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A+ > How do you troubleshoot a computer that is not booting up? > Flashcards

How do you troubleshoot a computer that is not booting up? Flashcards

1
Q

How do you troubleshoot a computer that is not booting up?

A

Try a different power source. …
Check your monitor connection. …
Disconnect your devices. …
Listen for beeps. …
Start your PC in safe mode. …
Restore your computer to previous settings. …
Check for unresponsive apps.
Unplug USB devices.

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2
Q

What steps would you take to diagnose a network connectivity issue on
a user’s computer?

A

Check the hardware. …
Use ipconfig. …
Use ping and tracert. …
Perform a DNS check. …
Contact the ISP. …
Check on virus and malware protection. …
Review database logs. …
Collect information.

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3
Q

Explain the process of adding a new printer to a Windows-based
computer.

A

Open the Windows Start menu. …
Then click to Settings. …
Then click on Devices.
Next, select Printers & Scanners. …
Then click Add a Printer. …
Click “The printer that I want isn’t listed.” …

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4
Q

What is Active directory?

A

Active Directory (AD) is a Microsoft directory service and database that connects users to network resources. It’s used for identity and access management, user authentication, and authorization.

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5
Q

How do you reset a user’s password in Active Directory?

A

Log in to a computer that’s connected to the domain
Open the Active Directory Users and Computers console
Find the user account you want to reset
Right-click the user account in the right pane
Select Reset Password
Type the new password and confirm it

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6
Q

What are Group Policies?

A

Examples of group policies include configuring operating system security, adding firewall rules, or managing applications like Microsoft Office or a browser.

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7
Q

How do you check for malware and viruses on a computer, and what
tools would you use?

A

Click on Start.
Click on Settings.
Click on Update & Security.
Click on Windows Security.
Click on Virus & Threat Protection.
Under Current Threats, select Quick Scan/Threat History.
Hit Scan Now.

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8
Q

A user is unable to access a shared network drive. How would you
troubleshoot and resolve this issue?

A

Check Your Internet Connection. …
Ask the Owner to Change the Permissions. …
Restart the Networking Services. …
Turn on Network Discovery in Windows Settings. …
Check the Windows Firewall Settings. …
Reset the Network Settings.

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9
Q

What are the steps to configure an email account on Microsoft Outlook
or other email clients?

A

Open Outlook and select File > Add Account. On the next screen, enter your email address, select Advanced options, then check the box for Let me set up my account manually and select Connect. Select your account type. Most of the time when you need to use this option, you’ll select IMAP.

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10
Q

Explain the process of joining a computer to a domain in Windows.

A

Navigate to System and Security, and then click System. Under Computer name, domain, and workgroup settings, click Change settings. Under the Computer Name tab, click Change. Under Member of, click Domain, type the name of the domain that you wish this computer to join, and then click OK.

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11
Q

pop3 vs imap

A

POP3 downloads emails from a server to a single computer, making those emails only accessible on that specific computer. IMAP stores emails on a server and then syncs them across multiple devices. IMAP is more advanced than POP3 and allows you to access your email from anywhere, and on any device.

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12
Q

Explain the purpose of DHCP (Dynamic Host Configuration Protocol) in a
network and how it works.

A

Dynamic Host Configuration Protocol (DHCP) is a network protocol used to automate the process of configuring devices on IP networks, thus allowing them to use network services such as DNS, NTP, and any communication protocol based on UDP or TCP.

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13
Q

What are the primary differences between IPv4 and IPv6?

A

The main difference between IPv4 and IPv6 is the address size of IP addresses. The IPv4 is a 32-bit address, whereas IPv6 is a 128-bit hexadecimal address.

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14
Q

How do you perform a system restore on a Windows computer?

A

Search Control Panel for Recovery, and select Recovery > Open System Restore > Next. Choose the restore point related to the problematic app, driver, or update, and then select Next > Finish.

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15
Q

A user’s computer is experiencing constant application crashes. How
would you approach this problem?

A

Fix 1: Check the Connections & Cables. …
Fix 2: Check Hardware. …
Fix 3: Avoid Unexpected Power Failures. …
Fix 4: Update Windows and Device Drivers.
Fix 5: Corrupt or Missing Registry Keys or System Files. …
Fix 6: Check Compatibility and Minimum System Requirements.

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16
Q

Explain the process of taking a backup of a user’s data and settings
before performing a system upgrade.

A

The simplest method is to manually back up your files and settings to removable media or a network location. You can specify the files and settings that you want to back up and how often you want to perform a backup.

17
Q

sccm

A

With SCCM you can manage Windows devices and remotely update software.

18
Q

Can you please explain about PXE Boot?

A

a client-server interface that enables the computers in a network to be booted from the server

19
Q

what is an OU

A

a representation of an organization with resources that are separate from other similar organizations. OUs are used to control access to resources and ensure data segregation

20
Q

Pros and Cons of imaging software ?

A

creates duplicate files and resizes partitions, whereas it offers minimal error recovery, which can harm the files or backup

21
Q

How to Setup printer or any printer trouble shooting?

A

Unplug and restart your printer. …
Check cables or wireless connection. …
Uninstall and reinstall your printer. …
Install the latest driver for your printer. …
Clear and reset the print spooler. …
Change a printer’s status to “online” …
Unplug and restart your printer.

22
Q

Explain about Autopilot Process ?

A

a collection of technologies used to set up and pre-configure new devices, getting them ready for productive use. automate the set up and pre-configuration of new Windows devices, getting them ready for productive use without the need for the device on-premises or touched by IT.

23
Q

Difference between Work Group and Domain ?

A

In a workgroup:

All computers are peers; no computer has control over another computer.
Each computer has a set of user accounts. To use any computer in the workgroup, you must have an account on that computer.
There are typically no more than ten to twenty computers.
All computers must be on the same local network or subnet.

In a domain:

One or more computers are servers. Network administrators use servers to control the security and permissions for all computers on the domain. This makes it easy to make changes because the changes are automatically made to all computers.
If you have a user account on the domain, you can log on to any computer on the domain without needing an account on that computer.
There can be hundreds or thousands of computers.
The computers can be on different local networks.

24
Q

Explain about Reformatting a Jump Drive ?

A

Formatting a jump drive prepares a partition on the drive for use by an operating system. This process involves deleting all data and setting up a file system.

25
Q

What Bit locker Encryption ?

A

to protect sensitive data stored on a computer or server from unauthorized access.

26
Q

BSOD

A

a full system failure at the Windows kernel level due to an issue with Windows drivers and/or hardware.

27
Q

What is NTLDR Error ?

A

your computer is trying to boot from a hard drive or flash drive that isn’t properly configured to be booted from

28
Q

What is Boot.ini

A

Text file that stores boot options for the computer with bios firmware

29
Q

.exe vs .msi ?

A

.exe files are executable files, while .msi files are Microsoft Installer files. .exe files can be used for a variety of purposes, including:
Installers
Standalone programs
Code
Program’s main executable
.msi files are used exclusively for installing data using the Windows Installer.

30
Q

How many hard disk partitions can be made ?

A

up to four primary partitions or three primary partitions and one extended partition

31
Q

?

A

Driver issue/ hardware conflict

32
Q

3A in networking?

A

authentication, authorization, and accounting

33
Q

What is Default Gateway ?

A

a piece of hardware that connects a user’s home network to the internet

34
Q

How to manage printers

A

The fastest way to open the console is to launch Run by pressing Windows key + R, then type printmanagement.msc and hit Enter. Next, right-click on the printer you want to manage and choose Properties…

A+ (4 decks)

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