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SHRM-CP Terms > HR Competencies > Flashcards

HR Competencies Flashcards

(72 cards)

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1
Q

Authentic leadership

A

Leadership style that focuses on challenging and developing members of an organization to attain long-range results through continuous evolution, improvement, or change, based on the leader’s vision and strategy

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2
Q

Accounts payable

A

Money an organization owes its vendors and suppliers

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3
Q

Affinity diagramming

A

Data sorting technique in which a group categorizes and subcategorizes data until relationships are clearly drawn

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4
Q

Accounts receivable

A

Money an organization’s customers owe the organization

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5
Q

Assets

A

Financial, physical, and sometimes intangible properties an organization owns

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6
Q

Bribery

A

Exchange of anything of value to gain greater influence or prerference

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7
Q

Bias

A

Conscious or unconscious beliefs that influence a person’s perceptions or actions, which may cause that person to become partial or prejuduced

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8
Q

Balance sheet

A

Statement of an organization’s financial position at a specific point in time, showing assets, liabilities, and shareholder equity

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9
Q

Business intelligence (BI)

A

Raw date, internal and external to an organization, that is translated into meaningful information for decision makers to use in taking strategic action

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10
Q

Civil law

A

Legal system based on written codes (laws, rules, or regulations)

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11
Q

Confidentiality

A

Treatment of personal information that has been disclosed to another person or organization

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12
Q

Contrast effect

A

Tendency to enhance or diminish the strength or credibility of a statement or person based on one’s impression of a preceding statement or person

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13
Q

Business case

A

Tool or document that defines a specific problem, proposes a solution, and provides justification for the proposal in terms of time, cost efficiency, and probability os success

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14
Q

Cash flow statement

A

Statement of an organization’s ability to meet its current and short-term obligations, showing incoming and outgoing cash and cash reserves in operations, investments, and financing

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15
Q

Common law

A

Legal system in which each case is considered in terms of how it relates to legal decisions that have already been made; evolves through judicial decisions over time

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16
Q

Conflict of interest

A

Situation in which a person or organization may potentially benefit, directly or indirectly, from undue influence, due to involvement in outside activities, relationships, or investments that conflict with or have an impact on the employment relationships or its outcomes

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17
Q

Cultural relativism

A

Concept that argues that ethical behavior is determined by local culture, laws, and business practices

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18
Q

Delphi technique

A

Technique that progressively collects information from a group without physically assembling the contributors

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19
Q

Due diligence

A

Requirement to thoroughly investigate an action before it is taken, through diligent research and evaluation

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20
Q

Emotional intelligence (EI)

A

Ability to be sensitive to and understand one’s own and others’ emotions and impulses

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21
Q

Cultural noise

A

Type of measurement bias in which analyst fails to recognize that individual is responding with answers the analyst wants to hear

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22
Q

Culture

A

Basic beliefs, attitudes, values, behaviors, and customs shared and followed by members of a group, which give rise to the group’s sense of identity

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23
Q

Dilemma reconciliation

A

Process of charting a course through cultural differences

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24
Q

Due process

A

Concept that laws are enforced only through accepted, codified procedures

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25
Ethica universalism
Concept that argues that there are fundamental ethical principles that apply across cultures
26
First-impression error
Type of measurement bias in which investigator makes snap judgements and lets first impression (positive or negative) cloud subsequent evaluation
27
Global mindset
Ability to have an international perspective, inclusive of other cultures' views
28
Halo effect
Type of measurement bias in which analyst allows one strong point that he or she values highly and that works in subject's favor to overshadow all other information
29
Equity
Amount of owners' or shareholders' portion of a business
30
Extraterritoriality
Extension of the power of a country's laws over its citizens outside that country's sovereign national boundaries
31
Focus group
Small group of invited persons who actively participate in a structured discussion, led by a facilitator, for the purpose of eliciting their input on a specific product, process, policy, or program
32
Gross profit margin
Ratio of gross profit to net sales
33
High-context culture
Society or group characterized by complex, usually long-standing networks of relationships; members share a rich history of common experience, so the way they interact and interpret events is often not apparent to outsiders
34
Horn effect
Type of measurement bias in which analyst allows one strong point that he or she values highly and that works against subject to overshadow all other information
35
Income statement
Statement that reports revenues, expenses, and profits for a specified period of time
36
Intercultural wisdom
Capacity to recognize, interpret, and behaviorally adapt to multicultural situations and contexts (cultural intelligence
37
Jurisdiction
Right of a legal body to exert authority over a given geographical territory, subject matter, or persons or institutions
38
Key performance indicators (KPIs)
Quantifiable measures of performance that gauge an organization's progress toward strategic objectives or other agreed-upon performance standards
39
Liabilities
Organization's debts and other financial obligations
40
Low-context culture
Society in which relationships have less history; individuals know each other less well and don't share a common database of experience, so communication must be very explicit
41
Mean
Average score or value
42
Median
Middle number in range of values
43
Mind mapping
Date sorting technique in which group members add related ideas and indicate logical connections eventually grouping similar ideas
44
Mode
Value that occurs most frequently in a set of data
45
Motivation
Factors that initiate, direct, and sustain human behavior over time
46
Negative emphasis
Type of measurement bias that involves weighting a small negative reaction or piece of information more than it should objectively merit
47
Negotiation
Process by which two or more parties work together to reach agreement on a matter
48
Net profit margin
Ratio of net income (gross sales - expenses and taxes) to net sales
49
Networking
Process of developing mutually beneficial contacts through the exchange of information
50
Scenario/what-if analysis
Statistical method used to test the possible effects of altering the details of a strategy to see if the likely outcome can be improved
51
Transparency
Extent to which an organization's agreements, dealings, information, practices, and transactions are open to disclosure and review by relevant persons
52
Organizational culture
The basic beliefs and customs shared by members of an organization that contribute to the organization's sense of identity
53
Stakeholder concept
Concept that proposes that any organization operates within a complex environment in which it affects and is affected by a variety of forces or stakeholders who all share in the value of the organization and its activities
54
Unweighted average
Raw average of date that gives equal weight to all values, with no regard for other factors
55
Regression analysis
Statistical method used to determine whether a relationship exits between variables and the strength of the relationship
56
Strategic management
System of actions that leaders take to drive an organization toward its goals and objectives
57
Value
The benefit created when an organization meets its strategic goals; measure of usefulness, worth, or importance
58
Root-cause analysis
Type of analysis that starts with a result and then works backwards to identify fundamental cause
59
Strategy
Plan of action for accomplishing an organization's overall and long-range goals
60
Variance analysis
Statistical method for identifying the degree of difference between planned and actual performance or outcomes
61
Nominal group technique
Technique in which participants each suggest ideas through a series of rounds and then discuss the items, eliminate redundancies and irrelevancies, and agree on the importance of the remaining items
62
Social intelligence
Ability to create conversations or rapport with others
63
Trend analysis
Statistical method that examines data from different points in time to determine if a variance is an isolated event or if it is part of a longer trend
64
Ratio analysis
Using relationships between data in financial statement to measure the financial health of an organization
65
Stereotyping
Generalized opinions about how people of a given gender, race, religion, age, education level, job type, or national origin look, think, act, feel, or respond
66
Validity
Extent to which a measurement instrument measures what it is intended to measure
67
Reliability
Extent to which a measurement instrument provide consistent results
68
Strategic planning
Process of setting goals and designing a path toward organizational success
69
Value chain
The process by which an organization creates the product or service it offers to the customer
70
Rule of law
Concept that stipulates that no individual is beyond the reach of the law and that authority is exercised only in accordance with written and publicly disclosed laws
71
Transformational leadership
Leadership style that focuses on challenging and developing members of an organization to attain long range results through continuous evolution, improvement, or change, based on the leader's vision and strategy
72
Weighted average
Average of data that adds factors to reflect the importance of different values

SHRM-CP Terms (4 decks)

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