HRM

Question 1

Personnel management

Answer 1

Mainly concerned with maintaining good employee- employer relationships

Question 2

Human Resource Management

Answer 2

Focused on best utilizing and understanding employee’s strengths and weaknesses and engaging them in different occupations so that their productivity can be increased.

Question 3

What are some roles for a HR Manager?

Answer 3

o	Job design
o	Recruitment and selection
o	Training and development
o	Performance evaluation
o	Salary structures 
o	Health, safety and employee welfare
o	Industrial relations

Question 4

What are some employee expectations?

Answer 4

• Reasonable pay & hours
• Good work environment
• Treated fairly
• Work place health and safety
• Training

Question 5

What are the 4 theories of motivation and explain

Answer 5

Maslow
Alderfers
Herzberg
McClelland

Question 6

What are the benefits of teamwork?

Answer 6

Produces synergy and results that exceed the expected results of the combined efforts of individuals.

Question 7

Job Design

Answer 7

Process of deciding which tasks will be performed by a person in a particular job.

Question 8

Job Enlargement

Answer 8

Refers to an increase in the number of tasks to be completed in a job, but with all the tasks being very similar.
• Does not encourage motivation because it is increasing the amount of work

Question 9

Job Rotation

Answer 9

Involves moving workers through a number of different jobs, allowing the organisation to have several people who are all trained to do a particular job.

Question 10

Job Enrichment

Answer 10

empowers the employee by giving more responsibility for the decision making in the job.

Question 11

What are some internal factors of Human Resource Environment?

Answer 11

Goals of the business
Staffing requirements
Tasks and responsibilities
Work hours and associated benefits
Staff retention

Question 12

What are some external factors of Human Resource Environment?

Answer 12

Workplace place attitudes
Developments in technology
Legislation laws
Ethical and socially responsible management

Question 13

What are some important labour market trends that affect the work of HR Managers?

Answer 13

Increases casual and part time employment
Developing skill shortage
New generation employees
An aging workforce

Question 14

What are the three phases of the employment cycle?

Answer 14

1. Establishment: Recruitment, selection, job analysis
2. Maintenance: induction, training and development, recognition and reward, performance managment
3. Termination

Question 15

Job Analysis

Answer 15

Process to identify and determine in detail the particular job duties and requirements for a particular job.

Question 16

Job description

Answer 16

a written statement describing the employee’s duties, tasks and responsibilities associated with the job

Question 17

Job Specification

Answer 17

a list of key qualifications needed to perform a particular job e.g. education, skills and experience

Question 18

Internal recruitment

Answer 18

involves considering present employees as applicants for a position.
Provides a strong motivation
Examples: promotion, transfer, email, staff meetings

Question 19

External recuitment

Answer 19

When the business looks to fill the vacancy from outside the business
Used when business wants to bring people with new or different ideas and attitudes
Examples: the media, employment agencies, school, previous applicants

Question 20

Advantages of internal recuitment

Answer 20

• costs less and quicker
• promoted employees are already familiar with the business’s polices, culture
• offers new career path the employees

Question 21

Disadvantages of internal recuitment

Answer 21

• no new ideas

- training is needed and costs may increase

Question 22

Advantages of external recuitment

Answer 22

• provides news ideas to the business
• may bring new insights from other industries
• increase diversity

Question 23

Disadvantages of external recuitment

Answer 23

• not familiar with business’s systems and culture
• destroys current employees opportunity to strive for a promotion
• less information on applicants

Question 24

Describe the selection process

Answer 24

1. Screening/shortlisting: who meets the job specification
2. Interviewing: meet or hear the applicant. Do they fit the selection criteria and the culture of the organisation
3. Background check of the applicant: contact the applicants referees. Could also require the applicant to undertake psychological testing or medical examinations?
4. Advising applicants of the outcome: the successful applicant should be notified. Unsuccessful applicants should also be notified of the outcome

Question 25

What is induction?

Answer 25

process of familiarizing staff with the organisation and its environment e.g. producers & policies, staffroom, bathroom, evacuation assembly area

Question 26

What is the aim of training?

Answer 26

To seek long-term change in employee's skills, knowledge, attitudes in order to improve work performance

Question 27

Intrinsic awards

Answer 27

come from the task or job itself such as recognition or feedback

Question 28

Extrinsic awards

Answer 28

are outside the job itself e.g. cash, holidays, discounts

Question 29

One employee and organisation benefit of training

Answer 29

Employee: opportunity for promotion and self-improvement Organisation: higher productivity through better job performance