HR Policies and Procudures Flashcards Preview

2018 Bibliography > HR Policies and Procudures > Flashcards

Flashcards in HR Policies and Procudures Deck (233):
1

What are the five listed ways an employee can report harassment?

· Immediate supervisor
· Any manager or supervisor within or outside the department
· Department head
· The Human Resources Director
· The City Manager’s “Hotline”

2

Candidates who were previously employed by the City and were terminated due to a positive alcohol and drugs and other controlled substances (including medical marijuana) are not eligible to be rehired for _____ years from the date of their resignation or termination. After___ years, the candidate will be required to provide proof of completion of _______________________ to be eligible for rehire.

two years

two years

a substance abuse counseling treatment program


3

Supervisors of employees who are injured on the job shall:

Keep informed of the employee’s work status and any ___________ he/she may have due to his/her industrial injury;

physical restrictions

4

Employees who do not qualify for FMLA Leave or have exhausted their FMLA Leave may apply for:

a Medical Leave of Absence.

5

All regular status employees shall accrue annual Vacation Leave on a perhour- paid basis as outlined below:

__ months (less than _ years) .066625


__-__ months (__-__ years) .076500


___+ months (__+ years) .095000

0-59 less than 5 years

60-119 5-10 years

120+ 120+

6

With what simple formula can you determine the maximum vacation accrual limit based on the hours worked each week?

x10 hours worked each week

Example:

400 Hours for 40 Hour Per Week Employees
520 Hours for 52 Hour Per Week Employees
300 Hours for 30 Hour Per Week Employees
200 Hours for 20 Hour Per Week Employees

7

Any employee of the City who has, or whose relative has, a substantial interest in any contract with, sale to, purchase from, or service to the City shall notify:

the employee’s department head or Deputy City Manager.

8

All of the following are taken into account for what?

1. Seriousness and consequences of the performance deficiency

2. Consistent organizational practices

3. Employee’s previous work performance

4. Employee’s previous disciplinary action for performance deficiencies

5. The disciplinary action that would be most effective in correcting the employee’s performance deficiency.

Grounds for Discipline

When determining the appropriate disciplinary
action, the supervisor should consider the individual circumstances of the situation
including, but not limited to, the following factors

9

Who is responsible for explaining the harassment complaint procedure to a complainant and to make employees aware of the City’s procedures and to obtain additional information on the subject for them.

Managers and supervisors, on all levels, are responsible for explaining the complaint procedure to a complainant and to make employees aware of
the City’s procedures and to obtain additional information on the subject for them.

10

Bomb threats can be received in a number of ways. They can come by phone, a message, or a third person.

If the threat is received over the phone, the employee should:

-keep the caller on the line as long as possible
-obtain as much information as possible by using the bomb threat checklist.
-try to ascertain the answers to who, what, when, where, and why
-identify some of the characteristics of the caller.

11

What employees receive an annual performance review?

All regular classified employees shall receive an annual performance review.

12

All departments with an intranet page will be responsible for designating liaisons
within the department to be responsible for the department’s Intranet content.
NOTE: This is especially critical for:

departments with pages that require
frequent updating.

13

A Medical Leave of Absence is _______ and may be used once any existing employee accrued leave time
leave (sick, vacation and comp time) has been ________.

unpaid

exhausted

14

All questions concerning the City’s Drug, Alcohol and Substance Abuse Policy may be directed to:

Human Resources and Risk Management Department (HR)

Designated Employer Representative (DER)

15

With reference to social media The following activities are prohibited by employees:

1. Posting, accessing, updating, and/or monitoring
information on social networking and media sites while using the city’s network connections.

2. Employees discussing confidential city business or activities on social networking and media sites.

3. Communicating content on social networking and media sites which infringes upon the privacy rights of other city employees or elected officials.

4. Web postings that contain materials, images or proprietary information belonging to the city.

16

Supervisors of employees who are injured on the job shall:

Make sure the employee obtains a ___________ report from his/her treating physician after each doctor visit and provide a copy to Risk Management;

written work status

17

No employee, or former employee who has left employment within the preceding______ months, may represent another person for compensation
before the City Council or any Board or Commission of the City concerning any matter with which such former officer or employee was directly concerned, and
in which he/she personally participated during his/her employment or service.

twelve

18

The Vacation Leave accrual limits are as follows:

• ___ Hours for 40 Hour Per Week Employees
• ___ Hours for 52 Hour Per Week Employees
• 300 Hours for __ Hour Per Week Employees
• 200 Hours for __ Hour Per Week Employees

400

520

30

20

19

Any employee who is injured on the job shall:
• Immediately report all injuries to his/her supervisor no later than:

the end of his/her shift, but no later than the beginning of his/her next regularly scheduled work shift.

20

Supervisor responsibilities for an employee injured on the job shall:

Complete the “Incident Notification Report” within ____ hours of notification of the injury and send to Risk Management;

twenty-four (24)

21

The _____________________ may issue a Verbal Counseling, Memorandum of Expectation or a Memorandum of Correction.

immediate supervisor or department director or his/her designee

22

For bereavement leave, if an employee requires additional time, any additional hours may be
charged against _______ accruals at the employee’s discretion and with ____________ approval.

sick or vacation

department director

23

EDUCATION ASSISTANCE
Regular full-time (40 or more hour) City employees may receive education assistance in the form of a one-time, lump sum to offset the costs of obtaining higher education relevant to City employment.

What is the amount for:

$___ for an Associate’s degree



$400.00

24

An employee or group of employees may present compensation or benefit ideas, issues and questions that may have a budgetary impact. These
budgetary proposals shall be submitted not later than ____________ of each year, in order to be considered in the next budget development process.

October 31

25

Major deficiencies should normally be handled through _________ disciplinary action procedures.

punitive

26

An employee at the staff level shall give his/her supervisor _____ weeks advance notice in writing stating his/her effective date of retirement.



-two (2)

27

For the purpose of recording Workers’ Compensation Disability Benefit payments and Vacation Donations, made by the City’s Administrator, to eligible employees, _____________ hours will be reported on the employee’s payroll time record.

Leave Without Pay

28

Who is liable for work-related injuries that occur while telecommuting? When would the injury have to occur?

The City will continue to be liable for work-related accidents or injuries that occur while telecommuting during the employee’s agreed on work hours.

29

The written documentation of the ________________ shall be placed in the employee’s department file and a copy shall be given to the employee.

Verbal Counseling and Memorandum of Expectation

30

If a verified drug or controlled substance test result is a diluted (negative) result, as determined by the medical professional, an __________ is mandatory.

immediate retest

31

For sick leave in excess of __ days, the City shall require the employee to complete the Request for Medical Leave and provide a doctor’s verification of the need for the employee’s own injury or illness
or to care for an ill or injured immediate family member

three (3)

32

How many weeks of FMLA leave can you take if you are caring for a qualifying injured service member?

An eligible employee who is the spouse, son, daughter, parent, or next of kin of a covered service member who is recovering from a serious illness or injury sustained in the line of duty on active duty is entitled to up to twenty-six (26) weeks of leave in a single 12-month period to
care for the service member.

33

Supervisors of employees who are injured on the job shall:

Complete a Personnel Action Form (PA) placing the employee on FMLA if the employee is hospitalized for ______ or more day(s) or if the employee is placed on a no-work status for ____ consecutive days and;

one

three (3)

34

If required to work on the holiday, employees will be paid for hours worked plus _____ hours of holiday pay for 40 hour per week employees, ____ hours for 52 hour per week employees..

eight,

10.4

35

Non-exempt employees may be compensated for overtime worked by the earning of compensatory time off in lieu of immediate cash payment at the
request of the employee and with the approval of __________________.

the supervisor.

36

Employees may not send a global Message intended for all users of the Network (global messages) without
the express authorization of:

the City Manager.

37

Exempt and commuting vehicles may be assigned to those employees residing within a 17-mile radius from City Hall that are authorized to have a take-home vehicle. Distances beyond this range require approval of:

an assistant city manager, chief of
Fire or Police (or equivalent or higher rank).

38

All employees will be required to complete the Outside Employment Status form when? regardless of whether they are engaged in outside employment.

annual basis

39

Requests for Leave Without Pay must be made in full day increments and may be made for one or
more days, but will not normally be granted for periods exceeding:

one full workweek in a two-week pay period.

40

Congress enacted the Drug Free Workplace Act of 1988. This requires that an organization receiving federal grants maintain a drug-free work place. The Act requires that, as a condition of employment, each employee agrees to abide by the Drug-Free Workplace
statement.

By abiding, what are the employees agreeing to?

-the unlawful manufacture, distribution, dispensation, possession or unauthorized use of a controlled substance in the workplace. (doesn't say illegal)

41

What deficiencies should normally be handled through punitive disciplinary action procedures?

Major

42

FMLA Leave is an unpaid leave. However, if you have _______, ________, you may use that leave time, along with your FMLA leave so that you continue to get paid. Regardless of whether
FMLA Leave is paid or unpaid leave, the time off work is counted as FMLA Leave.

sick time, vacation time, personal time, etc.

43

The Employee Assistance Program provides __________________ as well as discounts and online access to a wide range of resources regarding work and life topics.

counseling, financial and legal services

44

Upon the approval of Human Resources & Risk Management, the employee may be granted Exceptional Disability Leave up to the following limits:

Employee Years of Service

Exceptional Disability Leave

5 - 10 years _______
Over 10 years _______

240 hours

400 hours

45

What are the five types of corrective actions?

Verbal Counseling

Memorandum of Expectation

Memorandum of Correction

Written Reprimand

Employee Decision Making Leave

46

The driver of any city vehicle involved in an accident, or any city employee, who witnesses any personal injury, or damage to, or from, a city vehicle, shall notify their
supervisor immediately. Failure to do so shall be deemed a violation of this Policy. The vehicle operator shall:

i. Not admit liability or discuss the accident with anyone other than their immediate supervisor, the police, city accident investigators, and Risk Management personnel.

ii. Not move the vehicle until the investigation has been completed by the police or accident investigators. If the incident involves a non-road machine off the public right-of-way, the machine or vehicle should not be moved until authorized by the
supervisor.

iii. Call the Glendale Police Department (623) 930-3000 and report the accident.

iv. Communicate immediately with your supervisor.

v. Notify the Glendale Risk Management division as soon as possible but no later than 24 hours after the incident.

vi. Complete an Incident Notification Report found online at
http://gnn.glendaleaz.com/HumanResources/RiskManagement1.cfm and send toRisk Management within 24 hours.

47

No person shall send an email message under another
person’s name or user identification unless:

-expressly authorized to do so by that other person or

-the employee identifies herself/himself in the message as the originator of the message.

48

GNN Content: The content posted on the GNN site (including departmental pages and
the home page) must meet the following criteria:

Inappropriate Information would be?

1.
2.

 Fundraising events for outside organizations that are not coordinated, sponsored or organized by a department.

 Special activities or general promotion for non-city sponsored events.

49

Increase the level of discipline for repeated violations of its policy, procedures, regulations and directives.

This description describes ____________ discipline.

Progressive Discipline

50

Human Resources Policy No. 523
Risk Management

Managers and supervisors:
 Responsible for:

Perform risk and hazard identification analysis of new and existing processes and __________;

equipment

51

A required “reasonable suspicion” drug or alcohol test must be administered within__ hours following the determination of the observations giving rise to the reasonable suspicion. If a reasonable suspicion test was not administered within __ hours of the
determination the test, it shall not be thereafter administered.

2

8

52

The inspection of all city vehicles and equipment used is the responsibility of the:

vehicle operator.

53

There are two types of Flexible Spending Accounts available; Health Care and Dependent Care. The Health Care Flexible Spending Account allows employees to set aside pre-tax dollars to pay for essential health care expenses. The Dependent Care also allows the employee to set aside pre-tax dollars to pay for ____________, such as, day care for children under age 13 or in some cases, adult dependents who are incapable of selfcare

dependent care expenses

54

Employees may be subject to testing if they are involved in an accident. An accident does not necessarily need to be_____________

vehicle related.

55

What disciplinary actions require Notice of Intent being served on the employee and providing the employee the opportunity to respond to the alleged violations

Punitive disciplinary actions

56

The City may, in its discretion, require a
______________ of the need for Sick Leave.

doctor’s verification

57

The EAP's confidentiality shall only be waived or confidential information be disclosed:

in
accordance with the laws of the State of Arizona.

58

Who shall approve all vehicles classified as Commuting?

An assistant city manager, chief of Fire or Police (or equivalent or higher rank) shall approve all vehicles classified as Commuting.

59

Supervisor who receives a verified positive test result must:

immediately remove the employee involved from his/her job duties.

60

Any applicant may make a request for a reasonable accommodation by contacting:

Human Resources & Risk Management.

61

Sick Leave Cash In Option:

you must have how many hours remaining

*sick leave hours used over preceding 12 months of the cash in month
(-) subtract by
*total amount of Sick Leave hours accrued by the employee during that same period.
(=)
*The employee’s remaining Sick Leave balance must be no less than the maximum number of hours the employee is eligible to accrue over a twelve(12) month period.

62

An employee must have worked for the City a total of twelve (12) months, and worked at least _____ hours over the previous twelve (12) months to
be eligible for FMLA leave.

1,250

63

Employees who are subject to termination from City employment in accordance with City policies, shall be advised by ___________________ of resources available to them in evaluating and resolving problems associated with the misuse of alcohol, drugs, and other controlled substances.

the Human Resources & Risk Management Director or designee

64

The initial review period may be extended for an amount not to exceed?

The Human Resources & Risk Management Director at the request of a department director may extend an initial review period for an additional period, not to exceed six (6) months,

65

The definitions of social networking and social media for city purposes include, but are not
limited to the following:

Various forms of discussion and information-sharing, including social networks, blogs, video sharing, podcasts, wikis, message boards, and online forums.

This definition defines:

a. Social Media
b. Social networking

a. Social Media

66

An employee’s leave request may be designated as FMLA after being out sick for ____ consecutive days.

three (3)

67

Vacation Leave may be donated to other employees who may be in need and have no remaining:

Sick Leave
Vacation Leave
Compensatory Time accruals
Exceptional Disability Leave

68

Upon receipt of juror summons or Court-issued subpoena from the Clerk of the Court, the employee’s _________ ___________ must be
notified immediately.

supervisor or department director

69

If an employee injured on the job visits a medical facility not authorized by the City of Glendale he or she must report what information to who and within what time fame?

-provide his/her supervisor and Risk Management with
the name, address, and phone number of the treating physician.

-This information is to be provided to the supervisor and Risk Management

-as soon as possible, but no later than the beginning of the employee’s next regularly scheduled shift;

70

Employees with borderline or unacceptable driving records shall be subject to:

counseling, driving restrictions and disciplinary action up to and including termination.

71

Who is the Custodian of the Human Resources Policies and Procedures?

Human Resources Director

72

The parking placards are to be hung:

on the rearview mirror of the vehicle with the parking permit number facing outward for purposes of security checks.

73

Certain exempt status management employees within the Police and Fire Departments may be eligible for additional compensation for taking on additional assigned responsibilities in the following circumstances:

-Emergency situations

-At, or in preparation for, certain special events

-Ensuring an adequate level of supervisory oversight at critical times

-A major public safety incident requiring the response of certain personnel after normal working hours.

74

Employees are required to report to work and remain in a condition to perform their job duties in a safe and effective manner.

What Policy does this statement refer to?

Human Resources Policy No. 505

Title: Drug, Alcohol and Substance Abuse

75

Retirees will have the option to continue their Basic Life Insurance policy, up to the age of __, under the group rate.
Supplemental Employee, Spouse
or Child policies will no longer be eligible for the group rate but may be _________.

70

converted into individual policies.

76

All regular status employees who work ___ or more hours per week are eligible to enroll in the City’s medical insurance plan unless they wish to opt out of this coverage by providing proof of other medical insurance coverage and maintaining
this coverage.

20

77

Who has the responsibility to Investigate all industrial injuries to determine the cause of the injury and how it can be prevented in the future. Complete the “Employee Injury Root Cause Determination Form and send a copy to Risk Management?

Supervisors of employees who are injured on the job shall:

78

All TEMPORARY personnel who are initially hired to work an average of ___ or more hours per week will be offered medical insurance and may choose to opt
out of this coverage by completing the Enrollment & Change form available on the Human Resources Benefits website.

30

79

interview panel members should be:

-diverse
-knowledgeable of the position and the department where the vacancy exists.

80

No suspension without pay shall exceed _____ working days or ____ working hours.

forty (40)

three hundred twenty (320)

81

After an employee has exhausted his/her City-paid Military Leave time, he/she may elect to use _____________ to supplement military pay.

any accrued vacation or compensatory time leave

82

What employees are prohibited from using medical marijuana at any time, whether on duty or off duty?

Safety-sensitive employees, including who possess firearms or ammunition as part of their job duties
(e.g. sworn ranks in law enforcement and fire department arson investigators)

83

The maximum number of hours that the employee can use for Military Leave is:

320 hours for __-hour employee

416 hours for __-hour employee


40 hour

52 hour

84

The maximum number of hours that the employee can use for Military Leave is ___ hours per fiscal year for employees on a __-hour per week

320

40

85

Notice of Intent to Discipline shall include:

1. Notice of the proposed level of discipline.

2. Reasons for the action

3. A list of exhibits supporting the statement of facts.

4. Notice to the employee of his or her right to respond to the department director, verbally or in writing, challenging the intended action, within seven (7) calendar days of the date of the notice of intent.

86

Employees assigned a take-home vehicle on a long-term basis shall have an imputed value of $3 per _______as the personal commuting benefit reflected in their payroll check until such time as notice is provided by the employee to Payroll that he/she no longer has a take-home vehicle.

work day

87

ny employee who attempts to disable, defeat, or circumvent any City security facility or software will be subject to:

immediate dismissal.

88

What Department will be responsible for the maintenance of all records pertaining to recruitment and selection processes?

The Human Resources & Risk Management Department

89

The regular status employee will be granted time away from his/her City employment duties in order to serve on a jury or testify as required by the summons or subpoena. The employee shall also be granted sufficient time to reach the place of jury/witness duty. Is this paid or unpaid leave?

Paid leave

90

List all corrective disciplinary Actions:

i. Verbal Counseling

ii. Memorandum of Expectation

iii. Memorandum of Correction

iv. Written Reprimand

v. Employee Decision Making Leave

91

During a harassment complaint who is responsible for initiating and completing investigations of complaints under the direction of the Human Resources Director?

Department heads or designees

92

What deficiencies should normally be handled through corrective disciplinary actions?

Minor

93

Return to Duty drug and alcohol Test is required when?

Any employee who has successfully completed an Employee Assistance Program (EAP) or other similar City approved program and/or any treatment program as recommended by a Substance Abuse Professional (SAP)

94

City representatives, with written authorization by the ______________, may monitor the usage of the City’s Network to ensure that such usage is consistent with the provisions of this procedure. Authorized access may include, but is not limited to, reading e­mail communications and monitoring Internet usage. Written authorization may include authorization through an e­mail message.

City Manager or designee

95

An employee who does not pass bilingual assessment will be eligible to retest within __ days from the assessment date with the
approval of ____________.

90,

the department director

96

EDUCATION ASSISTANCE
Regular full-time (40 or more hour) City employees may receive education assistance in the form of a one-time, lump sum to offset the costs of obtaining higher education relevant to City employment.

What is the amount for:


$800.00 for a ____ degree

Bachelor’s

97

What strategies are supervisors expected to utilize in an effort to prevent deficiencies?

1. Communicate and explain the City’s expected performance and behavioral standards.

2. Provide employees training, recognition, and feedback on performance standards.

3. Conduct periodic performance reviews and appraisals.

4. Communicate and explain the City’s Disciplinary System.

5. Consult with Human Resources & Risk Management regarding consistent organizational practices.

6. Apply appropriate disciplinary measures.

98

The Pay Plan is adopted by the ____________ and sets forth all pay ranges for the
classifications in the Classification Plan.

-City Council

99

COBRA duration coverage varies depending on the circumstances, if coverage is due to an employee’s death, divorce or legal separation and/or the employee becomes entitled to Medicare benefits or a dependent child ceases to be a dependent under the terms of the plan.
What duration will this group be allowed to remain on COBRA?

Coverage may be continued for up to a total of 36 months if the loss of coverage is due to an employee’s death, divorce or legal separation and/or the employee becomes entitled to Medicare benefits or a dependent child ceases to be a dependent under the terms of the plan

100

An employee injured on the job shall advise all medical providers that he/she filed a workers’ compensation claim and provide the medical provider with ___________________ If the employee is unavailable, the _______ will provide the information to the medical provider on behalf of the employee.

the name, address and phone number of the City’s claims administrator.

supervisor

101

Departments that wish to post an informational page for internal use only or update an existing page must submit a request to the:

Web Division of the Communications Department via email at webcontent@glendaleaz.com.

102

A Grievance Committee (“Committee”) will be selected and temporarily appointed by the __________ to hear the employee’s second level appeal.

City Manager

103

Minor deficiencies should normally be handled through ___________ disciplinary actions.

corrective

104

Eligible employees become a qualified beneficiary if coverage under the health Plan is lost due to one of the following qualifying events:
• _________________________
• _________________________
• _________________________

• Hours of employment are reduced

• Employment ends for any reason other than gross misconduct

• Leave without Pay status on a non-FMLA leave

105

Employees laid off due to Reduction In Force shall be kept on a “Re-hire List” for a period of ____ months from their separation date

six (6)

106

If the employee is suspicious of the object and unable to verify the contents with the addressee or sender, s/he should not open the item nor put the item in _____ or in a confined space such as a desk drawer. The employee should instead isolate it, evacuate the immediate area and _________________ as s/he exits.

water

open windows and doors

107

When determining the appropriate disciplinary
action, the supervisor should consider the individual circumstances of the situation including, but not limited to, the following factors:

1. Seriousness and consequences of the performance deficiency

2. Consistent organizational practices

3. Employee’s previous work performance

4. Employee’s previous disciplinary action for performance deficiencies

5. The disciplinary action that would be most effective in correcting the employee’s performance deficiency.

108

The employee is guaranteed the right to return to employment in the same or a similar position as long as the Medical Leave of Absence does not exceed ____ months.

6

109

In regards to the disciplinary process a Written Reprimand and Decision Making Leave with Pay shall be approved and signed by :

he department director or designee.

110

The _____________________ determines the exempt
and non-exempt status according to the classification of the position in compliance with the Fair Labor Standards Act (FLSA).

Human Resources & Risk Management Director

111

The City may conduct drug and alcohol tests during the following phases of employment:

a. Pre-employment
b. Random
c. Reasonable suspicion
d. Post-accident
e. Return to duty
f. Follow up

112

The City provides, at no cost to employees, workers’ compensation coverage in accordance with Arizona state laws. Coverage begins:

on the first day of employment.

113

Upon accepting an offer of conditional employment, the applicant shall, within ___ hours from accepting conditional offer of employment, be tested for alcohol
and/or drugs and other controlled substances.

24

114

As the legal counsel of the City, the _____________ shall provide professional legal
advice to the City Manager and Human Resources Director on matters related to the
Human Resources Policies and Procedures.

City Attorney

115

Upon the death of an employee’s immediate family member, all regular status employees in active pay status on a 52 hour per week shall be entitled to ______ hours bereavement leave.

fifty-two (52)

116

Bilingual eligible employees will receive $___ per pay period.

$38.00

117

All leave requests shall be granted at the discretion of the ________, after considering the business needs and impact on the organization.

department director

118

If a reasonable accommodation is not possible in the current position, Human Resources & Risk Management shall, in cooperation with other departments,
attempt to seek alternative placement (transfer or demotion) within the same or other departments. If neither option is available the employee would be placed on ______.

medical leave. See HR Policy #401 - BENEFITS

119

Comply with all reporting requirements including but not limited to reporting to his/her immediate supervisor within ___hours, the receipt of any motor vehicle
citation that may result in the revocation, restriction or suspension of a driver’s license.

24

120

EDUCATION ASSISTANCE
Regular full-time (40 or more hour) City employees may receive education assistance in the form of a one-time, lump sum to offset the costs of obtaining higher education relevant to City employment.

What is the amount for:

$____ for a Bachelor’s degree

$800

121

An employee’s leave request may be designated as FMLA after being out sick for ____ consecutive days.

three (3)

122

If a verified drug or controlled substance test result is positive, the employee or applicant has __ hours from being notified of the test result to request a reanalysis of the original urine specimen or a test of the split specimen, whichever is applicable, at
the employee’s expense.

72

123

Full-time regular status employees who wish to participate in civic duty projects or events must submit a “______________" to ____________ no later than five days in advance of the requested Civic Duty Leave.

Request for Civic Duty Leave

their supervisor

124

Sick Leave will be charged to the employee’s leave time on an hour-for hour basis. Should an employee exhaust all accrued Sick Leave, accumulated vacation leave and compensatory time may be used with
approval from:

the employee’s supervisor and Human Resources & Risk Management.

125

Any employee who violates HR Policy #505 – Drug, Alcohol and Substance Abuse policy shall be deemed to have committed a ______ performance deficiency, immediately _________ from his/her duties, and will be subject to disciplinary action up to and including termination. Such violations may also have legal
consequences.

major,

removed

126

_________ is any claim by an employee who believes a right, benefit, privilege, interest, or due process he/she is entitled to under any applicable City policy or procedure has been violated, misapplied or misinterpreted.

A grievance

127

Regular status employees may request Leave Without Pay for reasons other than the injury or illness of oneself or a family member, by submitting a request in writing to their ____________.

department director

128

An employee injured on the job and under industrial said employee shall at each doctor’s visit and the date/time of the next appointment request what from the treating physician?

Request a work status report, with specific work restrictions, if any, at each doctor’s visit and the date/time of the next appointment.

129

Records for corrective actions will be kept until?

Records of these actions may be removed from the employee’s official personnel file if sustained performance/behavior improvement has been
observed for one (1) year after the action.

130

The _____________ will develop and implement a performance and planning
appraisal system to encourage the individual development of each employee’s full
potential.

Human Resources Director

131

Supervisors of employees who are injured on the job shall:

Enter and approve all Time & Labor time codes each week if directed to do so by ____________.

Risk Management

132

If an employee should discover an Internet site containing pornographic or sexually explicit material, including nude or partially nude photographs, which has not been blocked, the employee shall report such site to:

the City’s Information Systems department.

133

What are the max vacation accrual rates:

___ Hours for 40 Hour Per Week Employees
___ Hours for 52 Hour Per Week Employees

400

520

134

Temporary assignments must be for a minimum of (_) full pay periods and shall have a specified end date no later than (__) days from the date
assigned or the termination of the assignment, whichever occurs first.

2,

90

135

Supervisors of employees who are injured on the job shall:

Provide ___________ assignments in accordance with the City’s “Industrial Injuries ___________ Program”. Contact Risk Management if the employee’s department does not have _________ available;

modified duty

modified duty

modified duty

136

In regards to industrial injuries who has the responsibility to Ensure the OSHA 300 log for all injuries that require more than first aid is completed and the OSHA 300A summary is posted each February?

Risk Management shall:

137

What disciplinary actions are appealable to the
Personnel Board in compliance with the employee’s due process rights?

1. Suspensions without pay for more than one working day (for non-sworn employees) or one day or more (sworn employees)

2. Involuntary demotions

3. Disciplinary probation, and terminations

138

The employee donating his/her Vacation Leave must have at least __ hours remaining after the donation;

40

139

Any employee involved in an accident shall be subject to post-accident testing for alcohol and drugs and any controlled substance testing (including medical marijuana) in which there is:

-loss of life

-serious (life threatening) physical injury

-reasonable suspicion that the employee is impaired or under the influence of drugs or alcohol.

140

Time Adjustment Pay will be for __ percent of the employee’s current base pay level.

five

141

Any employee observing an employee or customer smoking in a prohibited area should:

politely inform the person that the area is a non-smoking area and all smoking should be done in an outdoor area.

142

The employee may be on a Medical Leave of Absence for a maximum of _______ months.

twelve (12)

143

All Memoranda issued pursuant to the Corrective Action Process (Memo of Correction, Written Reprimand, and Decision Making Leave With Pay) shall include:

i. Reason for the corrective action

ii. Reference to any prior corrective or disciplinary actions

iii. The expected performance standard and a time frame for achieving the standard

iv.Consequences if there is not timely and sustained improvement

144

What policy covers the following?

 Prevent and minimize injury to employees and the public;

 Protect the City’s assets to ensure availability to provide public services;

 Provide an environment that is a safe place to live and work; and

 Insure proper coverage to protect against the financial consequences of risks that cannot be eliminated.

Human Resources Policy No. 523


Risk Management

145

The employee shall report any arrest or any drug-related offense to his/her supervisor immediately, but in no case, later than ____ calendar days after such arrest or conviction.

five (5)

146

Employees that engage in conversations on social networking or social media sites during private, non-work hours, that negatively reflect the city’s work processes, work environment, management staff or other employees or agents of the city, are in violation of Human Resources Policy No. ___, “Employee Conduct”.

504

147

For safety and visibility purposes, only small or mid-size vehicles may park in the compact car parking spaces. These spaces are located:

at the turns in the parking garage.

148

Employees and members of the public will confine their smoking to areas outside the buildings, at a minimum of __ feet away from any door, window, air vent or
other structure that would allow smoke to enter the building. The City reserves the
right to extend this non-smoking perimeter at any time.

20

149

Disclosure of confidential information that is either defined by laws as confidential or is designated confidential by the City would be what type of deficiency?

Major

150

Employees on stand-by will be paid $___ per hour for each hour on stand-by.

$2.00

151

Replacement parking placards will cost City staff $___ per replacement placard,

$5.00

152

All regular status employees shall accrue ___ hours of Sick Leave benefits per-hour-paid.

.055

153

When an employee’s medication will interfere with
their job performance or compromise safety, employee shall disclose such information to _________ and obtain direction on the appropriate action to take.

their immediate supervisor and HR DER

154

Upon the approval of Human Resources & Risk Management, the employee may be granted Exceptional Disability Leave up to the
following limits:

Employee Years of Service

Exceptional Disability Leave

__-__ years 240 hours

__ years 400 hours

5 - 10 years

over 10 years

155

These violations of City policy, procedures, regulations and directives are acts that involve questions of trust or honesty, constitute a threat to the orderly City
operations, pose a threat to the health, welfare or safety of employees or other individuals or are repeated or exhibit a pattern of similar violations. Major
deficiencies should normally be handled through punitive disciplinary action procedures.


This describes what type of deficiency?

Major

156

Who has the authority to issue Punitive Disciplinary actions?

A department director, designee, or higher authority shall issue Punitive Disciplinary actions with the consultation and approval of The Human
Resources & Risk Management Department.

157

The maximum number of compensatory hours that any employee will be permitted to accrue shall be ___ hours (80 hours of actual overtime).

120

158

List all Punitive Disciplinary Actions:

Suspension Without Pay

Involuntary Demotion

Disciplinary Probation

Termination

159

Industrial Leave is determined by Arizona State law and is defined as leave required for treatment and/or recuperation as determined by the authorized treating physician, for an injury or illness arising out of and in
the course of __________.

employment

160

Upon receipt of a Memoranda issued pursuant to the Corrective Action Process (Memo of Correction, Written Reprimand, and Decision Making Leave With Pay), employees have _____ calendar days to respond in
writing. The response will then become part of the employee’s official department and personnel file and may be considered by the decision maker
in determining whether any modification of the Correction Action is appropriate.

ten (10)

161

The ___________ office defines and provides interpretation of prohibited Conflicts of Interest in compliance with Arizona Revised Statute, A.R.S.
Section 38-501, and et. seq.

City Attorney’s

162

Employees shall not download application programs from the Internet without the approval of:

the employee’s department head or designee.

163

The written statement of grievance shall specify:

1. The facts, circumstances and or conduct giving rise to the alleged grievance;

2. Details regarding the policy, rule or procedure allegedly violated;

3. The specific remedy requested; and

4. A specific statement that the employee wishes to initiate a grievance under this policy.

164

An employee at a managerial level shall provide notice of their intent to retire to his/her supervisor _____ days prior to the effective date of retirement.

thirty (30)

165

All regular status employees shall accrue .055 hours of Sick Leave benefits per-hour-paid except:

-overtime hours
-Exceptional Disability leave hours
-Workers’ Compensation Supplemental Pay hours

166

Sick leave cash in options are in what months?

During April and October

167

The City shall make reasonable accommodations to qualified individuals with a disability unless such an accommodation:

would create an undue hardship or
pose a direct threat to the City.

168

An employee must obtain prior written approval from ____________ prior to engaging in or continuing outside employment.

his or her department director

169

As the appointing authority, the ___________ shall be the final judge on questions of
interpretation and application of the Human Resources Policies and Procedures

the City Manager

170

Employee shall not remove from the work site any property belonging to the City, its contractors, its clients and other employees, without the expressed approval of:

the employee’s department head.

171

Material on the Internet that is marked or identified as being copyright protected should not be copied, downloaded or disseminated without the express authorization of:

the City Attorney or designee.

172

Supervisor responsibilities for an employee injured on the job shall:

Ensure that the employee reports the injury to the City’s 24/7 Hotline. If the employee is unable to call the Hotline, the supervisor shall report the injury through the 24/7 Hotline within __ hours of notification of
the injury.;

24

173

Eligible employees who retire with ____ or more years of continuous City service shall have all accumulated vacation time over 160 hours (paid at their current hourly rate) and 100% of accumulated sick leave (paid at ___% of the employee’s average hourly wage) over the last 36 months of employment deposited into _____________________ at the time of retirement.

ten (10)

50%

a Retirement Health Savings (RHS) account

174

What status are Employees in a full-time (40 hour) or part-time (20 or 30 hour)
Council authorized position.

Regular Status employees

175

Regular status employees will receive holiday leave per the following schedule based on the position’s standard hours:

52 hours __ holiday hours

40 hours 8 holiday hours

31-39 hours __ holiday hours

21-30 hours 6 holiday hours

11-20 hours __ holiday hours

1-10 hours 2 holiday hours

10.4

8

4

176

All regular status employees who work __ or more hours per week are eligible to enroll in the City’s vision insurance plan.

20

177

All regular status employees shall accrue annual Vacation Leave on a perhour- paid basis as outlined below:

0-59 months (less than 5 years) ________


60-119 months (5-10 years) _________


120+ months (10+ years) _________


.066625


.076500


.095000

178

Who has the responsibility to call the 24/7 Nurse Hotline to report a workplace injury?

Any employee who is injured on the job shall:

179

In regards to the disciplinary process the immediate supervisor or department director or his/her designee may issue a ____________, ____________________ or ____________________. These corrective actions do not require the department director’s signature.

Verbal Counseling, Memorandum of Expectation or Memorandum of Correction

180

If a member requests exceptional disability leave and has used the Attendance Incentive Program within the last ___ months, those hours will be reduced from the total amount.

Sick time cashed out through the Attendance Incentive Program in the twelve (12) months prior to the request for Exceptional Disability Leave.

181

What corrective actions are not appealable to the Personnel Board and are not grievable under the City’s grievance procedure?

-Memo of Correction,
-Written Reprimand
-Decision Making Leave With Pay

182

The employees classification plan provides what information?

-class titles
-essential functions
-minimum qualifications
-other requirements

183

City vehicles must be parked on the ___ level of the City Hall parking garage between the hours of 7:00 a.m. and 5:00 p.m., regardless of the intended length of stay at City Hall.

top

184

“______________” may be based on observation of symptoms, a decrease in the employee’s performance of his/her duties, the employee’s speech, walking, standing,physical dexterity, agility, coordination, actions, movement, demeanor, appearance, clothing, odor, irrational or unusual behavior, negligence or carelessness in operating equipment or machinery, disregard for safety of self or others, or causing or contributing to an accident or other unusual occurrence. (See, A.R.S. 23-493).

Reasonable suspicion

185

Failure to wear a required uniform or to display proper identification credentials would be what type of deficiency?

Minor Deficiencies

186

Upon the approval of Human Resources & Risk Management, the employee may be granted Exceptional Disability Leave up to the following limits:

5 - 10 years ____ hours
Over 10 years ___ hours

240

400

187

Regular status employees who have completed one year of service and have satisfactorily performed their job assignments may be eligible for a
merit increase on or about ______ of each year.

July 1

188

In regards to drug and alcohol use- While on duty, on-call for duty or on City property, employees are prohibited from:

1. Purchasing, possessing, using, consuming, abusing, manufacturing, distributing, selling, or dispensing of alcohol, illegal drugs and unauthorized drugs or controlled substances (including medical marijuana)

2. Having any amount of alcohol, illegal or prescription drugs or controlled substances (including medical marijuana) in an employee’s system for NON-medical reasons

3. Being under the influence of alcohol, illegal or prescription drugs, other controlled substances, or impaired by using medical marijuana.

189

Education leave differs from education assistance how?

-Education leave = 20 hours year leave for job related class

-Education assistance = One-time payments

• $400.00 for an Associate’s degree
• $800.00 for a Bachelor’s degree
• $1,200.00 for a Master’s degree

190

The aggrieved employee must discuss the basis of the
grievance with his/her immediate supervisor within ___ calendar days from the date of when the alleged grievance occurred.

ten (10)

191

Identifying Prohibited Harassment:

What type of harassment is defined as unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature?

Sexual Harassment

192

For a Medical Leave of Absence the employees supervisor shall:

Shall notify Human Resources & Risk Management when employee is hospitalized for ____ or more day(s) or is unable to work for ____ consecutive days due to any reason;

one

three (3)

193

The maximum number of hours that the employee can use for Military Leave is:

___ hours for 40-hour employee

___ hours for 52-hour employee




320

416

194

These violations of City policy, procedures, regulations and directives are acts which do not involve any question of trust or honesty. They do not pose a
threat to the orderly City operations and they do not endanger the health, welfare, or safety of employees or other individuals. These deficiencies should
normally be handled through corrective disciplinary actions.

This describes what type of deficiency?

Minor

195

Stability pay will be paid semi-annually, one-half of the
total amount during the month of ____ and one-half during the month of ______. Years of service are calculated as of June, 30 of each year.

June,

December

196

Identifying Prohibited Harassment:

What type of harassment is defined as verbal or physical conduct that has the purpose or effect of unreasonably interfering with an individual’s work performance or creating an intimidating, hostile or offensive working environment?

Other Prohibited Harassment

197

All regular status employees who work __ or more hours per week are eligible to enroll in the City’s dental insurance plans.

20

198

Bomb threats can be received in a number of ways. They can come by phone, a message, or a third person.

If the threat is received over the phone and the conversation is ended, the employee should immediately contact:

the Glendale Police Department and his/her supervisor.

199

Sick Leave Cash In Option: During _______ and _____ of each year

April & October

200

COBRA continuation coverage is a continuation of Plan coverage when coverage would otherwise end because of a life event known as a “qualifying event.” COBRA continuation coverage is a temporary continuation of coverage.

What does COBRA stand for?

Consolidated Omnibus Budget Reconciliation Act of 1985 (COBRA).

201

Each manager and supervisor to whom an act of prohibited harassment has been reported or who becomes aware of acts of prohibited harassment
shall report it to the _____________.

Human Resources Director.

202

The purpose of the exit interview program is to:

-provide an opportunity for departing employees to express their views about their work experience with the City and to provide a means for channeling those views to management.

-obtain and compile data on separations as a basis for analyzing employee turnover,

-advise employees of their separation benefits, provide a tool to identify and

-enhance the work environment, and process the required documentation

203

Human Resources Policy No. 523
Risk Management

Managers and supervisors:
 Responsible for:

Taking measures to preserve and protect the ______ placed under their care;

assets

204

An employee who is promoted or reclassified to an exempt position is either paid for any compensatory time (comp time) balance at their regular rate of pay
prior to the personnel action, or may convert the compensatory time to ________, as long as doing so does not exceed ______________.

vacation,

the allowable vacation
balance maximum.

205

Time Adjustment Pay may be provided to Fire department employees who temporarily move from a 52-hour schedule to a 40-hour schedule. Employees
must be on regular work status to be eligible. Employees who are on _______ or _____________ duty are not eligible.

modified,

accommodated

206

An eligible employee who is the spouse, son, daughter, parent, or next of kin of a covered service member who is recovering from a serious illness or injury sustained in the line of duty on active duty is entitled to up to ______ weeks of leave in a single 12-month period

twenty-six (26)

207

Who has the responsibility for the following?

1. Communicate and explain the City’s expected performance and behavioral standards.

2. Provide employees training, recognition, and feedback on performance standards.

3. Conduct periodic performance reviews and appraisals.

4. Communicate and explain the City’s Disciplinary System.

5. Consult with Human Resources & Risk Management regarding consistent organizational practices.

6. Apply appropriate disciplinary measures.

Supervisors are responsible for maintaining and applying knowledge of City policies, as well as identifying, evaluating, and instituting measures to correct performance deficiencies. Supervisors are expected to utilize the following prevention strategies:

208

Prior to any employee being assigned to safety-sensitive duties, the employee shall receive_____ minutes of substance abuse training and the supervisor shall receive _______minutes of substance abuse training.

- sixty (60)

-(120)

209

Any employee, contract employee, agent or contractor who attempts to disable, defeat,
or circumvent any City security facility or software will be subject to:

immediate dismissal.

210

Who is responsible for the
establishment and maintenance of a classification plan?

The Human Resources & Risk Management Director

211

Fire employees who work 24-hour shifts receive
overtime pay for hours worked in excess of ___ hours in a 21-day work period.

156

212

Who has the responsibility for taking measured risks based on a comprehensive view of the reward to risk
balance;

Risk Management division:

213

Prior to engaging in any form of social media networking dealing with city of Glendale news and/or activities, employees must receive permission from their _____________.

department head

214

This process provides an effective and equitable method for the expeditious resolution of problems, concerns or complaints without discrimination, coercion, restraint or reprisal against any employee who may submit or be involved in a ________.

The grievance process

215

Routine changes or updates submitted by noon will be posted by __ p.m. that same day.

5

216

The following are major deficiencies, specifically these all refer to what type of disciplinary issue?

-Disobedience or refusal to obey a reasonable order or direction

o Neglect or carelessness resulting in injury or damage

o Promoting work unit insubordination

o Continued incidents of insubordination

o Abusive, hostile, aggressive, disrespectful or offensive conduct toward City management.

Major Insubordination

217

Who has a duty to report any co-worker they know or suspect to be under the influence of alcohol, drugs or other controlled substances (including medical marijuana).

All employees

218

It is the responsibility of the _____ _____ to review all employees’ performance plans and annual appraisal reports for equity, fairness, and consistency.

department head

219

regular status employee who works forty (40) or more hours, has five (5) or more years of City service and who is unable to work due to an injury or illness requiring an exceptionally long period of convalescence may apply for Exceptional Disability Leave.
The employee must not have any ___________ remaining.

The employee must have no sick leave, vacation, or compensatory time available.

220

Social networking sites, such as Facebook and Twitter, should not be used during work hours unless:

there is a city purpose.

221

What group(s) do ask and encourage you to
report prohibited harassment to the City’s internal process, on a timely basis?

The City ofGlendale

Attorney General’s Office Arizona Civil Rights Division,

Equal Employment Opportunity Commission
(EEOC) Phoenix District Office,

222

Concerning drug and alcohol use, what are considered safety-sensitive duties?

-Any job designated by the City as safety-sensitive or those duties performed by an employee whose impaired job performance could pose a risk to life, the environment, or public health and safety.

-Operating a motor vehicle, other vehicle, equipment, machinery, or power tools.

-Repairing, maintaining, or monitoring the performance or operation of equipment, machinery, or manufacturing processes where the malfunction or disruption could result in injury or property damage.

-Performing duties on the premises of a customer, supplier, or vendor.

-Employees normally performing NON-safety-sensitive duties who are directed to perform safety-sensitive duties in an emergency are not required to be tested.

223

_______ is an individual who has been lawfully admitted to the United States to live, an immigrant, or holder of a green card.

“Permanent Resident or Resident Alien”

224

___________ hearings have precedence over and may supersede previously scheduled appeal hearings where suspensions, involuntary demotions or disciplinary probation are being considered.

Termination appeal hearings

225

The definitions of social networking and social media for city purposes include, but are not
limited to the following:

The practice of expanding business and/or social contacts by making connections through Web-based applications.

This definition defines:

a. Social Media
b. Social networking

b. Social networking

226

EDUCATION ASSISTANCE
Regular full-time (40 or more hour) City employees may receive education assistance in the form of a one-time, lump sum to offset the costs of obtaining higher education relevant to City employment.

What is the amount for:


$_____ for a Master’s degree

$1200

227

This program offers confidential counseling, assessment, and case management and, in appropriate circumstances, shall make referrals to other agencies or persons to assist in substance abuse treatment and/or related problems.

The City's Employee Assistance Program (EAP)

228

Employees Solicitations or fundraising announcements without the express permission of:

the employee’s department head.

229

Attend city conducted defensive driving training within __ days of hire and no less frequently than every three years thereafter. Follow-up defensive driving
training is required after all at-fault accidents

90

230

A _______________, in consultation with Human Resources and Risk Management, may place an employee on administrative leave for any circumstance which warrants removing the employee
from the workplace.

department director

231

Eligibility to use Sick Leave benefits shall commence after completion of __ days of regular status employment.

30

232

Employees can use their Sick Leave for the following:

Absences related to abuse, stalking, sexual violence, or domestic violence of either the employee or the _____________ member;

employee’s immediate family

233

Who shall issue punitive discipline actions?

Department Director or designee, or higher authority with consultation and approval from HR & Risk management