HRM

Question 1

The most common and core method of both obtaining information from job-seekers, and decision-making on their suitability or otherwise.

Answer 1

INTERVIEW

Question 2

Interviews usually take place at two crucial stages in the selection process:

Answer 2

at the beginning and in the end

Question 3

TYPE OF INTERVIEW: questions are changed to match the specific applicant; for example, questions about the candidate’s background in relation to their résumé might be used.

Answer 3

unstructured interview

Question 4

TYPE OF INTERVIEW: there is a set of standardized questions based on the job analysis, not on individual candidates’ résumés.

Answer 4

structured interview

Question 5

TYPE OF INTERVIEW: occurs when several people are interviewing one candidate at the same time.

Answer 5

Panel interview

Question 6

TYPE OF INTERVIEW: Interviewer would assess your behavior and how you handled past situations.

Answer 6

BEHAVIORAL INTERVIEW

Question 7

TYPE OF INTERVIEW: may be done as follow up to fill in missing information that was not asked during the formal interview.

Answer 7

PHONE INTERVIEW

Question 8

INTERVIEW CONTENT: A series of questions that focus on how the candidate would behave in a given situation.

Answer 8

SITUATIONAL QUESTIONS

Question 9

INTERVIEW CONTENT: A series of questions that focus on how the candidate reacted to actual situations in the past.

Answer 9

BEHAVIORAL QUESTIONS

Question 10

INTERVIEW CONTENT: A series of questions that focus on relevant past job-related behaviors.

Answer 10

JOB-RELATED QUESTIONS

Question 11

INTERVIEW CONTENT:
* unconventional, bizarre, weird, crazy, unexpected questions.
* test your ability to operate under unanticipated circumstances.
* to lighten the mood or inject a little humor.

Answer 11

OFF THE WALL QUESTIONS

Question 12

HOW TO CONDUCT AN EFFECTIVE INTERVIEW

Answer 12

1. KNOW THE JOB
2. STRUCTURE THE INTERVIEW
3. GET ORGANIZED
4. ESTABLISH RAPPORT
5. ASK QUESTIONS
6. TAKE BRIEF NOTES DURING THE INTERVIEW
7. CLOSE THE INTERVIEW
8. REVIEW THE INTERVIEW

Question 13

This step is used to check the accuracy of application form through former employers and references. Verification of education and legal status to work, credit history and criminal record are also made.

Answer 13

BACKGROUND INVESTIGATION

Question 14

Determine whether the applicant has the physIcal ability to carry on the duties and responsibilities effectively; ascertain whether the applicant has a record of health problems - which can potentially affect his behavior and performance on the job.

Answer 14

MEDICAL EXAMINATION

Question 15

STEPS IN EMPLOYEE TRAINING: A procedure for providing new employees with basic background information about the organization.

Answer 15

EMPLOYEE ORIENTATION

Question 16

STEPS IN EMPLOYEE TRAINING: learning opportunities developed by the organization in which they are used. This can be training related to a specific job, such as how to use a particular kind of software

Answer 16

In-House Training

Question 17

STEPS IN EMPLOYEE TRAINING: can help ensure the new employee not only feels welcomed but is paired up with someone who already knows the ropes and can help guide the new employee through any on-the-job challenges.

Answer 17

Mentoring

Question 18

STEPS IN EMPLOYEE TRAINING: This is usually the last step in training, and it can be ongoing. It can include sending an employee to a seminar to help further develop leadership skills or helping pay tuition for an employee who wants to take a marketing class

Answer 18

External Training

Question 19

A__________is a trusted, experienced
advisor who has direct investment in the development of an employee. They may
be a supervisor, but often they are colleagues who has the experience and personality to help guide someone through processes

Answer 19

mentor

Question 20

TYPES OF TRAINING: meant to teach the new employee the technological aspects of the job.

Answer 20

Technical training

Question 21

TYPES OF TRAINING: refers to familiarizing employees with the means of preventing, detecting, and eliminating nonquality items, usually in an organization that produces a product

Answer 21

Quality Training

Question 22

TYPES OF TRAINING: includes proficiencies needed to actually perform the job.

Answer 22

Skills Training

Question 23

TYPES OF TRAINING: refer to personality traits, social graces, communication, and personal habits that are used to characterize relationships with other people.

Answer 23

Soft Skills Training

Question 24

TYPES OF TRAINING: If someone is identified as candidate for promotion, this type of training occurs.

Answer 24

Managerial Training

Question 25

TYPES OF TRAINING: process that empowers teams to improve decision making, problem solving, and team-development skills to achieve business results

Answer 25

Team Training

Question 26

TYPES OF TRAINING: occurs to ensure employees are protected from injuries caused by work-related accidents.

Answer 26

Safety Training

Question 27

Numerous organizations, such as the _______________ measure quality based on a number of metrics. This organization provides the stamp of quality approval for companies producing tangible products. I

Answer 27

International Organization for Standardization (ISO)

Question 28

The ADDIE Five-Step Training Process

Answer 28

1. ANALYZE the training need. 2. DESIGN the overall training program/plan. 3. DEVELOP the course (creating the training materials) 4. IMPLEMENT training - by actually training the targeted employee group. 5. EVALUATE the course’s effectiveness.

Question 29

TRAINING DELIVERY METHODS: refers to an approved person training an employee on the skills necessary to complete tasks. A manager or someone with experience shows the employee how to perform the actual job.

Answer 29

On-the-job coaching

Question 30

TRAINING DELIVERY METHODS: a process by which an employee can be trained and developed by an experienced person

Answer 30

Mentoring

Question 31

TRAINING DELIVERY METHODS: a training delivery method meant to create an informal atmosphere. As the name suggests, this training is one in which the training occurs during lunchtime, employees bring their food, and someone presents training information to them.

Answer 31

Brown Bag Lunch Training

Question 32

TRAINING DELIVERY METHODS: involves the use of technology to facilitate training.

Answer 32

Web-Based Training

Question 33

TRAINING DELIVERY METHODS: places an employee who already has the skills with another employee who wants to develop those skills

Answer 33

Job Shadowing Training

Question 34

WEB-BASED TRAINGING: uses instructor-led facilitation

Answer 34

synchronous learning

Question 35

WEB-BASED TRAINGING: is self-directed, and there is no instructor facilitating the course.

Answer 35

Asynchronous learning

Question 36

TRAINING DELIVERY METHODS: s a method for training in which two employees agree to change jobs for a period of time

Answer 36

Job Swapping

Question 37

DIFFERENT TRAINING APPROACH: Gets the learner out of the normal work environment, allowing them to focus their attention on learning.

Answer 37

CLASSROOM TRAINING

Question 38

DIFFERENT TRAINING APPROACH: Training is to be given exactly when it is needed.

Answer 38

SELF TRAINING

Question 39

KIRKPATRICK MODEL: How did the participants react to the training program?

Answer 39

Reaction

Question 40

KIRKPATRICK MODEL: To what extent did participants improve knowledge and skills?

Answer 40

Learning

Question 41

KIRKPATRICK MODEL: Did behavior change as a result of the training?

Answer 41

Behavior

Question 42

KIRKPATRICK MODEL: What benefits to the organization resulted from the training?

Answer 42

Results

Question 43

A systematic process by which training needs are investigated and consolidated to provide basis for the training program.

Answer 43

TRAINING NEEDS ANALYSIS

Question 44

Discrepancies between identifiable shortfalls in knowledge, attitude or skills.

Answer 44

TRAINING NEED

Question 45

A detailed study of the job to determine what specific skills the job requires.

Answer 45

TASK ANALYSIS

Question 46

Planning the overall training program including training objectives, delivery methods, and program evaluation.

Answer 46

DESIGN

Question 47

LEARNING STYLES: usually has a clear “picture” of an experience. They are best reached using graphics, pictures, and figures.

Answer 47

VISUAL LEARNER

Question 48

LEARNING STYLES: will learn by listening to a lecture or to someone explaining how to do something.

Answer 48

AUDITORY LEARNER

Question 49

LEARNING STYLES: learns by developing feelings toward an experience.

Answer 49

KINESTHETIC LEARNER

Question 50

The type of training performed will depend greatly on the _________

Answer 50

budget

Question 51

* Assembling the program’s training content and materials. * After identifying the objectives and goals, content is developed.

Answer 51

PROGRAM DEVELOPMENT (CONTENT)

Question 52

Actually doing the training using one or more training methods.

Answer 52

IMPLEMENTATION