Human Resources #2

Question 1

technological influences

Answer 1

used in aspect of HR like pay roll, recruitment and job application, working from home

employee self-service, access to tax info and leave application online

affects HRM with more outsourced roles, with growing responsibility

Question 2

disadvantages of technology

Answer 2

lower employee empowerment, need for new training programs, resistance to change with employees

Question 3

social influences

Answer 3

living standards, career flexibility and job mobility, increased participation rates for women, ageing of the workforce, early retirement

Question 4

Processes of HRM

Answer 4

acquisition, development, maintenance, seperation

Question 5

acquisition

Answer 5

process of attracting and recruiting the right staff for roles in a business.

identifying staffing needs
recruitment
selection
placement

Question 6

identifying staff needs

Answer 6

internal or external environment –> job description or job specification

Question 7

recruitment

Answer 7

internal or external recruitment –> outsourcing

Question 8

selection

Answer 8

information gathered about applicants and most appropriate applicant is chosen

Question 9

placement

Answer 9

locating employee in a position that best utilises skillsets

Question 10

development

Answer 10

enhancing the skills of the employee in line with the changing and future needs of the organisation

Question 11

induction programs

Answer 11

introduces new employees to the job, their co-workers, the business and its culture

Question 12

training

Answer 12

upgrading employee’s skills, knowledge and competency levels

• both off the job and on the job

Question 13

organisational development

Answer 13

job enlargement, job rotation, job sharing

Question 14

job enlargement

Answer 14

extending employee responsibilities

Question 15

job rotation

Answer 15

move around work in business functions

Question 16

job sharing

Answer 16

sharing roles

Question 17

mentoring VS coaching

Answer 17

mentoring - experienced staff transfer knowledge and skills, mutually agreed upon role, individual and life development

coaching - improving skills and performance to overcome workforce weaknesses

Question 18

performance appraisal

Answer 18

process of assessing the performance of an employee, generally against a set of criteria or standards

Question 19

process of managing the needs of staff for health and safety, industrial relations and legal responsibilities, including compensation and benefits, of all staff.

Question 20

separation

Answer 20

the process of employees leaving voluntarily or through dismissal or retrenchment processes.

Question 21

communication in maintenance

Answer 21

critical for effective workplace relations and minimising conflict, improves employee participation therfore improving quality and efficiency, minimising business exposure to risk by implementing preventative strategies

Question 22

benefits of monetary and non-monetary maintenance

Answer 22

some benefits attract an employer-paid fringe benefits tax, attracts employee acquisition and wellbeing

Question 23

benefits of flexible and family-friendly work arrangements maintenance

Answer 23

allows business to retain staff in the long-term by recognising the importance of work life balance, examples include work from home, career break schemes, part time options, family leave

Question 24

voluntary and involuntary seperation

Answer 24

resignation, relocation, voluntary redundancy or retirement

contract expiry, retrenchment or dismissal

Question 25

nature of involuntary separation

Answer 25

must be managed carefully and in compliance with regulation, awards and agreements to avoid claims of discrimination and negative impact on remaining staff

Question 26

dismissal in separation

Answer 26

documentation of processes undertaken, summary dismissal - instant remination for gross negligence or misconduct, poor performance - must be given warnings

Question 27

unfair dismissal

Answer 27

when an employee is dismissed by their employer and they believe the action is harsh, unreasonable or unjust. Fair Work Commission provides grounds for unfair dismissals

Question 28

leadership style (HR strat)

Answer 28

the ways that managers communicate with their employees to inspire and motivate them to work together to achieve an organisation's goals. autocratic/authoritarian or participative/ democratic

Question 29

Job Design - general or specific (HR strat)

Answer 29

the number, kind and variety of tasks that a worker is expected to carry out in the course of performing their job. routine, repetitive and inflexible and reflect a relatively simple approach.

Question 30

recruitment - internal or external, general or specific

Answer 30

the process of locating and attracting the right quantity and quality of staff to apply for employment vacancies or anticipated vacancies at the right cost