Hot keys Flashcards
(30 cards)
1
Q
F5
A
Connects calls to EA
2
Q
F12
A
Ends calls that has not gone to any services
3
Q
F2 + L
A
Ends calls that have not gone to any services
4
Q
ALT + Q
A
Call play back
5
Q
ALT + D
A
Split line
6
Q
F2 + C
A
Clear number
7
Q
F2 + D
A
Location diiffers
8
Q
F3
A
Monitor or Mute
9
Q
ALT + G
A
Release customer call
10
Q
F2
A
Menu
11
Q
F2 + E + S
A
Silent call script
12
Q
F1
A
Back / Cancel
13
Q
F2 + E + C
A
Cleared without speech
14
Q
F2 + E + E
A
MetAuto
15
Q
F2 + E + G
A
Gas
16
Q
F2 + E + T
A
Test Calls
17
Q
F2 + E + 1
A
Noisy calls
18
Q
F2 + E + 11
A
Faulty line
19
Q
F2 + E + 111
A
Silent faulty
20
Q
F2 + I
A
Repeat calls
21
Q
F2 + E + N
A
Non EA help
22
Q
F2 + E + M
A
Misdial
23
Q
AC
A
Advice to clear by EA
24
Q
NSD
A
No sound detected
25
NRE
No reply detected
26
NRM
No reply to MetAuto
27
MULT
Multi EA request
28
CPB
Call play back
29
TEXT
Relay UK call
30
55CONN
55 Detected
