Inter 2 Flashcards
(24 cards)
Can you describe your previous experience in customer service or support roles, particularly in social services or similar fields?
I’ve worked in customer service roles at Target, La Quinta Inn, and Marshalls, where I helped customers resolve problems, find what they needed, and make decisions. I focused on listening to their concerns and finding solutions, which taught me how to interact with all kinds of people.
How has your previous experience prepared you to work with diverse families and community professionals?
In my jobs, I worked with people from different backgrounds, especially since I’m fluent in Spanish. Being able to connect with them, no matter their situation, helped me develop the skills to work with families and professionals effectively.
Do you have experience maintaining detailed records? If so, please describe how you ensure accuracy and organization.
Yes, I kept detailed reservation and transaction records at La Quinta using the Opera system. I stayed organized by double-checking everything and keeping the files easy to access.
This role requires proficiency with Microsoft Office. Can you provide examples of how you’ve used these tools effectively in previous jobs?
While I haven’t worked specifically with Microsoft Office, I’ve used similar tools like Opera and point-of-sale systems. I’m confident I can learn and use Word, Excel, or Outlook effectively for managing files, emails, and reports.
Have you ever worked with government agencies or community organizations? What was your role, and how did you navigate those relationships?
I haven’t worked directly with government agencies, but I’ve collaborated with others through community events and customer-facing tasks at Target. I focused on being clear and professional in those situations.
How would you handle weekly follow-ups with families to maintain engagement throughout the verification process?
I’d make sure to keep a clear schedule and have reminders in place for follow-ups. I’d also reach out in ways that work best for the family—like calls, texts, or emails—and check in regularly to keep them engaged.
This position involves assisting families in obtaining difficult personal documents. Can you walk us through how you would approach this task?
I’d start by figuring out exactly what’s needed, explaining the steps clearly, and helping them find resources or contact the right people. I’d also check in along the way to make sure they’re on track.
How comfortable are you conducting home visits? What strategies would you use to make families feel at ease during these visits?
I’m comfortable with home visits. I’d be respectful of their space, explain the purpose of the visit upfront, and make sure they feel supported and heard throughout.
How would you prioritize tasks if you were managing multiple families’ development files simultaneously?
I’d look at what’s most urgent and start there, keeping track of everything with a system like a checklist or spreadsheet. Staying organized would help me handle multiple cases without getting overwhelmed.
Recruitment events often occur on Saturdays. Are you available and willing to work occasional weekends as required?
Yes, I’m open to working weekends when needed.
Describe a time when you faced a challenge working with a family or client. How did you resolve it?
At La Quinta, I had a guest who was upset about their booking. I listened to their concerns, apologized, and offered an upgrade to make things right. They left happy, which made it worth the effort.
If a family becomes unresponsive during the verification process, how would you address the situation?
I’d try reaching out in different ways, like calling, emailing, or visiting in person if possible. I’d also try to understand why they’re unresponsive and find a way to re-engage them. o I’d break the process into smaller steps and encourage them along the way. I’d remind them why it’s important and offer as much support as I can to make it easier.
Have you ever had to address cultural or language barriers in your work? How did you ensure effective communication?
Yes, I’ve helped a lot of Spanish-speaking customers by using my bilingual skills to communicate clearly. I made sure to explain things in a way they felt comfortable and confident understanding.
If you discovered discrepancies in a family’s documentation, how would you handle the situation?
I’d bring it up gently, explain the issue, and help them figure out how to correct it. I’d focus on being supportive so they don’t feel overwhelmed.
How do you collaborate with colleagues or supervisors to ensure family progress and resolve challenges?
I’m all about open communication. I’d share updates, ask for help if needed, and work together to find solutions.
Can you share an example of how you’ve worked with external agencies or professionals to achieve a goal?
At Panda Express, I worked with vendors to make sure we had the supplies we needed. It taught me how to keep communication clear and professional.
How would you approach working with a supervisor to discuss a family’s progress and challenges during weekly meetings?
I’d come prepared with notes about the family’s progress and any challenges I’m facing. Then I’d listen to their feedback and ideas to make improvements.
What steps would you take to ensure alignment with Safe Haven’s mission, vision, and values in your daily work?
I’d keep their mission in mind in everything I do—whether it’s being supportive, staying organized, or treating everyone with respect and care.
How would you describe your ability to establish rapport with families, colleagues, and external partners?
I’m great at connecting with people because I listen, show empathy, and genuinely care about what they’re saying.
This role requires working independently with minimal supervision. Can you share an example of a time when you demonstrated strong self-motivation?
At Target, I took the lead on reorganizing a section without being told to, and I met the deadline on my own. I enjoy staying proactive and getting things done.
How do you prioritize tasks and manage your time when juggling multiple responsibilities?
I always make a list of what’s most important and tackle it first. I also keep track of everything on a calendar or with reminders so I stay on top of things.
How do you stay organized when handling large volumes of documentation and files?
keep everything labeled and sorted, whether it’s on paper or on a computer. That way, I can quickly find what I need without wasting time.
In what ways have you gone above and beyond to support families or clients in previous roles?
At Marshalls, I’d go out of my way to help customers find what they needed, even if it meant checking other stores or the backroom. I love seeing people leave happy
Safe Haven values integrity, commitment, and quality. How do you embody these traits in your work?
I always try to do the right thing, work hard, and give my best effort. For me, it’s important to treat people with respect and do high-quality work every day.
