INN320 Flashcards

1
Q

Define business process

A
  • a collection of inter-related events, activities and decision points that
  • involve a number of actors and objects
  • collectively lead to an outcome
  • that is of value to at least one customer.
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2
Q

Define BPM

A
  • a body of methods, techniques and tools
  • to discover, analyze, redesign, execute and monitor

business processes

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3
Q

Define Actors (or Resources)

A
  • the entities performing process activities and generating events
  • human and systems
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4
Q

Define Business Objects (or Data)

A
  • The organizational artifacts that undergo state changes
  • Physical or electronic information
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5
Q

Define Activities

A
  • Active elements (e.g. ‘enter sales order’)
  • Functions, Transformations, Transactions
  • Time-consuming, resource-demanding
  • State-changing
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6
Q

Define a State

A
  • Passive element (e.g. ‘sales order has been entered’)
  • Represent conditions / circumstances
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7
Q

What is the difference between and event and a state

A
  • Event = something has happened
  • State = complete set of properties
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8
Q

What is a model?

A
  • Abstractions from real world phenomena, developed for the purpose of reducing overall complexity.
  • Aggregate information and document only relevant aspects of the real world.
  • Developed in a specific modelling subject for a specific target audience with a specific modelling purpose in mind.
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9
Q

Elements of Modelling

A
  • Language
  • Methodology
  • Tool
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10
Q

What is a Modelling Language?

A

Means of presenting a model.

  • Syntax
  • Symantics
  • Notation
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11
Q

What is a Modelling Methodology

A
  • Modelling Conventionss
  • Model Lifecycle
  • Process of Modelling
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12
Q

What is Syntax

A
  • Constructs and set of rules to combine these constructs.
  • Aim is correctness.
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13
Q

What is Semantics

A
  • Meaning of signs
  • Relations between different elements
  • Requires context
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14
Q

What is notation

A
  • Defines a set of symbols for the visualisation of the constrcts and their relationships.
  • Can include graphical and textual symbols.
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15
Q

In notation, what is redundancy?

A
  • Alternative symbols which refer to the same element.
  • Similar to synonyms.
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16
Q

In notation, what is overload

A

Where the same symbol refers to different construct.

17
Q

In Modelling Methodology, what is a convention?

A
  • Set of agreed, stipulated or generally accepted norms or criteria.
  • Restrict syntax
  • Specify symantics and notation
  • May be:
    • general or individual
    • Mandated or recommended
18
Q

Purposes of Modelling Conventions

A
  • Stanadardisation
  • Model integration and maintenance
  • Consistency and integrity
  • Communicatin
  • Reusability
  • Reduce complexity/ variety of models
  • Readability
  • Quality Assurance
  • Reduce dependence from modellers
  • Incease comparability
  • Accelerate modelling process
19
Q

Describe the business process lifecycle

A
20
Q

What are the two main purposes of process modelling?

A
  1. Organisational design
  2. Application system design
21
Q

What are the characteristics of business oriented (orgaizational) process model?

A
  • made by domain experts
  • provide a basis for communication amongst stakeholders
  • must be understandable
  • must be intuitive
  • may leave room for interpretation
  • contain only the relevent set of process information
22
Q

What are the characteristics of an IT oriented (application system design) process model?

A
  • made by IT experts
  • proide intput to a process automation system (BPMS)
  • must be machine readable
  • must be unambiguous
  • contain further details relevant to implementation
23
Q

Who are the stakeholders in process modelling?

A
  • Model designer
  • Process participant (or model contributor)
  • Process owner
  • Model customer
  • Further stakeholders
24
Q

Characteristics of a model designer

A
  • expert in process modelling
  • eg business process analyst, enterprise arcitect.*
25
Q

Characteristics of a process participant

A
  • Expert in the domain to be modelled
  • AKA model contributor

eg accountant, sales manager, client

26
Q

Characteristics of a process owner

A
  • Responsible for the effective and efficient operaton of the process.
  • secures resources
  • sets performance measures
  • leads modelling & improvement initatives
27
Q

Characteristics of a model customer

A
  • Interested in the model for a specific purpose
  • Gets value from the model

eg manager, client, new employee, auditor consultant

28
Q

What is a Petri Net?

A

*