internal sources of conflict Flashcards
Another word for conflict
disagreement
3 causes of conflict
their views from a management side and employee view
level of workers’ pay.
pay must be kept low to make the business competitive
they work hard but they are paid much less than the managers.
working conditions
business cant afford longer holidays or better pensions
additional holidays and better pay motivate workers
buisness change
change is necessary to remain competitive and profitable
change can cause loss of jobs
3 employer strategies to settle dispute..
public relations
negotiations
lockouts
difference between strike and go slow.
a strike is an action that aims to force employers to meet the demands of workers and their trade unions while a go slow is an industrial action in which workers work at minimum pace demanded by their contract.
What is a scab/backleg and why is it unpopular with workers taking strike action?
its the employment of other workers to break the strike
3 employee strategies to settle disputes.
go slow
strike
overtime bans
what is trade unions
an organization of workers who take a collective action to try to achieve workers aim of higher pay and better working conditions
what is shop steward
a union representative
2 benefits of trade union to workers
industrial actions taken by all members are effective.
individual workers have no bargaining power
2 benefits of trade union to employers
negotiation
an agreement met between the union and employers are more likely to be accepted by workers
difference between arbitrator and mediator
solution by a mediator does not have to be accepted.
solution by arbitrator has to be accepted.
what is grievance?
(disputes)
the agreed process of attempting to solve an industrial dispute
what is conciliation (mediation)
when a third party in industrial disputes encourage both the employer and union worker to discuss an acceptable solution
what is arbitration
when an independent third-party judges and recommend an appropriate solution
