HPM 10.5: EMPLOYEE ASSISTANCE Flashcards
(29 cards)
The purpose of the Employee Assistance Program (EAP) is to provide ______________
confidential, professional assistance to any employee with behavioral or personal problems which may impair their job performance, attendance, and/or conduct
EAP services are available to all employees and their (3):
lawful spouses, unmarried dependent children, and registered domestic partners
No information on identity, diagnosis, or treatment will be disclosed to the Department, or to anyone else, unless the individual accessing EAP services
authorizes such a release in writing. Exceptions are when Magellan Healthcare is
required by law to release information under the following circumstances (4):
(1) When records are lawfully subpoenaed.
(2) When an individual expresses a desire to harm themself or another person.
(3) If child or elder abuse is suspected.
(4) If the individual confesses to a crime.
Bargaining units 5 and 7 employees and all exempt,
managerial, supervisory, and confidential employees of the CHP get __ sessions per fiscal year?
7
All other bargaining units are eligible for ___ per fiscal year?
3
What general types of problems (8) are covered?
coping with marital and family issues, alcohol and drug use, finances, stress and emotional concerns, and unusual work issues
Commanders and supervisors may contact Magellan to receive advice on how to handle or approach a troubled employee. true/false
true
A ____ is any actual or perceived event which has the potential to overwhelm a person’s physical, mental, or emotional coping strategies
critical incident
The
PSP volunteers must have been involved in at least ___ critical incident professionally and/or personally and experienced some of the issues and feelings
associated with such an event.
one
PSP volunteers
shall/shall not divulge information obtained from an employee who acknowledges participation in misconduct which constitutes criminal activity to the employee’s commander and in any subsequent departmental administrative investigations
shall
Confidentiality can/cannot be maintained should a PSP volunteer be subpoenaed to testify in court concerning information shared by an employee
cannot
A commander may request the services of a PSP volunteer under the
following 2 circumstances:
(1) When an employee has been involved in a critical incident and the commander feels peer support would be appropriate.
(2) When the commander deems a PSP volunteer may benefit the employee
If an employee declines support, the commander shall/shall not respect the employee’s
decision.
shall
Employees may contact PSP volunteers directly for support in dealing with reactions to critical incidents. true/false
true, Departmental or supervisory approval or notification is not required.
If an employee requests assistance prior to becoming the subject of an adverse action for misconduct
involving alcohol or prescription drug abuse, the request shall be treated in a confidential manner. true/false
true
Use of accumulated sick leave credits may be authorized for any employee receiving substance abuse treatment provided under the supervision of a licensed health care specialist. true/false
true
Does the protection of confidentiality (ESAP) within the Department apply to employee misconduct which constitutes criminal activity?
no, shall not apply
An ESAP volunteer shall notify their commander and receive approval prior to accepting and responding to a request for peer assistance, whether on or off duty. true/false
true
Any ESAP activities which are not approved by an employee’s commander are strictly voluntary and are to be conducted on the ESAP volunteer’s own time. true/false
true
Can off-duty ESAP volunteers claim CTO, when approved by their commander?
Yes, up to 4 hours
The Critical Incident Response Team (CIRT) was developed to provide assistance to the assigned command of any California Highway Patrol employee
who is (2):
(1) killed or (2) seriously injured in the line-of-duty
With the approval of the Office of _____
commander, the CIRT will provide assistance, if requested, to a command in the event of an employee death or serious injury other than in the line-of-duty
Employee Safety and Assistance (OESA)
The goal of the Wellness Program is to improve the overall awareness of ___ and ___ for all employees
mental health and physical fitness
The mandatory portion of the Wellness Program requires ___ and ___ to support the concepts of wellness, mental health, and physical fitness and to disseminate wellness information to all employees
commanders and coordinators
