Health System Administration & Management (exam 2)

Question 1

goals of health system (3)

Answer 1

health status improvement
responsiveness
fair financing

Question 2

health status improvement

Answer 2

improvement of health status of the population

Question 3

responsiveness

Answer 3

system meets the expectations of the health care consumers/patients

Question 4

fair financing

Answer 4

health-related costs distributed according to the household’s ability to pay

Question 5

functions of health care system (4)

Answer 5

stewardship
resource generation
financing
service provision

Question 6

stewardship

Answer 6

ownership, management/administration

Question 7

resource generation

Answer 7

health manpower development, equipment/health care consumables

Question 8

financing

Answer 8

revenue generation, payment of providers/facilities

Question 9

service provision

Answer 9

organization/distribution of providers & facilities/health programs

Question 10

administration (definition)

Answer 10

-at the very top level of an organization
-makes major policies
-decides on the overall direction of organization

Question 11

management (definiton)

Answer 11

-middle level of the organization
-makes decisions within the policy framework set by the administration
-implements and executes the policies

Question 12

administration functions (4)

Answer 12

determinative or decisive functions

• policy-making body
  -decision making influenced by external factors (ex.: government policies, religious factors)
  -handles business side of the organization (ex.: finance)
• planning & organizing –> main functions

Question 13

management functions (4)

Answer 13

executive or implementation functions

-implement the policies set by administration
-decision making influenced by organization’s values, opinions, vision & mission
-handles more technical aspects (ex.: health care service provision)
-directing/leading & controlling ones
–> main functions

Question 14

finite resources

Answer 14

available resources not limited

Question 15

system is evaluated by its (3)

Answer 15

• attachment
• performance
• quality of care it provides

Question 16

attachment

Answer 16

effectiveness in achieving results/goals

Question 17

performance

Answer 17

effectiveness & efficiency of its operations

Question 18

quality of care it provides

Answer 18

structure, process, & outcomes which include patient satisfaction

Question 19

importance of administration & management

Answer 19

• system evaluation
• system meets accreditation standards
• 4 functions of health care systems are managed for goal achievement and outcomes improvement

Question 20

does health care system have many different categories of stakeholders?

Answer 20

yes
each stakeholder category has different expectations of the system

Question 21

does every health care system have finite resources?

Answer 21

yes

Question 22

Resources in the health system

Answer 22

Includes health manpower, facilities, equipment, programs, funds, and more

Question 23

Management definition

Answer 23

The effective and efficient use of available resources to achieve organizational goals and objectives

Question 24

functions of management (diagram)

Answer 24

-organizing
-controlling
-planning
-staffing (can come under organizing)
-directing (another name: leading)

Question 25

cyclical nature of management

Answer 25

controlling --> planning --> organizing --> directing --> controlling --> etc. CIRCLE

Question 26

planning

Answer 26

setting goals/objectives deciding on tasks allocating resources to achieve organizational goals and objectives

Question 27

organizing

Answer 27

Assigning tasks grouping tasks into departments allocating resources to departments addressing the what, where, when, how, who, and why achieve organizational goals and objectives

Question 28

staffing

Answer 28

Ensuring departments have the requisite human resources in terms of numbers, distribution, and technical competence (qualifications and specialization) achieve organizational goals and objectives

Question 29

directing/leading

Answer 29

Influencing the organization’s human resource through motivation, rewards , coaching etc. the achievement of organizational goals & objectives

Question 30

controlling

Answer 30

setting standards, performance indicators monitoring & comparing actual performance against set standards taking corrective actions keep the organization on course towards achieving its goals & objectives

Question 31

health care system

Answer 31

Consists of a network of hospitals & Clinics

Question 32

hospitals

Answer 32

clinics may be affiliated with specific hospitals in the network for oversight, etc.

Question 33

hospital department

Answer 33

we can have various services, programs etc. according to the nature of the health care system

Question 34

slide 16

Answer 34

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