Info Tech Final Flashcards

(100 cards)

1
Q

In an organization, an information system consists of what 6 things?

A

Data, hardware, software, telecommunications, people, and procedures

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2
Q

In a computer-based information system, computers…

A

Collect, store, and process data into information according to instructions people provide visa computer programs

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3
Q

5 key components of IT systems

A

Hardware, software, operating system, data, processes

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4
Q

4 stages of processing

A

Input (Entering data into the information system)
Data processing (Changing and manipulating the data in the IS)
Output (Getting info out of the IS)
Storage (Storing data and info)

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5
Q

Data vs Information

A

Data is the raw material in the production of information, a number, statement, or picture
Information is facts or conclusions that have meaning within a context

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6
Q

Types of Information Systems: Transaction Processing Systems

A

Records and processes the day-to-day business transactions of an organization, such as sales, payments, or orders. It ensures these transactions are handled quickly, accurately, and consistently to support smooth business operations.

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7
Q

Types of Information Systems: Supply Chain Management Systems

A

Helps manage the flow of goods, services, and information across all stages of the supply chain — from suppliers to manufacturers to customers. It improves coordination, efficiency, and decision-making by tracking inventory, orders, shipments, and supplier performance.

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8
Q

Types of Information Systems: Customer Relationship Management Systems

A

Helps businesses manage interactions with current and potential customers. It stores customer data, tracks communications, and supports sales, marketing, and customer service to improve relationships and boost customer satisfaction.

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9
Q

Types of Information Systems: Business Intelligence Systems

A

Analyzes data to help organizations make informed decisions. It collects, processes, and visualizes data from various sources to identify trends, patterns, and insights for strategic planning.

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10
Q

Types of Information Systems: Decision Support and Expert Systems

A

Helps users make informed and data-driven decisions by analyzing large amounts of data and modeling possible outcomes.
Expert Systems are AI-based systems that mimic human expert knowledge to provide advice or solve specific problems in areas like medicine, engineering, or customer support.

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11
Q

Types of Information Systems: Geographic Information Systems

A

Used to capture, store, analyze, and display spatial or geographic data. It helps users visualize patterns, relationships, and trends through maps and location-based insights, often used in urban planning, environmental studies, and logistics.

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12
Q

Value of IT in Diverse Organizations

A

Operational Efficiency
Decision-Making Support
Customer Experience Enhancement
Innovation and Competitiveness
Scalability and Flexibility

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13
Q

How firms can strategically use IT

A

Locking in supplies or buyers
Reducing costs
Creating barriers to entrants
Differentiating products or services
Enhancing products and services
Establishing alliances

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14
Q

IT Related Risks

A

Cybersecurity Risks (Phishing, ransomware, data breaches)
Operational Risks (System failures, downtime)
Compliance Risks (General Data Protection Regulation)
Technology Obsolescence (Outdates soft/hardware)
Data Privacy Risks (Unauthorized access, data misuse)

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15
Q

Useful Information: Relevant

A

Information must pertain to the problem at hand. For example, the total number of years of education might not be relevant to a person’s qualifications for a new job. Relevant information might be that the person has so many years of education in mechanical engineering and so many years of experience. The information must also be presented in a way that helps a person understand it in a specific context.

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16
Q

Useful Information: Complete

A

Partial information is often worse than no information. For example, marketing data about household incomes might lead to bad decisions if not accompanied by vital information on the consumption habits of the targeted population.

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17
Q

Useful Information: Accurate

A

Erroneous information might lead to disastrous decisions. For example, an inaccurate record of a patient’s reaction to penicillin might lead a doctor to harm the patient while believing that she is helping him.

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18
Q

Useful Information: Current

A

Decisions are often based on the latest information available, but what was a fact yesterday might no longer be one today. For example, a short-term investment decision to purchase a stock today based on yesterday’s stock prices might be a costly mistake if the stock’s price has risen in the interim.

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19
Q

Useful Information: Economical

A

In a business setting, the cost of obtaining information must be considered as one cost element involved in any decision. For example, demand for a new product must be researched to reduce risk of marketing failure, but if market research is too expensive, the cost of obtaining the information might diminish profit from sales.

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20
Q

CPU consists of 2 units

A

Control Unit (CU) is responsible for managing and directing the operations of the CPU. Acts like a traffic controller, ensuring that data flows correctly between different components

Arithmetic Logic Unit (ALU) is the part of the CPU that performs all mathematical and logical operations. It acts like a calculator inside the processor

Because the chip is so small, it is often called a microprocessor, or simply a processor

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21
Q

Multicore Processor

A

Many modern computers use processors that combine 2 or more CPUS or “Cores” on a single chip, multicore processors

Capable of performing more than one task at a time. EX: Can carry out a calculation in a spreadsheet and process a graphical design simultaneously

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22
Q

Information Representation

A

Computers represent and store information differently than humans. Information is represented as bits, or 0’s and 1’s

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23
Q

Know binary-decimal conversions

A
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24
Q

ASCII Text Representation

A

American Standard Code for Information Interchange

Defines the standard for encoding characters for electronic communication

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Input Device
A tool used to capture information and commands from the environment Ex: Mouse, keyboard, stylus, touch screen
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Output Device
A tool we use to see, hear, or otherwise receive the results of information-processing requests Ex: Monitor, speaker, printer, haptic feedback
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Temporary Storage: RAM
Random Access Memory: Keeps data and application while computer is running
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Operating Systems
A set of programs that ‘manage and run your computer’ Manages memory, coordinates the running of application software, controls input/output hardware Examples ○ MS-DOS, Windows 3.11, Win95, Win98, WinNT, Win2000, WinXP, Vista, Windows 7, Windows 8, Windows 10, … ○ Mac OS 8, Mac OS 9, Mac OS X, macOS… ○ iOS, Android
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Image Digital Representation
1-bit Encoding Scheme 1-Red 0-No Red 8-bit Encoding Scheme 0 (black) to 128 (grey) to 255 (white)
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Sound Digital Representation
The converter samples a sound wave at regular time intervals, and ascribes a numerical value to each amplitude. The sample is converted into a binary code. The frequency at which samples are collected is called the sample rate, and is measured in Hertz (Hz). – 1 Hz is one sample per second. Most CD-quality audio is sampled at 44,100 Hz Converting from Digital to Analog needs some approximations (to smoothen rough edges)
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Video Digital Representation
A digital video consists of a series of static images played consecutively at a high speed. ○ Film: usually around 24 frames per second; ■ Early cartoons / silent films: 12, 16, etc. fps; ■ latest productions: 50 or 60 fps: ■ extreme cases: >120 fps
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Digital “Encoding” is ubiquitous
● News, music, books, video entertainment ● Medical images/Health Information ● Simulations (Flight Simulator) ● Money and its flows ● Business documents and Data ● Business Processes ● Reputation ● Entirely new Digital-only products ○ VR experiences ○ Buying virtual coins (to restart the game from where they “died”, instead of from the beginning
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Implications of Digitalization for Business and Society
The cost of replication and distribution Competitive Advantage = Digital Storefront + Rendering Interface For Business: Digitalization transforms how companies operate by automating processes, improving efficiency, enabling data-driven decision-making, and creating new business models (e.g., e-commerce, digital platforms). It enhances customer experiences but also increases competition and the need for cybersecurity and digital skills. For Society: Digitalization changes how people communicate, work, and access services. It offers greater convenience and connectivity but raises concerns about privacy, job displacement due to automation, digital inequality, and the ethical use of technology.
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Business Intelligence
Business Intelligence (BI) Is an umbrella term that includes the applications, infrastructure and tools, and best practices that enable access to and analysis of information to improve and optimize decisions and performance
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Data Warehousing
A Data Warehouse (DW) is a repository of an organisations electronically stored data designed to facilitate reporting and analysis Data warehousing is the process of designing, implementing and maintaining a data warehouse
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BI Challenges
● No clearly defined scope, business requirements and benefits ● Lack of top management ● Lack of communication between IT and Business ● Inadequate funding / budget ● Poor planning and mismanagement ● Scope creep ● Politics between departments ● Lack of cultural change ● Technology complexity ● Focus on technology, rather than in business impact ● Lack of data, or easy to access/process ● Poor data quality ● IT staff skills
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BI Impact: Business Focus Operational
Manage daily operations, integrate BI/BA with operational systems
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BI Impact: Business Focus Tactical
Conduct short-term analysis to achieve strategic goals
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BI Impact: Business Focus Strategic
Achieve long-term organizational goals
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BI Impact: Primary Users Operational
Managers, analysts, operational users
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BI Impact: Primary Users Tactical
Executives, managers
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BI Impact: Primary Users Strategic
Executives, managers
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BI Impact: Time Frame Operational
Intraday
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BI Impact: Time Frame Tactical
Days to weeks to months
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BI Impact: Time Frame Strategic
Months to years
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BI Impact: Data Operational
Real time metrics
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BI Impact: Data Tactical
Historical metrics
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BI Impact: Data Strategic
Historical metrics
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BI Impact: End to end view
Data often resides in disparate locations, making it difficult to see a complete picture of your business
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BI Impact: Multiple data sources
Data residing in cloud solutions and on premise locations is difficult to access and refresh securely
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BI Impact: Complex system integration
Traditional BI solutions span multiple applications and services. Sharing data across systems requires each system to understand the location, structure, and meaning of the data
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BI Impact: Business data has no structural or semantic consistency
Different applications, departments, and analysts define data in different ways, which makes data exploration and reuse of data and apps extremely challenging
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BI Impact: Silos
Employee doesn't know how to create or share reports and use different tools and create inconsistency
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BI Impact: Right data for the right users at the right time
Different roles have different need and business users need the latest operational data
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The Internet
A very large set of computers that follow communication protocols All connected to each other (hence a “network”) Information exchanged between two computers may pass through several other computers
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Data on the Internet
● Internet Data Transmission typically happens in “Bursts” ● Creating dedicated machine-machine connections seemed to be inefficient (unlike phone calls) ● Data is sent as a sequence of ‘packets’ ○ Packetize => transmit => reassemble ○ Create Rules/Protocols to consistently achieve this
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Rules for Data Transmission
Effective communication requires rules: * Protocol: A set of rules for transmitting data between computers * TCP/IP: Transmission Control Protocol (TCP) & the Internet Protocol (IP) The ‘rules’ in a protocol answer questions such as: * How do I represent the address of the computer to send my packet to? * Where do I forward the next packet I receive, if needed? * How do I detect the beginning of a new packet? * How do I detect an error in transmission
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IP Address and Domain Name System
Each Internet computer (host) has an IP address ○ String of 32 ones and zeros ○ Usually represented by four number segments separated by dots: dotted decimal notation, e.g., 128.171.17.13 127.18.47.145 216.165.47.12 Domain Name System * e.g., maps the address 216.165.47.12 to www.nyu.edu 216.165.47.12
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DNS: Domain Name System
● DNS is the Internet’s “directory assistance” linking IP names to IP addresses ● A computer’s IP name can include rich information; e.g., the type of organization supporting the Web site ● Top-level domain: the last part of IP names, e.g., ○ com – commercial or for-profit business ○ edu – educational institution ○ gov – U.S. government agency ○ mil – U.S. military organization ○ net – Internet administrative organization ○ org – professional or non-profit organization ○ biz – business ○ pro – accountants, doctors, and lawyers, to start ● Internet Corporation for Assigned Names and Numbers (ICANN) manages most top-level domain
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Modular Layering of Protocols
Application Layer Transport Layer Network & Link Layers
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Internet Design: Permissionless
Internet Design: Permissionless ● No single authority ● No single entry point ● No single control source ● No single type of application / content (application agnostic and content agnostic) ● Resilient - One node goes down; others don’t. ● Easy to add capacity – Just add more lines or network
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Internet Design: Organic
The Internet is not an ‘intelligent’ network * Its role is simply to get data packets from one computer to another The intelligence of the Internet is at the ‘edges’ * Edges: the devices (like computers) connected to the Internet. * Applications not originally planned (or even imagined) by the Internet’s designers can flourish Great enabling technology: WWW, iMessage, Email, VoIP, apps…, etc. are built on top of the Internet
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Internet vs. World Wide Web (WWW)
● Internet: infrastructure - computers and connections for sharing information using a certain set of rules (TCP/IP Protocol). ● World Wide Web: information - a way to organize files to be found and displayed using HTTP – Hyper Text Transfer Protocol. ● HTTP was initially led by Sir Tim Berners-Lee at CERN (European Organization for Nuclear Research / Conseil Européen pour la Recherche Nucléaire) in 1989. ● The World Wide Web works on top of the Internet infrastructure
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What Platforms Do
Demand & Supply Aggregation Search/Discovery/Matching Trust and Risk Management Logistics, Prices, Production/Creation etc More adoption (usage) of a product by one use increases its perceives value to other users
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Internet of Things
A network of physical devices—such as appliances, vehicles, sensors, and machines—connected to the internet, enabling them to collect and exchange data Smart City Home Automation Smart Car Healthcare Smart Agriculture Smart Manufacturing Smart Supply Chain AI Cloud Layer: Cloud computing, cloud storage, cloud server Fog Layer: Fog nodes, satellite, data server Edge Layer: Router, smartphone, streetlamp IOT Layer: Smartwatch, CCTV camera, smart car
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2 meanings of outsourcing in IT
1: Commissioning the development of a tailored application to an IT 2: Assigning all of some of the IT services of the organization to a vendor of IT services
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Achieving a competitive advantage: Reduce costs
A company can gain advantage if it can sell more units at a lower price while providing quality and maintaining or increasing its profit margin.
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Achieving a competitive advantage: Raise barriers to market entrants
A company can gain advantage if it deters potential entrants into the market, enjoying less competition and more market potential.
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Achieving a competitive advantage: Establish high switching costs
A company can gain advantage if it creates high switching costs, making it economically infeasible for customers to buy from competitors.
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Achieving a competitive advantage: Create new products or services
A company can gain advantage if it offers a unique product or service.
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Achieving a competitive advantage: Differentiate products or services
A company can gain advantage if it can attract customers by convincing them Its product differs from the competition's.
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Achieving a competitive advantage: Enhance products or services
A company can gain advantage if its product or service is better than anyone else's.
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Achieving a competitive advantage: Establish alliances
Companies from different industries can help each other gain advantage by offering combined packages of goods or services at special prices.
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Achieving a competitive advantage: Lock in suppliers or buyers
A company can gain advantage if it can lock in either suppliers or buyers, making it economically impractical for suppliers or buyers to deal with competitors.
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Toybox: Make vs buy
2 different approaches for IT sourcing Tradeoffs in time, cost, functionality, risk
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Toybox: Workflow
A depiction of a sequence of steps, an abstraction of real work Can be automated and made more efficient by digital technology
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Toybox: IT as competitive advantage/necessity
In order to gain an advantage in a highly turbulent industry, companies have to create a competitive IT infrastructure
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IT Strategy Grid
High operational dependence on IT + Low strategic importance of IT = Factory (Ex: Ferrari) High operational dependence on IT + High strategic importance of IT = Strategic (Ex: Nasdaq) Low operational dependence on IT + Low strategic importance of IT = Support (Ex: Zara) Low operational dependence on IT + High strategic importance of IT = Turnaround (Zara Online)
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