Hot Topics

Question 1

S3 Service Event

Answer 1

• point to message we published w/details
• S3 team was debugging an issue, authorized team member executed command incorrectly
• Disruption for about 4 hours, recovery began 3 hours in

Question 2

Moving off AWS

Answer 2

• vast majority of startups start with & stay with AWS
• Netflix, Airbnb, Pinterest and many others
• such a strong value proposition that there is no customer segment or size that doesn’t get benefit from staying & growing on AWS

Question 3

Competition

Answer 3

• ex. Heroku/Elastic Beanstalk, Hadoop & Cloudera/EMR
• in every area, huge opp for multiple companies to be successful
• all comes down to customer choice
• market segments are extremely large, not winner take all
• keep on adding value for customers
• Simply because we launch an offering in an area where other companies or partners have an offering doesn’t mean that those other companies or partners don’t continue to prosper.

Question 4

Speed of Innovation

Answer 4

• customers love our pace of innovation, one of the key reasons they choose AWS over others
• training and support offerings to keep customers up to speed
• events

Question 5

Lock-In

Answer 5

• understandable question
• we build on open standards like SQL
• migration tools work in both directions
• we earn our customers’ business constantly
• very few companies have chosen to leave because of our performance, security, breadth & depth of services, pace of innovation, customer focused approach