hearing and listening Flashcards
1
Q
an unconscious process; act of perceiving sound using the ear
A
Hearing
2
Q
conscious process that requires concentration so that one can process the meaning of the words and sentences
A
Listening
3
Q
Why is hearing not enough? Why do we need to listen?
A
•We listen to gather information
•We listen to understand others
•We listen to be entertained
•We listen to learn
4
Q
5 tips on how you can improve your listening skills and become an active listener
A
• Pay attention
• Assure the other party that you are listening
• Provide feedback
• Defer judgement
• Respond appropriately
