help me Flashcards

(61 cards)

1
Q

Quality Insurance

A

Includes processes to make sure a product is where it is required or meets desired level for service

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2
Q

Marketing research brief

A

basically reasearching the market trends

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3
Q

Channel manegment

A

hwo managinzg a nd how it manges o get its oproducts to customers

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4
Q

Marketing plan

A

A formal doc saying what the actions the company will take for a certain amount of time

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5
Q

buzz marketing

A

marketing to a lot of people at once

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6
Q

correlations

A

how subjects/objects relate to each other

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7
Q

exploretory research

A

Studying a problem you dont know much of yet

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8
Q

product bundling

A

combining 2 products together for a lower cost

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9
Q

error

A

lack of knowledge/mistake made

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10
Q

consumer protection

A

federal laws and state laws that sorround consumer sales

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11
Q

special events

A

a public activity used in marketing to promote a certain product

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12
Q

questionarre

A

a series of quistion asking a customer how their experiance was used in marketing research

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13
Q

saftey procedures

A

a step a buissness take in maintaining workers and consumers saftey for handling acciedents/injurys

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14
Q

finaicncial anylysis

A

evaluating a buissness fianicnial statements to determine the profibility

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15
Q

buissness image

A

perception of buissness from public

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16
Q

Amenity

A

Hotel products and servicesapealling to guets

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17
Q

emotional intellagance

A

being able to tell a person feelings

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18
Q

Cash controls

A

rules and procedures you take to make sure money run smoothley in your store

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19
Q

external buissness corresspondonce

A

communications and promotional efferts aimed for outside a orginization

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20
Q

hospitality

A

buissness that serve people when they are away from home

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21
Q

primary information

A

data gathered for the first time in the buissness like surveys

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22
Q

sales promotion

A

a way to sell goods but NOT advertising or someone personally selling them

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23
Q

pay per click ads

A

the website pays the company everytime their ad is clicked

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24
Q

grades

A

describing the quality of a product

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25
product life cycle
the stages a product will go throgh in its life growth maturity and decline
26
banner ads
run across top bottom or sides in website like a bannner
27
product extentions
when a recognized brand interduces new producst like apple did with iphone
28
casual research
researching how one thing(variable) affects another
29
terms
the conditiions of a sale
30
internal buissness correspondence
communicaitonal or promotional effort aimed with the orginization
31
post sales expericance
expericnes with company AFTER they purchedsed reveiws surveys or other promotional activities
32
eocnomics
how wealth is created and distributed within communities
33
Market planning
results in a srategy and enhances sales withing the company
34
wrrenties
a promise made tot he customer they will replace the product id damged in a certain amount of time
35
cash controls
procedures established by abuissness how will cash flow in and out of a company regarding credit collection and cash allocation
36
promotion
choices made abt adevrtising personal selling to inform and persuede certain customers
37
Prduct marketing
marketing of a physical/tangible product identifying the target market includes deveoping the product prce and advertising methofd
38
secndary info
info that is already collected by buissness past info
39
word of mouth strategy
utilizing a customers good review to other people by moth and more buissness as a result(auntie tells everyone abt roti maker)
40
servcie marketing
marketing of an intangible product
41
product positioning
how companies make their products special compared to other competiters
42
visual merchendaising
ythe asthetic of a store that will make the customer (ALtard state and arie)
43
Information manegment
collecting data and info that can be used for the well being of the buissness
44
market identification
the most profitible areas and markets to provide a good or service
45
product dvelopment
improving a product developing it
46
branding
a unique perception ab a buissness a logo
47
press kit
a package of promotinal materirals sent to the media to inform them abt the product
48
product placement
a brand being placed in a media outlet
49
regulations
rules and precedures a buissness has
50
data collection instrument
to gather info surveys and stuff
51
diares
record info and dat ina journal ore idary
52
mobil marketing
ads and rpmotial messages desinged for techphone and othe handelf devices
53
invoice
literall a recipet
54
vendor
indivusal or orgiization wirh products for sale
55
advergaming
advertsiing a producyt. being promoted in a video game
56
trade show
where buissnesss win similar insutrys and ismilar products prresent them (snake discoverey snake reptile shows)
57
tourism
people vistiting area for elsiure and fun
58
chabnnels of distribution
producer to final consumer
59
descriptive statistics
liertarry sats
60
proffessional development
speacilized rtraining certifictions
61