Here to help: customer service

Question 1

prompt

Answer 1

quick, without delay

This company always make sure you get a prompt reply to any query.

Question 2

query

Answer 2

question or enquiry

This company always make sure you get a prompt reply to any query.

Question 3

responsive to

Answer 3

they listen, take things seriously and act

They’re very responsive to complaints.

Question 4

accommodating

Answer 4

willing to understand and help

they were very accommodating.

Question 5

got back to

Answer 5

called (or wrote) with an answer

Got back to me within ten minutes, okay?

Question 5

impeccable

Answer 5

100% perfect

I get impeccable service.

Question 5

obliging

Answer 5

willing and happy to do things for someone

They’re always obliging.

Question 5

incompetent

Answer 5

failing through insufficient skill, knowledge or training

It wasn’t just bad service; they were completely incompetent.

Question 6

impersonal

Answer 6

lacking a personal element or feeling of human warmth

I find some big shops so impersonal.

Question 6

shoddy

Answer 6

poor quality (of service or of goods)

They repaired my car but the work was very shoddy.

Question 6

substandard

Answer 6

below the standard expected (often used about actions)

It was a substandard performance altogether for such a big company.

Question 6

backlog

Answer 6

number which are waiting to be dealt with

There’s a huge backlog of orders and they can’t deliver for three weeks.

Question 6

sense of urgency

Answer 6

feeling that your request is important or urgent

They never seem to have any sense of urgency when you ring them.

Question 6

helpline

Answer 6

telephone number where you can get help if you have problems

They have a helpline, but it’s useless; they always put on hold every time you ring.