HR Development Flashcards

(34 cards)

1
Q

What is the purpose of the “Design” stage in the ADDIE model?

A
  • Provides the framework, sets objectives
  • Should answer Why? Who? What When? Where? How?
  • Determines constraints
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2
Q

What are some types of training objectives?

A
  • Organizational objectives (have impact on organizational outcomes)
  • Transfer of Training objectives (have impact on trainees’ job behavior)
  • Learning objectives (when do you know that desired learning has occured?)
  • Trainee reaction objectives (desired reactions to training and how/when they will be measured)
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3
Q

What are the key elements of objectives?

A
  • Behavior
  • Conditions
  • Standards (definitions of success, e.g. accuracy, quality and speed)
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4
Q

Why is it important to set objectives?

A
  1. Guides development of training
  2. Focuses attention of trainers & trainees
  3. Enhances transfer of knowledge
  4. Reduces anxiety related to the unknown
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5
Q

Why is it crucial to set design guidelines?

A
  1. they provide the rules for how you will develop and implement your training
  2. If your design is faulty, so will be your training
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6
Q

What does the learning theory describe?

A

describes how students receive, process and retain knowledge during learning

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7
Q

How do Behaviorists look at learning theory?

A

Key is to establish a system of rewards and targets in education, and look at environment of a student

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8
Q

Explain the difference between Behaviorism and Cognitivism!

A

The cognitivism movement was a response to behaviorism.

While behaviorism identifies thinking as a behavior, cognitivism argues that what people think influences their behavior and thus cannot be a behavior itself.

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9
Q

Explain the four different learning styles and their appropriate teaching styles!

A
  • Active-Reflective: A: give time to do, R: give time to think
  • Sensing-Intuitive: S: give specifics, I: give just possibilities
  • Visual-Verbal: Vi: present graphs, models, Ve: reading, talking
  • Sequential-Global: S: give linear perspective, G: give big picture
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10
Q

Explain the difference between topical sequencing of training and spiral sequencing of training

A

Topical:
Topic A Modul 1 –> Topic A Modul 2–> Topic B Modul 1 –> Topic B Modul 2

Spiral:
Topic A Modul 1 –> Topic B Modul 1 –> Topic A Modul 2 –> Topic B Modul 2

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11
Q

What are keys to successfully facilitate training?

A
  • Eliminate distractions
  • Conditions of practice
  • Activate retention
  • Get and keep attention
  • Goal setting
  • Support
  • Reward
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12
Q

What are the three steps of an open system?

A

Input –> Process –> Output

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13
Q

When does a “Trigger” event occur?

A

When ACTUAL organizational performance < EXPECTED organizational performance

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14
Q

Explain the ADDIE model!

A
  1. (Trigger event)
  2. ANALYSIS (Identify a need)
  3. (Training) - decide what you want to train (Knowledge, Skills, Attitude, Motivation, Job Performance)
  4. DESIGN
  5. DEVELOPMENT (Determine specifics on how, where, when, etc.)
  6. IMPLEMENTATION (Dry Run/Pilot)
  7. EVALUATION
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15
Q

What is the difference between a “Dry Run” and a “Pilot test”?

A

Dry run ➡️ with colleagues

Pilot ➡️ actual training

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16
Q

What are the inputs of an ADDIE Training model?

A
  • Organizational Needs
  • Employee Needs
  • Budget
  • Equipment
  • Staff

hint: ADDIE is the process

17
Q

What are the outputs of an ADDIE Training model?

A

Knowledge
Skills
Attitudes
Motivation
Job Performance

hint: ADDIE is the process

18
Q

What does the Analysis phase (Training Needs Anaylsis) in the ADDIE model investigate?

A

Tries to identify organizational performance gaps, such as:

  • profitablity shortfalls
  • low levels of customers satisfaction
  • high turnover rate
19
Q

What are Input, Process and Output of the Analysis phase in the ADDIE model?

A

Inputs:
- Organizational Analysis (Objectives, Resources, Environment)
- Operational Analysis (Expected Performance)
- Person Analysis (Actual Performance)

Process:
- Identify Performance Descriptancy (PD) (= when AP < EP) & its causes

Outputs:
- Training needs or non-training needs

20
Q

What are possible solutions if employees have performance gaps in Knowledge, Skills or Attitudes (KSA)?

A
  • Job aids
  • Coaching
  • Job Redesign
  • Transfer

Note: If KSA are lacking –> Training might be a solution! If not lacking, training is NOT the solution!

Note #2: When measuring KSA, reliability and validity are of high importance!

21
Q

What is the main difference between a job specification and a job description?

A

Job description outlines tasks and responsibilities, while a job specification focuses more on what kind of person is needed for the job (required KSAs)

22
Q

What are Input, Process & Output of the Design stage?

A

Input:
Learning Theory
Training Needs
Organizational Constraints

Process:
Developing Training Objectives

Output:
Factors to facilitate learning
Alternative methods of instruction
Evaluation objectives

23
Q

What are the two steps of the development phase in the ADDIE model?

A
  1. Formulate instruction strategy to describe timing, order, methods
  2. Obtain and prepare everything that is needed for implementation (content, materials, equipment, media,…)
24
Q

What are Input, Process & Output of the Development stage?

A

Input:
Determine factors that facilitate Learning & transfer
Choice of instructional method

Process:
Instructional Strategy (Training Plan)

Output:
Training Plan
Instructional Materials
Instructional Equipment
Trainee & Trainer manuals
Facilities
Trainers
List of items & actions needed

25
What are motivations to learn & transfer knowledge?
Self-efficacy Valence of outcome (= value you place on reward of an outcome) Anxiety Climate for Transfer Supervisor & Peer Support
26
What are Input, Process & Output of the Implementation stage?
Input (mostly output of development phase): Training Plan/Instructional Strategy Instructional Material Instructional Equipment Trainee & Trainers Manual Room Set up plan Refreshment list Trainer readiness Process: Dry run, Pilot test & actual training Output: Learned KSAs Evaluation Implementation
27
What are the two types of evaluation in the Evaluation phase of the ADDIE model? What do they evaluate?
1) Process Evaluation: - How well did each process achieve its objectives? - Did trainer follow the process as suggested? - Were roleplays (if used) used properly? 2) Outcome Evaluation: - Conducted at the end - Determines effects on the participants, job and organization - Used to improve training programs
28
What are the three outcomes of learning?
- Knowledge (facts, principles, procedures & acquired information) has 3 components ---> Declarative, Procedual & Strategic - Skills (capacities needed to perform a set of tasks) has 2 levels ---> Compilation (low level) and Automaticity (higher level) - Attitudes (beliefs and opinions that support or inhibit behavior; affect motivation)
29
How can Competencies be defined?
as a set of Knowledge, Skills & Attitudes
30
What is the difference between Compliance and Commitment?
Compliance = "I have to" Commitment = "I am convinced to do"
31
What are the 3 components of knowledge and how are they defined?
- Declarative knowledge = information we gain and place into memory - Procedural knowledge = how information is organized for use, into what we already know - Strategic knowledge = understanding of how, when and why information is used and is useful
32
What is an attitude?
belief/opinion that supports or inhibits behavior & affects motivation
33
What are the two significant factors to consider when measuring KSAs?
1. Reliability (extent to which outcomes are consistent if experiment gets repeated) 2. Validity (extent to which instruments that are being used measure exactly what you want them to measure)
34
What are the 4Ps of "on the job training"? Note: on the job training = inexperienced employees learning in the work setting and during work by observing peers performing the job
Prepare Present Practice Praise