Human Resources

Question 1

Under the ADA, a “qualified person with a disability” means . . .

Answer 1

One who satisfies the requisite skill, experience, education, and other job related requirements of the position such individual holds or desires, and who, with or without the assistance of a reasonable accommodation, can perform the essential functions of such position.

Question 2

Emotional Intelligence (EQ)

Answer 2

Capacity for recognizing our own feelings and those of others, for motivating ourselves, for managing emotions in ourselves and in our relationships.
Five competencies:
Self awareness
Self regulation
Self motivation
Empathy
Effective relationships

Question 3

Who enforces the FLSA>

Answer 3

The wage and hour division of the US Department of Labor (DOL).

Question 4

The ADA law applies to employers who . . .

Answer 4

Employ 15 or more employees. Works who are on the payroll at least 20 weeks during the year.

Question 5

Standards of performance

Answer 5

Written protocols regarding patient care, customer service and team professionalism.

Question 6

Total Quality Maintenance

Answer 6

Consistent performance, expectations, and consequences of nonperformance from all the staff and doctors.

Question 7

Skill-Based Compensation

Answer 7

A system of wages and raises based on achievement in different skill blocks as determined by the individual practice’s needs.

Question 8

OSHA’s Hazard Communication Standard

Answer 8

Requires employers to identify all workplace hazards and communicate them to the employees.

Question 9

What is OSHA 300?

Answer 9

Log of work-related injuries and illnesses

Question 10

How long must records on wages, hours and other pay related items be retained?

Answer 10

3 years

Question 11

Under the FMLA, an employee is eligible when?

Answer 11

An employee must have been employed for at least 12 months, although the months need not be consecutive; must have worked at least 1,250 hours during the 12 month period immediately preceding the commencement of leave.

Question 12

At-Will Employment

Answer 12

No contract between the employee or employer. Employee can quit whenever
Employer can termination whenever

Question 13

Invitee

Answer 13

Anyone who enters the premises by invitation and whose entry is connected with or may in some way enhance business.
Invitation may be expressed, implied or inferred.

Question 14

How long must you retain employee records after date of termination?

Answer 14

One year from the date of termination.

Question 15

What do you keep separate from personnel files?

Answer 15

I-9 Forms
Credit Reports
Garnishment Orders
Medical Records
Equal Employment Opportunity Documents

Question 16

Job Enrichment

Answer 16

A method of making work more satisfying by expanding the tasks to increase not only their variety, but also the employees responsibility and accountability.

Question 17

Expectancy Theory

Answer 17

An explanation of employee behavior based on the belief that people choose behaviors they see as leading to outcomes that are attractive to them.

Question 18

Reflective Listening

Answer 18

Communication technique where a veterinarian demonstrates to the client that his/her interests have been hears and confirm understanding of the message. Accurate understanding.

Question 19

FMLA

Answer 19

Family Medical Leave Act of 1993
Employees entitled to a total of 12 workweeks of unpaid leave during any 12 month period. Covers employers with 50 or more employees. Employee must be employed for 12 consecutive months.

Question 20

Personality Style - D

Answer 20

Dominance
Individuals who are dominate perceive themselves as being more powerful than the environment they exist in. High ego. Goal oriented and need results and variety. Motivated by challenges. Enjoy instigating change.

Question 21

S.W.O.T. Analysis

Answer 21

S = Strengths
W = Weaknesses
O = Opportunities 
T = Threats

Question 22

Personality Style - I

Answer 22

Inducement
Tendencies are similar to those with dominant traits in that they perceive themselves as having control over the environment. Perceive environment as being friendly and supportive. Highly inspirational. Influential and high interest in people.

Question 23

Personality Style - S

Answer 23

Submission
Willingly submitting to the leadership of someone who the person felt was allied for greater good. Loyal and work well with other people. No control over environment.

Question 24

Personality Style - C

Answer 24

Compliance
Response to a superior force that dominates the situation. Interested i quality control and paying attention to the facts and details. Motivated by a concern for correctness and quality of work.

Question 25

Motivators

Answer 25

Factors that create change in an employees behavior, making his/her actions more consistent with or complimentary to the practices needs.

Question 26

The goals of promotion

Answer 26

Convince your target market of the benefits of the hospitals services, differentiate the practice from others, and to build a positive practice image.

Question 27

Definition of media

Answer 27

The communication channels used to send the message to the potential clients or targeted audience.

Question 28

Reasonable accommodation

Answer 28

Modification to a job that enables an employee with a disability to participate in the application process to perform the job.

Question 29

How long do you keep I-9 forms?

Answer 29

3 years from the date of hire or 1 year after department (whichever is longer).

Question 30

Mission Statement

Answer 30

Statement of the role, or purpose, by which a practice intends to serve its stakeholders.

Question 31

Vision Statement

Answer 31

Statement that identifies where the organization intends to be in the future.

Question 32

Stakeholder

Answer 32

An individual or group with an interest in a particular business; the individual or group has something at risk.

Question 33

Strategic partnerships and alliances

Answer 33

A relationship between businesses in which the parties work cooperatively in a business effort to achieve shared goals.

Question 34

Audit

Answer 34

Methodical examination and review of practice records to assess accuracy and completeness. A large practice may have one or more staff members whose sole responsibility is to perform audits.

Question 35

Hybrid Logs

Answer 35

Combination of patient and procedure logs. For example; a final care log lists the names of decreased pets and the actions that need to be completed such as requesting cremation or burial services.

Question 36

Patient Log

Answer 36

Any record or list of patients that have received a particular service or product. The log generally has additional pertinent information such as excerpts from the patients medical record and/or items helpful in the billing process.

Question 37

Procedure Log

Answer 37

Help ensure that tasks have been completed and/or completed in a specific manner. IE.; practice housekeeping checklist or a record of date evidencing that someone has calibrated the in-house laboratory instruments.

Question 38

Four steps in the management process?

Answer 38

Planning, organizing, directing and evaluating.