In-Person 1:1 Conversation Flashcards
(22 cards)
How should I introduce myself to someone?
“Hi, I’m [my name]. What’s your name?”
THINK: I have arrived, I’ve done something with my name
How should my body language be when I’m introducing myself to someone?
Head nod
Red Robin chest out
Direct eye contact
What are 3 questions I can ask someone to start a conversation?
- “How do you feel about…?”
- “What do you think about…?”
- “Tell me about…?”
What’s a natural trick I can use to get to know the other person?
Make questions more open-ended and personable — Instead of saying “What do you do?” ask “So tell me about what you do”
How should I introduce myself if I’m at a conference or in-person event?
“Hey [other person name], I’m [my name], nice to meet you [other person name].
Tell me [other person name] what do you think about [the event] so far?”
What notes about body language should I keep in mind?
- Keep my head straight – Otherwise only tilt your head when your asking a question or showing empathy
- Face my body towards them
What 3 things should I do if I find myself in a disagreeable situation?
[1] Navigational phrases
[2] Establish common ground
[3] Practice goat hiding
What are some common navigational phrases I can use?
- “It’s time to stop here”
- “We’ve gone off track”
- “Let’s redirect”
- “We’ve taken an unfortunate turn”
Don’t say: “Let’s change the subject”
What does it mean to establish common ground?
Grab onto what you can relate to in a conversation
What is goat hiding?
Grab one thing to agree with and find common ground then transition into another topic
What does the following body language signal mean?: Neck scratch
Confused
What does the following body language signal mean?: Arms crossed
Closed off, done talking
What does the following body language signal mean?: Inviting touch
They want to connect with you
What should you do as a response to the following body language signal?: Neck scratch
Slow down, explain more, help them understand
What should you do as a response to the following body language signal?: Arms crossed
Use an exit line to find someone else to talk to; help them shut down the conversation
What should you do as a response to the following body language signal?: Inviting touch
Touch them back- back of arm, shoulder, elbow
Describe Feel-Felt-Found
- Feel- Validate what they say; don’t say “I know just how you feel”
- Felt- Show how you can relate and the person I not alone
- Found- Respond on what I think
What should you do if you can’t find the words to say in 1:1 conversation?
Feel-Felt-Found
How do you piggyback in a conversation?
Say the the person’s name who originally said it and be specific (use adjectives) with what you add
What 3 things can I do to make my exit or transition topics?
[1] Transitional phrases- connect two unconnected thoughts
[2] Exit lines
[3] The surprise PEC- bring up something they said earlier in the conversation as you’re parting ways
Name 3 transitional phrases/exit lines you can say to exit a conversation?
“That reminds me…[I have to get going…unrelated event just occurred] it was nice meeting you. Enjoy the convention”
“By the way…[unrelated event just occurred] it was nice meeting you. Enjoy the [event]”
“And you know what I hope I can talk to you again before the night is out, it’s been a real pleasure. Enjoy the rest of the evening”
Name 3 exit lines you can use to say to exit a conversation?
- “Enjoy the rest of the evening”
- “It was nice meeting you”
- ”I hope to talk to you again”
