Human resources

Question 1

Motivation

Answer 1

The urge for employes to work hard and efficiently for their employer

Question 2

Wage

Answer 2

(Weekly) payment for work

Question 3

Time rate

Answer 3

Wage based on number of hours worked

Question 4

Piece rate

Answer 4

Wage based on the number of units output

Question 5

Salary

Answer 5

Monthly/Annual payment for work

Question 6

Comiision

Answer 6

Payment based on the number of units sold

Question 7

Profit sharing

Answer 7

Payment to employees based on the share of the profits of a business

Question 8

Bonus

Answer 8

Additional payment to employees above wage or salary

Question 9

Share ownership scheme

Answer 9

Giving employees a share in a company to encourage a sense of belonging and ownership

Question 10

Appraisal

Answer 10

Assessing the performance of workers

Question 11

Job satisfaction

Answer 11

Enjoyment employees get from completing a rewarding job/task

Question 12

Job rotation

Answer 12

Workers switch tasks with other workers

Question 13

Job enlargement

Answer 13

The addition of tasks (with similar difficulty and responsibility as their current tasks) to their current job description

Question 14

Job enrichment

Answer 14

Adding task which are more difficult and skillful as well as responsibility to a workers job description

Question 15

Organisational structure

Answer 15

The levels of management and divisions of responsibility in an organization

Question 16

Chain of command

Answer 16

The route taken by instruction passed down from senior management

Question 17

Level of hierarchy

Answer 17

A level of management where people have the same level of responsibility

Question 18

Span of control

Answer 18

The number of employees working directly under a manager

Question 19

Line managers

Answer 19

People who have direct responsibility over people below them in the hierarchy of an organization chart.

Question 20

Staff manager

Answer 20

Specialists who provides advice to line managers

Question 21

Delegation

Answer 21

Giving employees the authority to perform tasks

Question 22

Autocratic leadership

Answer 22

Where the manager is in charge of the business, makes all decisions and expects orders to be followed

Question 23

Democratic leadership

Answer 23

All employees are involved in the production process

Question 24

Laissez-fair leadership

Answer 24

Makes broad objectives known and allows employees to make their own decisions and organize their own work

Question 25

Trade union

Answer 25

A group of workers who work together to protect their interest

Question 26

Recruitment

Answer 26

Identifying a need for new employees and encouraging people to apply for the vacancy

Question 27

Job description

Answer 27

Responsibilities and duties to be carried out by the job holder

Question 28

Job specification

Answer 28

The requirements, qualifications, experience and qualities needed by people which fill the vacancy

Question 29

Internal recruitment

Answer 29

The vacancy is filled by an existing employee in the company.

Question 30

External recruitment

Answer 30

The vacancy is filled by someone who isn’t an existing employee in the company

Question 31

Part-time employee

Answer 31

A job where the employee has less hours than the normal working week

Question 32

Full-time employee

Answer 32

A job where the employee has the standard amount of working hours in a week 35-40h

Question 33

On the job training

Answer 33

Training at the workplace watching and being instructed by experienced workers

Question 34

Off the job training

Answer 34

Training away from the workplace being instructed by specialists

Question 35

Induction training

Answer 35

Training for new employees explaining the business structure, procedures and activities

Question 36

Redundancy

Answer 36

Employees are no longer required- The job spot no longer exists

Question 37

Workforce planning

Answer 37

Establishing the size and skills needed by workforce in the future

Question 38

Dismissal

Answer 38

An employees employment contact is terminated and they must leave the business

Question 39

Communication

Answer 39

Sending a message from sender to receiver who understands it

Question 40

Message

Answer 40

Information or instructions sent to the receiver

Question 41

Internal Communication

Answer 41

Between the member of an organization

Question 42

External communication

Answer 42

Between members of two organization

Question 43

Feedback

Answer 43

Reply from receiver with criticism and recognition of message

Question 44

One way communication

Answer 44

The receiver is not expected to give feedback on the message

Question 45

Two way communication

Answer 45

The reader is expected to give feedback on the message, possibly leading to a discussion

Question 46

Communication barriers

Answer 46

Factors that stop effective communication