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Penn Foster > Human Relations > Flashcards

Human Relations Flashcards

(64 cards)

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1
Q

Human Relations

A

The study of how people get along with one another

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2
Q

Reinforcement

A

A reward that follows something you do

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3
Q

Positive Self-Talk

A

Thinking confidently to overcome imagined risks

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4
Q

Negative Self-Talk

A

Imagined risks

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5
Q

Self-Confidence

A

the belief that you can face new situations or challen and succeed

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6
Q

Consideration

A

being thoughtful of others

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7
Q

Communication

A

sharing thoughts with others

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8
Q

Attitude

A

lasting feelings about people, objects, issuses, and events

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9
Q

Inflection

A

a change in the tone of a speakers voice

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10
Q

Pace

A

the rate at which we speak

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11
Q

Body language

A

communication through posture and body language

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12
Q

Productivity

A

the ability to complete a job

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13
Q

effectiveness

A

the ability to reach a goal or complete a task

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14
Q

Efficiency

A

reaching a goal with a minimum amount of time and effort expended

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15
Q

false productivity

A

performing many actions without moving toward your goal

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16
Q

Performance goals

A

productivity requirements

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17
Q

efficiency guidelines

A

A specified period of time, given cost, or given amount of resources, such as raw material or energy, to complete a task

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18
Q

Productivity requirements

A

how much work you should accomplish in a set amount of time

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19
Q

Tolerance

A

 excepting people for who they are

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20
Q

Modeling

A

behavior as you would like others to behave

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21
Q

Time, cost, and materials

A

things you should consider when measuring efficiency

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22
Q

Negative attitudes

A

ways of thinking that interfere with productivity in your personal life and at work

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23
Q

Current Relationship

A

a relationship that’s active now, in which you see the person once in a while and do something together every so often

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24
Q

Past Relationship

A

a relationship you used to have, but for some reason you no longer have contact with that person

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25
Social Relationship
A relationship you have with friends
26
Family Relationship
a relationship between people who are related too one another
27
Working Relationship
a relationship between people who work together
28
Quality Time
time that's meaningful, productive, or simply relaxing
29
Expectations
the things people expect of one another
30
Pressure Reinforcement
a reward
31
Negative Reinforcement
a bad experience or punishment
32
Relationship
the way that two or more people are connected
33
Vertical Relationship
a relationship that exists between people with unequal status
34
Horizontal Relationship
a relationship between equals or near equals
35
Harmony
mutual respect for each other
36
Mutual Reward Theory
The theory that relationships will grow as long as the people involved reinforce one another
37
Values
Those things , especially ideas, that people believe are important
38
Irritation Threshold
The point at which a person notices something and becomes annoyed
39
Counserlor
a person who helps you see a situation or problem clearly so you can decide what to do
40
Advocate
a person who supports your efforts and who looks put for your best intrest
41
Leadership
Guidence for leaders and supervisors
42
Followership
commitment from followers to do the bestvjob the passibly can
43
Productivity Equations
HAPPY EMPLOYEEES+GOOD SERVICE= PRODUCTIVITY
44
Frustration
the feeling you get when events beyond your control keep you from reaching a goal
45
Agression
the need to strike out physically ir verbally
46
Perseverance
the process of continuing to work at something until you reach your goal
47
Time analysis
A list of the different tasks you perform and when you do them
48
Your so sick or injured that you wont be able to perform your job
an example of an acceptable reason for staying home from work
49
your illness can be transmitted to other people
an example of an acceptable reason for staying home from work
50
Traveling to work would be dangerous
an example of an acceptable reason for staying home frok work
51
your emotional state is so bad that you wont be able to perform your job
an example of an acceptable reason for staying home from work
52
there has been a serious illness, injury, or emergency in your family and you must be a caregiver
an example of an acceptable reason for staying home from work
53
there has been a death in your immediate family
an example of an acceptable reason for staying home from work
54
an uncontrollable situation occurs, such as bad weather, a disater or emergency, or an automobile breakdown
an example of an acceptable reason for staying home from work
55
there's a personal or legal situation you must handle during regular business hours
an example of an acceptable reason for being late for work
56
there's routine health or medical care that you must handle during regular business hours
an example of an acceptable reason for being late for work
57
you encounter unexpected traffic problems, such as a road closure or bad accident
an example of an acceptable reason for being late for work
58
Respect
truly believing people are capable, that their opinions matter, and that their lives have value
59
Motivation
the incentive that begins and sustains the things we do
60
Internal Motivation
motivation we provide ourselves
61
injured relationship
a relationship that has sustained damage
62
Vacation
an extended period of time off
63
mini-vacation
a short amount of time off
64
Plateau Periods
a time when there's little growth or development (leveling-off) in certain life processes

Penn Foster (5 decks)

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