Improving Engagement and Motivation Flashcards
(19 cards)
Name the three types of engagement.
Intellectual
Affective
Social
Define social engagement.
Actively taking opportunities to discuss work related improvement with others at work
Define intellectual engagement.
Thinking hard about the job and how to do it better
Define affective engagement.
Feeling positively about doing a good job
Why is engagement important?
Workers feel positively about the work Turnover lowers Productivity increases Output increases Quality increases
Define motivation.
Emotions/factors that drive workers towards a goal
Name the three theorists.
Taylor
Mayo
Maslow/Herzberg
What is Taylor’s theory/Taylorism?
Motivation is an external factor achieved through money. Employees should be closely supervised and paid piece rate
What is Mayo’s theory?
This brought sociological theory into management and accepted that employees could be motivated by meeting their social needs
What is Maslow/Herzberg’s theory?
Motivation depended upon designing jobs to fulfil psychological needs
What are the key ideas of Taylorism?
Work study- measured and analysed the tasks necessary to complete the production process, encouraged division of labour
Normal times- identified the most efficient employees and the approaches they used
Equipment and training- given elementary training and clear instructions on their duties and equipment necessary
Piece rate pay- paid according to what they produce
What did Mayo conclude that motivation was dependent upon?
The type of job and supervision
Group relationships, morale and sense of worth
What other developments did Mayo’s theory lead to?
Managers ensured that social needs were met
employees were provided with sporting and social
facilities
Work outings and trips become more familiar
More attention given to teams and team working
What does Maslow’s hierarchy of needs look like?
Bottom: Physiological Security Social Esteem Self-actualisation Top:
Name examples of Herzberg’s hygiene factors.
Working conditions
Salary
Relationships with fellow workers
List the ‘Motivators’.
Most Important:
Personal achievement- Company policy and administration
Recognition- Supervision
Interest in the work itself- Working conditions
Responsibility- Salary
Growth and advancement- Relationship with fellow workers
Least Important:
Left=Potential to satisfy
Right=Potential to dissatisfy
How would you improve engagement?
Must know how engaged staff are at that time
Recruit the right managers and train them all
Make managers accountable for employee engagement
Recognise the value of communication in employee engagement
Involve senior managers
What are some financial methods of motivation?
Salaries and wages Piece rate Performance Related pay (PRP) - bonuses Profit sharing Share ownership Commission
What are some non-financial motivation methods?
Job design - varied, interesting and challenging
Appraisal systems
Team Working - production teams (cells), quality circle teams and management teams
