HVAC BASICS

Question 1

HVAC

Answer 1

Stands for Heating, Ventilation, and Air Conditioning - the technology used for indoor and vehicular environmental comfort.

Question 2

BTU (British Thermal Unit)

Answer 2

A unit of measurement for heat energy. It represents the amount of heat needed to raise the temperature of one pound of water by one degree Fahrenheit.

Question 3

Thermostat

Answer 3

A device that controls the temperature of a heating or cooling system by sensing the current temperature and adjusting the system accordingly.

Question 4

P & L

Answer 4

Profit and Loss

Question 5

SEER

Answer 5

(Seasonal Energy Efficiency Ratio): A measure of the efficiency of an air conditioning system over an entire cooling season. Higher SEER ratings indicate better energy efficiency.

Question 6

AFUE

Answer 6

(Annual Fuel Utilization Efficiency): A measure of the efficiency of a heating system, particularly in furnaces, indicating the percentage of fuel converted to usable heat over a year.

Question 7

MERV

Answer 7

(Minimum Efficiency Reporting Value): A rating system that measures the efficiency of air filters in HVAC systems. Higher MERV ratings indicate better filtration.

Question 8

Compressor

Answer 8

A component in the HVAC system that pressurizes refrigerant gas, increasing its temperature and allowing it to release heat outside.

Question 9

Air Handler

Answer 9

The indoor component of a split HVAC system responsible for circulating air through the ductwork.

Question 10

Thermal Insulation

Answer 10

Material used to reduce the transfer of heat, helping maintain desired temperatures and improve energy efficiency.

Question 11

HSPF

Answer 11

(Heating Seasonal Performance Factor): A measure of the efficiency of a heat pump over the heating season. Higher HSPF ratings indicate better energy efficiency.

Question 12

Sales Funnel

Answer 12

A metaphorical funnel representing the stages that potential customers go through before making a purchase, starting from awareness to the final sale.

Question 13

Value Proposition:

Answer 13

A statement that communicates the unique value and benefits of a product or service to the customer.

Question 14

Cross-selling

Answer 14

Recommending additional products or services that complement or are related to the customer’s initial purchase.

Question 15

Closing Ratio

Answer 15

The percentage of prospects who become customers, indicating the effectiveness of the sales efforts.

Question 16

CRM

Answer 16

Customer Relationship Management): Software or a system that helps businesses manage interactions and relationships with current and potential customers.

Question 17

Value Selling

Answer 17

Emphasizing the value and benefits of a product or service rather than focusing solely on features.