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HCap 125 Flashcards

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1
Q

What does effective communications have in common?

A

Each person feels valued, respected and worthwhile

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2
Q

What is communication?

A

The act of transferring information from one place to another

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3
Q

Why do we communicate?

A

To survive/ to fulfill necessities

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4
Q

What is the transaction communication model?

A

Message

Sender. Receiver

                                                                    Feedback
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5
Q

What are the 5 qualities of caring?

A

-openness
-empathy
-positiveness
-supportiveness
-equality

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6
Q

What are the four zones of space?

A

Intimate
Personal
Social
Public

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7
Q

What are some barriers that prevent effective communication?

A

-talking too fast
-jargon
-daydreaming
-outside barriers
-clothing
-generalization

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8
Q

What are the elements of effective communication?

A

-respect
-warmth
-empathy
-common courtesies

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9
Q

Why don’t we always communicate effectively?

A

Perception
Self concept
The roles we play
Motivation
Listening vs hearing

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10
Q

What are some bridges that encourage communication?

A

-listen carefully
-observe
-maintain silence
-touch
-respond appropriately

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11
Q

What are two type of communication?

A

-social conversation- the one that we do out of habit.
-supportive conversation- feelings can be discussed

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12
Q

What is perception?

A

An interpretation of an impression based on one’s understanding of something

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13
Q

What are the factors that influence what we select?

A

-environmental factors (intensity, repetition)

-physiological (sensory,physical health)
-psychological(motivation,training)

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14
Q

What is selection?

A

What we are paying attention to

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15
Q

What are the 3 parts of perception check?

A

Behaviour
Interpretation
Request for feedback

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16
Q

Why do we use perception check?

A

To be able to communicate more clearly and effectively

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17
Q

What is interpretation?

A

-attaching meaning to what is attending to selected and organized

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18
Q

What are the three type of perception we discussed?

A

-interpersonal
-passive
-active

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19
Q

How do we organize?

A

Imposing strict ion on our observations

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20
Q

What are the 3 “steps” to perception check?

A

-selection
-organization
-interpretation

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21
Q

What is organization?

A

-imposing structure on our observation

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22
Q

What is self esteem?

A

How you feel about the things you know about yourself, and how you evaluate who you are

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23
Q

What is self concept?

A
  • the information side of things you know the facts about what you are like
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24
Q

What is attitude?

Study These Flashcards
A

Lean predisposition to respond to a person, objects or idea in a favourable/unfavourable way

25
What are the three aspect of self esteem?
The private me- inner self The ideal me- who we think we should be The public me- the way we present ourselves to other
26
What is motivation?
-driven by need
27
What is openness?
-appropriate sharing of self
28
Why. Do we need to take risk?
-to learn and grow?
29
What are the qualities of healthy families posses?
-intimacy -Honesty -true caring
30
List three function of reminiscing
-produces feelings and emotions -problem solve -maintain self worth
31
Percentage of communication
35=verbal 65=nonverbal
32
Importances of nonverbal communications
-we spend a great deal of timer communicating nonverbally -provides us with a great amount of information -it is more trustworthy than verbal -bolsters verbal communication
33
Types of nonverbal communication
Body orientation Posture Facial expression Vocal factors Clothing Distance Touch
34
What is conflict?
It is a serious disagreement or argument
35
What are the characteristics of conflict?
Both parties are aware of the conflict Both parties see their goals as incompatible I believe that resources are scares Both parties in conflict need each other 
36
What are constructive approaches?
Problem oriented rather than providing other to be wrong Using paraphrasing to understand others point of view
37
 what are examples of destructive approaches
 more concerned with depending on self than dealing with the problem Failure to listen carefully to one another
38
What are desired outcomes when it comes to conflict
Win lose-what person gets what they want Lose -loose-nobody wins Win win -both parties win
39
What are the win-win problem solving steps
1 identify the problem 2 approach the other person to discuss it 3 make sure the other person understands it 4 try to understand the other’s point of view 5 think of a number of solutions 6 Evaluate the solutions.
40
What are 3 types of conflicts
1 pseudo conflict- lack of understanding/ misunderstanding of each other 2 simple conflict- differing ideas, perception 3 ego conflict- personal differences/ feel personality attacked/personalities clashed
41
What are 10 Commandments of good listening?
1 stop talking-you cannot listen if you were talking 2 put the talker at ease- help him or her feel free to talk 3 show him or her that you wanna listen- look and act interested? 4 remove distractions- don’t doodle tap, or shuffle papers 5 empathize with her or him- try to put yourself in their place so that you can see the persons point of view 6 be patient-allow plenty of time 7 hold your temper-and angry man gets the wrong meeting from words 8 go easy on the argument and criticism-this puts the person on the defensive 9 ask questions- this encourages the person and shows you are listening 10 stop talking-this is the first and the last because all other commandments depend on it
42
Define open minded
-allows for numerous responses from the person -Encourage exploration of their thoughts and feelings limits
43
Define close minded
-Allows for limited responses only -These taken control from the person, implying you have an answer -Does not show respect or interest for the other person
44
Touch
A touch can often say as much as a lot of words
45
 what are two types of touch
1 task oriented 2 expressive, physical touch
46
What are the four touch zones?
1 intimate-perennial area 2 vulnerable-face, body, neck 3 consent required-mouth, wrist, feet 4 least sensitive or embarrassing to have a touch-hands, arms, shoulders back
47
What are the three steps on how to approach people with dementia?
1 visual-have a friendly look on your gesture with your hand indicating hi Verbal- initiate the greetings and introduce yourself Physical -take their hand and maintain hand, and under hand
48
Why don’t we listen?
-Gossiping -Judging -Complaining -Excuses -Negativity
49
What is preoccupation?-
-Personal concerns take priority
50
What is active listening?
-Listening to the total message and not making judgements
51
What are the steps to active listening?
Listening with an attentive, receptive body in mind Replying in a manner that indicates that you have understood what the speaker intended
52
Define paraphrasing
-translating into your own words -Modify what he said -Explain what you understand in your own words
53
What are the appropriate times to paraphrase
-before you argue or criticize -When a person is having a hard time expressing themselves -When a person has strong feelings about something -When someone is speaking and
54
What are the inappropriate times to paraphrase
-You’re not open up to be accepting -If you do not trust the person to find their own solution -If you feel pressured or hassled
55
How to listen with empathy
-use attending skills -Watch for nonverbal communication cues -Listen closely to what is being said -Try to grab the content and feeling of a message -Reply by describing the conflict and the feelings you have received from the person -Keep listening
56
Want to listen with empathy
-you want to build trust and caring in relationships -Do you want to help other person to understand themselves?, Feelings, and attitude. -You find it difficult to understand another person’s Meaning -Your ideas and the idea of the other person are different -Do you want the other person to know that you respect and care for him or her as a worthwhile human being
57
Why empathetic listening works
-The other person said the pace -Because empathetic listening is non-judgmental, the other person is completely free to be natural -The other person gets more understanding -It keeps you out of trouble
58
Define feeling stoppers
A message sent in response to another person,s communication, which tend to block or stop the further expression of that person’s need to share his or her experiences
59
What are the types of feeling stoppers?
-stereotyping -Reassuring -Moralizing -Blaming -Criticizing -Shaming -Advising

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