Individual

Question 1

Maslow’s Hierarchy of Needs

Answer 1

Physiological
Safety
Love
Esteem
Self-Actualisation

Question 2

Herzberg Satisfaction: Satisfiers/Motivators

Answer 2

Achievement
Recognition
The work itself (job content)
Responsibility
Advancement (promotion)
Growth (personal/professional development)

Question 3

Herzberg Satisfaction: Dissatisfiers/Hygiene Factors

Answer 3

Company policy and administration
Supervision (technical quality of oversight) 
Supervision (relationship with supervisor)
Working conditions
Salary
Relationship with peers
Personal life
Relationship with subordinates
Status
Recognising efforts
Security

Question 4

Dan Pink, 3 key motivators for ‘knowledge work’

Answer 4

Autonomy
Mastery
Purpose

Question 5

Schein, Survival and learning anxieties

What is needed for unfreezing?

Answer 5

Disconfirmation
Creation of guilt or anxiety
Creation of psychological safety

Question 6

Rogers. 3 core conditions for personal growth and change

Answer 6

Congruence
Unconditional positive regard
Empathy

Question 7

MBTI Types

Answer 7

Extravert - Introvert (E/I)
Sensing - Intuiting (S/N)
Thinking - Feeling (T/F)
Judging - Perceiving (J/P)

Question 8

Kolb, Learning Cycle

Answer 8

Concrete experience
Reflective observation
Abstract conceptualisation
Practical experimentation

Question 9

Stages of Conscious Competence Model

Learning Dip

Answer 9

Unconscious incompetence
Conscious incompetence (Dip)
Conscious competence (Dip)
Unconscious competence

Question 10

Learning Styles

Answer 10

Activist
Reflector
Theorist
Pragmatist

Question 11

Stages of Change Curve

Answer 11

Shock
Denial
Angel/Blame
Bargaining & Self-Blame
Depression & Confusion
Acceptance
Problem Solving

Question 12

Bridges Stages of Transition

Answer 12

Endings
Neutral Zone
New Beginnings

Question 13

MBTI - energized by the external world

Answer 13

E

Question 14

MBTI - energized by their own inner world

Answer 14

I

Question 15

MBTI - Focus on sensory data

Answer 15

S

Question 16

MBTI - focus on interpretations & intuitions

Answer 16

N

Question 17

MBTI - make decisions through rational thought

Answer 17

T

Question 18

MBTI - make decisions through sensitive feelings

Answer 18

F

Question 19

MBTI - prefer situations to be ‘cut and dried’ and clear

Answer 19

J

Question 20

MBTI - prefer more ‘open-ended’ ambiguous situations

Answer 20

P

Question 21

Learning Cycle Preference - Concrete experience

Answer 21

Activist

Question 22

Learning Cycle Preference - Reflective observation

Answer 22

Reflector

Question 23

Learning Cycle Preference - Abstract conceptualisation

Answer 23

Theorist

Question 24

Learning Cycle Preference - Practical experimentation

Answer 24

Pragmatist

Question 25

Learning Styles: Typically learn best from experience (prefer new experiences with people) Constantly busy Enjoying the challenge of anything new Always ready to ‘have a go’ Tendency to move on rapidly from one experience to another (fail to learn effectively)

Answer 25

Activist

Question 26

Learning Styles: Learn from watching others and thinking back over their experiences Thorough and careful in character Absorb and consider all possible angles before drawing conclusions Lose opportunities to learn because they take too few risks to gain many practical experiences and do not engage sufficiently with others

Answer 26

Reflector

Question 27

Learning Styles: Prefer learning that proceeds logically from ‘first principles’ Appreciate clear theoretical models Happy to absorb their ideas through reading Appreciate lectures that offer credible explanation of sound theory, or which systematise and integrate data from experience Miss learning opportunities due to their aversion to intuitions and creativity, and their intolerance of ambiguity

Answer 27

Theorist

Question 28

Learning Styles: Like to test and apply ideas and theories, especially where they have practical relevance to a current problem Open to new techniques and to anyone who can help or coach them Lose learning opportunities by rejecting or ignoring ideas with no obvious/immediate application

Answer 28

Pragmatist

Question 29

``` Learning Styles Preferences: On-job learning by trial and error Coaching from a respected practitioner Activity-based learning in groups Well-simulated work environments ```

Answer 29

Activist

Question 30

``` Learning Styles Preferences: Observing others ‘live’ or on video Action learning sets (see note below) Making notes and keeping learning diary Well-simulated work environments ```

Answer 30

Reflector

Question 31

``` Learning Styles Preferences: Courses and seminars Lectures and presentations Reading and personal research Well-simulated work environments ```

Answer 31

Theorist

Question 32

``` Learning Styles Preferences: Practical workshops On-job learning by trial and error Applying tools and models to practice situations Well-simulated work environments ```

Answer 32

Pragmatist

Question 33

Competence Model Stage: | The learning is unaware of his/her lack of a particular skill

Answer 33

Unconscious Incompetence

Question 34

Competence Model Stage: | The learner now realises the importance of a skill but fails in trying to do it

Answer 34

Conscious Incompetence

Question 35

Competence Model Stage: | The learner now realises the importance of a skill but fails in trying to do it

Answer 35

Conscious Incompetence

Question 36

Competence Model Stage: | The learner can do this skill effortlessly without much conscious thought

Answer 36

Unconscious Competence

Question 37

Competence Model Stage: | The learner can do this skill effortlessly without much conscious thought

Answer 37

Unconscious Competence

Question 38

Competence Model Stages w/ Learning Dip

Answer 38

Conscious Incompetence + Conscious Competence

Question 39

Lowest phase of change curve

Answer 39

Depression & Confusion

Question 40

the human, psychological process of letting go of one pattern and engaging with a new one

Answer 40

Transition

Question 41

the actual events, activities, and steps that can be put into a diary of project plan

Answer 41

Change

Question 42

Bridges Transition Phase: | letting go of the old ways and old identity.

Answer 42

Endings

Question 43

Bridges Transition Phase: an in-between time when the old is gone but the new isn’t fully operational. It is when the critical psychological realignments and repatternings take place

Answer 43

Neutral Zone

Question 44

Bridges Transition Phase: coming out of the transition. This is when people develop a new identity, experience new energy, and discover a new sense of purpose that makes the change begin to work

Answer 44

New Beginnings