Impact of IT systems 28-35

Question 1

Retail

Answer 1

E-commerce sites
Online auctions

Question 2

Financial services

Answer 2

Online banking
Online trading

Question 3

Education and training

Answer 3

Distance learning degrees
E-learning new skills

Question 4

News and information

Answer 4

Traffic reports
Weather reports
News websites

Question 5

Entertainment and leisure

Answer 5

Music/Video streaming
Online gaming

Question 6

Productivity

Answer 6

Cloud computing software
Communication tools (e.g video conferencing, email)

Question 7

Booking systems

Answer 7

Transport
Hotels
Appointments

Question 8

Primary Data

Answer 8

Data is gathered directly from the source, for example using a survey or from sensor readings

Question 9

Secondary Data

Answer 9

This is data that already exists, for example from previous research, books, journals, or reports. It could also be data on shopping trends

Question 10

Questionaire

Answer 10

This comprises a series of questions, usually close-ended with checkbox answer options. Traditional paper formats or electronic questionnaire websites can be used

Question 11

Interview

Answer 11

This is a focused one-to-one meeting with an individual where an interviewer asks questions. This could be face-to-face, over the phone or online using video conferencing

Question 12

Focus Group

Answer 12

This type of survey involves a group of people who are invited to take part. The participants answer questions and share ideas by engaging in conversation

Question 13

Importance of data accuracy

Answer 13

Inaccurate data can be a serious problem for organizations and individuals, as it leads to incorrect decisions being made

Question 14

Data presentation

Answer 14

Meaningless unless it is presented in a way which allows decision makers to use it to inform their decisions

Question 15

Trend analysis

Answer 15

Businesses that can identify trends quickly and easily are the ones which stay ahead of the competition

Question 16

Error reduction

Answer 16

A good user interface helps to reduce errors when data is inputted

Question 17

Ease of use and accessibility

Answer 17

A user interface needs to make it easy for users to navigate, input data and receive outputs, regardless of disability, such as limited motor function or visual impairment

Question 18

Intuitiveness

Answer 18

An intuitive user interface allows users to easily work out how to use both the interface and the data it provides without a lot of training

Question 19

Functionality

Answer 19

The user interface must allow an organization to make use of the data stored in the ways that it requires

Question 20

Performance and compatibility

Answer 20

A system needs to be able to process the inputs to the user interface and present outputs quickly. Poor performance leads to frustration and reduces productivity
The system needs to be compatible with other systems that either input data into the system or receive outputs from it