InterACT Flashcards
1
Q
What are business challenges for InterACT
A
Ensuring Compliance is adhered to
Keeping up to technology standards
2
Q
What are key differentiators of interact
A
Enterprise ready- supports 200,000 agents on one system
Offers automation and effortless recording process with a compliance center
Automation -easy configuration deployment
3
Q
What are buyer personas for InterACT
A
COO
IT Mgr
Compliance”
4
Q
What are common KPI’s for recording like interact
A
Recording availability 99.999%
5
Q
What are the key capabilities of InterACT
A
- No one needs to configure it; the system automates the entire process
- Can be deployed on-premises, hosted, private or public cloud
- Built in Redundancy
6
Q
What are discovery questions you would ask for InterACT
A
What are your plans to automate your recording & processes?
Plans to upgrade current recording environment?
7
Q
Who are the key competitors for interact
A
Verint
Calabrio
Genesys cloud
Red box
