Here to help: customer service Flashcards
(28 cards)
get a quick reply to any question
get a prompt reply to any query
take things seriously
responsive to
willing to understand
accomodating
called with an answer
got back to me within minutes
100% perfect
impeccable service
willing and happy to do things for someone
obliging
failing through insufficient skill
incompetent
lacking a personal element or human warmth
I find some big shops so impersonal
poor quality (of service, goods, work)
shoddy
below the standard expected (of housing, accommodation, work, goods)
substandard
not supportive, unwilling to work together
uncooperative
number which are waiting to be dealt with
backlog of orders
feeling that your request is important or urgent
sense of urgency
telephone number where you can get help if you have problems
helpline
ask to wait
put on hold
having a written promise by a company to repair or replace a
faulty product
under guarantee, warranty
in a real shop
do you buy clothes online or do you prefer to buy them in-store
web address where no outside person can read your details
offer a secure site
enter all the details necessary to open an account
set up an account
set of rules to make sure your account is private
privacy policy
business exchanges which protect, e.g., your credit card from use by someone else
secure transaction
whether they can supply something, e.g. a room for when you want it
availability
main or first page of a website
homepage
list of goods and services offered before buying
bookshop
