HPM 10.4

Question 1

What category of citizens’ complaint alleges physical contact, excessive force, and/or criminal, racial, sexual, or immoral conduct?

Answer 1

Category 1

2/1

Question 2

What category of citizens’ complaint alleges verbal misconduct, nonverbal misconduct (not involving actual physical contact), and/or complaints regarding matters not related to an employee’s conduct?

Answer 2

Category 2

2/ 1

Question 3

How many possible findings does the Department have, and what are they?

Answer 3

5 / Sustained, Unintentional Error, Undetermined, Departmental, Exonerated.
2 / 2

Question 4

if a complainant rescinds a complaint after having initiated the complaint process, this (does/does not) relieve the commander from the responsibility of determining the validity of the complaint?

Answer 4

Does not

3 / 3 (h)(2)

Question 5

What CHP form is used as the face page of the complaint investigation package?

Answer 5

CHP 240

3 / 2(a)

Question 6

What form advises potential complainants of the Penal Code criminal penalties for filing a false complaint against a peace officer?

Answer 6

CHP 240B

3 / 2 (c)

Question 7

What CHP form is used as the primary instrument for filing citizens’ complaints against non-uniformed employees?

Answer 7

CHP 240D

3 / 2(d)

Question 8

All complainants (May/Should/Shall) be acknowledge by correspondence within ___ business days.

Answer 8

Shall / 5
As an exception, interim correspondence is not required if the complainant originally contacted the Department in person and the requisite information normally contained in an interim letter was provided at that time.
3 /3 (e)

Question 9

A complainant is requested to return a CHP 240B or 240D within ___ business days?

Answer 9

10

Question 10

For Off-duty conduct complaints, the fact that the allegedly aggrieved party is simply aware of the employee’s position without any action by the employee is enough to provide a nexus to the department?
(True/False)

Answer 10

False

3 / 3 (h)(3)

Question 11

The citizens’ complaint process ____be used to document internal complaints or grievances?

Answer 11

Shall not

Question 12

The online citizens’ complaint process specifically excludes complaints against peace officers and complaints received in this matter will not be investigated.
(True / False)

Answer 12

False - the online process does exclude peace officers, but in the interest of public service the department will accept and investigate them.

Question 13

Who has the primary responsibility for the citizens’ complaint program?

Answer 13

Commanders

Question 14

At the conclusion of an investigation, Closing correspondence (May/Should/Shall) be sent within _________ days.

Answer 14

Shall / 30 Calendar

Question 15

What admonition shall be included in all Memorandums of Findings or Direction which are counseling or remedial in nature?

Answer 15

Bazemore

Question 16

Any employee covered by POBR has the right to submit a written response within ____ days to any adverse comment being added to his/her personnel file.

Answer 16

30

Question 17

Who retains the original investigation?

Answer 17

The investigating command

Question 18

an employee _____ be provided a copy of the investigation upon request.

Answer 18

may

Question 19

What is the retention period for Category 1, Category 2 and Other investigations?

Answer 19

5 Years

Question 20

In third party complaints, the investigator has no duty to contact the potentially aggrieved person. (True/False)

Answer 20

False

Question 21

Complaints which may contain Category 1 or 2 allegations, but which also meet the definition of one of the following types of complaints.

• Departmental Complaint
• Citation validity complaint
• Rescinded complaint
• Frivolous complaint

Answer 21

“Other” Complaint

2 / 1 (d)

Question 22

Form used to initially document receipt of a citizens’ complaint, and as a management tool to track the investigation status.

Answer 22

CHP 240A

3/2 (b)

Question 23

What information is contained in a complaint control number?

Answer 23

Command, year, sequential number
ie: 70119001
701 (area) 19 (year) 001 (sequential number)

Question 24

The employee’s complaint history (Shall Not, May, Should, Shall) be examined in order to determine the existence of previous complaints which would be relevant to the current investigation.

Answer 24

Shall

3 / 6 (a)