Important Questions Flashcards
(22 cards)
What is DNCO
Did Not Check Out
A room status term indicating that the guest has made arrangements to settle his bills but has left without informing the front office
What is FFC
Flowers, fruits and cookies
Back to back
Equal check ins and check-outs
Sizes of bed
Twin 75/39 inches
King 80/ 76 inches
Queen 79 /59 inches
Double 75/54
Types of pillows
Feather Polifill Cotton Latex Polyester
Taski cleaning agents
R1 Bathroom cleaner cum sanitizer R2 Hygiene hard surface cleaner ( all purpose cleaner) R3 Glass and Mirror R4 Furniture polish R5 Air freshener R6 Toilet bowl cleaner R7 Floor cleaner ( removal of oil and grease) R8 Kettle Descaler R9 Bathroom and fittings cleaner
One par
Minimum number of supplies required for smooth functioning of a hotel for 1 day
Standard timings for cleaning room
Vacant - 7 to 10 mins
Occupied 20- 25 mins
Dirty / departure - 30- 40 mins
What is camouflage
It is to fill up the space with decorating with flowers
What is foilage / fillers
Leaves and small flowers to fill the bouquet space
What is budget
A plan of intended expenditure for a fixed period of time for the financial year prepared in advance
Points to be considered while handling complaints
Showing empathy Avoid arguing Avoid excuses Listen carefully Give assurance to the guest that it will be taken care of
Brush up / tidy up service
Cleaning only used part of the room
Name disinfectant
Phynol Lizol Harpic Sunny Domex
Name a marble polish
Nobile
Taski
What is napery
Items like table cloth, napkins etc
What is a Dutchess wife
Another term for the sewing kit provided as a guest amenity
What is the fabric used for serviets( waiters cloth)
Damask
What is condemned linen/ discarded linen
Discarded or condemned linen are items that are no longer useful in their present condition due to some irreversible damage such as a permanent stain or simply wear and tear.
Hoovers
It is a vaccum cleaner
What is snaglist
It is a worksheet prepared on the basis of a physical inspect of the property detailing areas and aspects to be renovated and giving details of the specifications and estimated cost of such renovations
What is the purpose of gargle glass
Those glasses are meant to hold you toothbrushes, pastes, shaving razors, combs etc.
