ICOMS Task Screens Flashcards
(25 cards)
Used to search for a customer
Task 01
Shortcut keys that Agents can use to assist in moving around more quickly. (4 keys)
F2, F3, F4, F5
List of active Services and the rate associated. Also shows active package and campaigns.
Task 04
List of all open, cancelled, and completed Work Orders and Trouble Calls.
Task 05
Shows charge offs and delinquent status, also any restrictions on accounts.
Task 12
Manage phone features/blocks, set a line as a fax
Task 23
Setup a Service Change Work
Order for:
Upgrade/Downgrade
Task 66
Used to search by TN, Name, Address, Acct #, and other
Task 01
Equipment assigned to a customer, MAC address info,
2nd screen for sending hit, adding customer own modems, activate/pair CableCARD, see past equipment.
Task 06
Change any type of open Work
Order or Trouble Call
Task 69
Verify equipment/services balanced, sent primary hit
Task 07
Enter new comments and review past comments
Task 15
Billing details, payment history, and adjustments by service; view the status of a payment made by the customer
Task 57
Manage Phone: OTCs, Balancing, Service Codes, DL (treatment, address, name), TN swap, Port a TN, change PIC code (carriers button)
Task 38
Manage Cable: OTCs, Manual
Balancing, and Service Codes
Task 36
Reschedule any type of open, Work Order or Trouble Call
Task 64
Setup a Trouble Call
Task 67
Used for the following:
Replacement Remote, Battery IR Extender Install Complaint Bury Drop Equipment Pick up TN Disconnect messages Low, Cut, and Down Drops
Task 65
Cancel any type of open Work
Order or Trouble Call
Task 60
Manage HSD: OTCs, Manual
Balancing, and Service Codes
Task 37
Dwelling Type, Headend, House Comments, Node, Rate Center, and House Status
Task 10
Drop Type (Bury or Aerial)
Task 40
Account name, contact numbers, SSN, customer type and category.
Task 33
Manage Packages, Service Codes, and Campaigns.
Billing info for W/O
Sales Reason Codes
Guided Error Flow
Task 35
