HM Chapter 9

Question 1

Hawthorne Effect

Answer 1

involvement of workers in method changes and production planning increases motivation and productivity. (Aware that productivity is caused from method changes, not moral of employee

Question 2

Define Job Evaluation

Answer 2

Procedure which an organization ranks its jobs in order of their worth/importance

Question 3

Job Evaluation 3 Principle

Answer 3

1. determines relative values of jobs
2. concerned with the job, not the person
3. A factor deciding pay level

Question 4

Job Analysis

Answer 4

documenting all information relevant to the specific job

Question 5

Reason for performance appraisal

Answer 5

provide feedback to employees
determine pay increase
indicate skills deficiencies and training
identify poor performers who should be terminated

Question 6

Techniques of performance appraisal

Answer 6

Checklist, Graph, ranking, essay

Question 7

American disability Act (ADA)

Answer 7

1990, outlaw discrimination against a qualified individual with a disability

Question 8

ADA important for workplace with ___ employees

Answer 8

15 or more

Question 9

Follow up method

Answer 9

Ensuring installation was correct to achieve proper work practice and desired productivity levels.