interpersonal communication Flashcards
(30 cards)
interpersonal communication
a message exchange between two or more individuals
communication cycle
The process by which messages are given and recieved
message
idea or information shared from one person to another
sender
the person who creates and sends the message
reciever
the person to whom the message is sent
feed back
the receiver’s response to the message
physical communication obstacle
an environmental or natural barrier that prevents effective exchange of information
communication barrier
stoppers which block the flow of information:
oral communication
the exchange of a message between two or more people through speaking
vocal quality
A speakers volume pitch tone and clarity
volume
the softness or loudness of a voice
pitch
the relative highness or lowness of a voice
monotone
a voice which has little variation
pronunciation
saying a word correctly as indicated by a standarf dictionary
enunciation
the process of speaking cleargl
Grammar
the rules that govern the way that words are joined together into phrases and sentences
parts of speech
the categories which make up the english language
body language
the non verbal message the sender communicates to the receiver
gesture
movements made by arms hands legs feet and head
posture
the way you hold yourself physically
active listening
giving attention to and responding
empathize
understand and share the feelings of another person
listening for content
listening for the speakers key words and message
listening for intention
determining the speakers attitude and emotions