HR

Question 1

Identify a job vacancy

Answer 1

• is there a job
• has someone left

Question 2

job analysis

Answer 2

looks at all aspects of the job

Question 3

job description

Answer 3

what is involved in the job, the role

Question 4

job specification

Answer 4

who/ what skills are needed
qualifications

Question 5

internal

Answer 5

takes place when a job vacancy filled from within existing workeforce

Question 6

external

Answer 6

filling a job vacancy from any suitable person not already employed by the business

Question 7

what is on a job advert

Answer 7

• job title
• location of job
• hours
• pay rates
• how to apply

Question 8

how to apply

Answer 8

applications:
-CV
- form
- letter application
- pen portrait

Question 9

shortlist

Answer 9

select a few candidates based on application

Question 10

why is internal recruitment good

Answer 10

• because staff can be promoted leading to staff being more motivated
• know the culture
• trustworthy
  -shorter interview process

Question 11

why internal recruitment bad?

Answer 11

• creates a new vacancy
• bad feeling if someone isnt successful

Question 12

why is external recruitment good?

Answer 12

• new ideas
• better ways of doing things
• bigger pool of skills
  -very useful if skills arent in the business

Question 13

why is external recruitment bad?

Answer 13

• dont know the culture
• building relationships takes longer
• time consuming
• very expensive

Question 14

headhunting

Answer 14

the process of sourcing the best possible candidate for the position

Question 15

recruitment agency

Answer 15

a business that i paid to find suitable workers for other companies and organisations

Question 16

job center

Answer 16

a government office where unemployed people can go for advice and information about jobs available

Question 17

work from home

Answer 17

a modern arrangement where employees perform job responsibilities remotleu

Question 18

interview

Answer 18

a structured conversation where one person asks questions and the other provides answers

Question 19

span of control

Answer 19

the people you control directly below you

Question 20

chain of command

Answer 20

the line of authority within a business along which communication passes

Question 21

superior

Answer 21

someone above you

Question 22

subordinate

Answer 22

someone below you

Question 23

good communication

Answer 23

would lead to high productivity, high quality goodds or services. staff would feel more motivated

Question 24

bad communication

Answer 24

may lead to less quality because staff are unsure of what they should do. might lead to more mistakes

Question 25

ways to improve communication

Answer 25

delayer, but not too much use of technology can improve communication

Question 26

why motivate

Answer 26

-leads to more productivity - less sick days - better quality - better relations

Question 27

financial methods of motivation- bonuses

Answer 27

additional remuneration

Question 28

financial methods of motivation- promotion

Answer 28

they are provided with a higher ranking job making them feel more valued

Question 29

financial methods of motivation- fringe benefits

Answer 29

additional employment perks such as a gym membership

Question 30

non financial methods of motivation- job enlargement

Answer 30

redesigning a employees job so that it contains more tasks of similar level of complexity

Question 31

non financial methods of motivation- job enrichment

Answer 31

designing a job to give interesting and challenging tasks

Question 32

non financial methods of motivation- job rotation

Answer 32

the regular switching of staff between jobs of a similar degree of complexity, stops employeess getting bored

Question 33

advantages of on the job training

Answer 33

- directly linked to business - lower cost

Question 34

disadvantages of on the job training

Answer 34

- might not be expert trainers - pass on bad habits

Question 35

job shadowing

Answer 35

employee will observe another employee working

Question 36

mentoring

Answer 36

where a senior employee in a business gives advice lower down

Question 37

coaching

Answer 37

where a manager may set targets for an employee to reach

Question 38

off the job training advantages

Answer 38

- usually done by an expert - new skills can be taught

Question 39

off the job training disadvantages

Answer 39

- very expensive -not directly linked to job/ business

Question 40

sandwich courses

Answer 40

where an employee is completing a university degree and takes a year or more

Question 41

external training

Answer 41

may be used to deliver a training course on a speific process

Question 42

computer based training

Answer 42

any training completed on a computer either at place of work, may involve using training software

Question 43

why train

Answer 43

- to retain staff - feel valued - increased productivity - quality improves

Question 44

key times to train

Answer 44

- new technology - health and safety - retrain