question 28

Functions of interpersonal communication

Answer 28

Gain info, build understanding, establishes identities

Question 29

Functions of interpersonal communication

Answer 29

Gain info, build understanding, establishes identities

Question 30

Which factors affect interpersonal communication?

Answer 30

``` Perceptions Experiences Physical and mental health Emotions Values Beliefs/cultural influences Gender Age ```

Question 31

Describe the communication process

Answer 31

sender-receiver-message-feedback

Question 32

What are the characteristics of effective communication?

Answer 32

Open, supportive, positive, understanding

Question 33

Describe the 3 types of aphasia

Answer 33

1. Expressive aphasia-inability to understand 2. Receptive aphasia-inability to speak 3. Global aphasia- inability to speak or understand